Improve Transparency and Collaboration

Leverage a shared inbox to give your team accountability and improve transparency. A shared inbox enhances collaboration in order to address the customer needs efficiently.

Collaborative Team Inbox

Collaboration is an integral part of an online ticketing system software, and DeskXpand gets everyone involved. Save your queries from falling through the crack with a collaborative team inbox.

Conversations From All Channels In One Place

Be it email, or a feedback form, with DeskXpand online ticketing system, you can view customer queries from all channels in a single place.

Easy Reply to Tickets

No matter what channel the tickets come from, you can answer it from within your ticketing system software. Your agents will not have to switch channels in order to communicate.

Merge Similar Tickets

Merge multiple tickets that are similar in nature and send a common reply to all of them at once. Once you merge them, all the secondary tickets are closed, and messages get sorted in chronological order.

Advanced Ticket Filtering

You can group, sort, and filter the customer queries (tickets) using various filter combinations. This enables quick and easy access to the information within the system.

Chat Within the Tickets

No more juggling between internal CC, BCC, forwards, and replies. Your agents can chat within the ticket thread and add comments when required.

 Collaborative Team Inbox

Non-Chaotic Ticket Management System

Delivering quick and exceptional support is hard. The right ticketing system software makes it easy. DeskXpand is feature-packed and enables non-chaotic support management between team members.

Create Child Tickets

DeskXpand's online ticketing system lets you resolve your complex queries faster by splitting them into smaller sub-tickets/child tickets. This way, multiple concerned teams can work on them simultaneously.

Create Detailed Tasks

DeskXpand's online ticketing system allows you to create detailed tasks for your support executives. You can divide one task into several tasks and assign them to relevant agents/technicians/groups.

Canned Responses

Create pre-saved or pre-formatted responses from DeskXpand's internal interface. You can use it to create standardized greeting messages and common responses for future use.

Smart Ticket Assignment

Automatically capture and log all incoming tickets. DeskXpand's online ticketing system lets you auto-assign each ticket to the relevant agents based on set parameters.

SLA Policy

Create targets and define service level agreements for your workflows. DeskXpand ticketing system software lets you define parameters like first response time, ticket assignment time, average response time, average ticket closing time, and so on.

 Non-Chaotic Ticket Management System

Efficient and Productive Ticketing System Software

DeskXpand's online ticketing system helps boost your agent's productivity and efficiency with niche features. Save your agent's time and get more queries answered.

Add To-do Lists With Reminders

With DeskXpand, your agents can maintain a personalized to-do list and set reminders too. This simplifies the follow-up process and ensures that they don't miss out on the smallest details.

Update Notifications

You can set up automated notifications in order to ensure that the tickets get everyone's attention as the SLA breach approaches. You can also set notifications for ticket registration, ticket assignment, and more.

Efficient Knowledge Base

Our online ticketing system allows you to create a knowledge base or help center where you can add the most frequent queries and their solutions. This way, customers can find solutions on their own whenever they want.

Customer Timeline

Keep track of the entire customer history, the queries they've raised in the past, the actions taken on those queries, the resolution attained, and more.

Helpdesk Reporting

Gather and analyze types of customer data and metrics to get valuable insights and evaluate your strategy for designing better customer experiences.

Efficient and Productive Ticketing System Software

Personalized Ticketing

Brand your helpdesk software the way you want, configure your theme, add CSS and JS, build your portal pages, ticket fields, widgets, and much more.

Brand Your Portal

Maintain your brand recognition and customer loyalty by designing your portal and bringing your brand resemblance to it.

Custom Ticket Fields

DeskXpand's online ticketing system allows you to create custom fields other than the defined parameters for your tickets.

Custom Task Fields

DeskXpand enables you to define custom tasks with custom parameters for your support executives. This task can be from a customer request or as a follow-up action.

Custom Theme Options

Our customization features let you personalize your ticket management system and design it in a way that resembles your brand.

Personalized Ticketing

Discover on Your Own

Choose the right online ticketing system for your business. Deliver a unified experience across all support channels with the help of DeskXpand. We are ISO27001 certified ticket management system development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see for yourself why DeskXpand is the industry's top choice.

Case Study

DeskXpand-portfolio

Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk.

John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.

DeskXpand-portfolio

How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

DeskXpand-portfolio

Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

DeskXpand-portfolio

How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

Testimonials

Testimonial

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Noah

Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.

Leo