Online Ticketing System: Handle, Manage And Respond Faster
Managing customer queries is a crucial function of an online ticketing system. Be it managing a shared inbox, communicating with the customer, or solving customer queries, your ticket management system should do it all. DeskXpand ticketing system software streamlines everything and enables collaborative support. It's feature-packed, easy to use, and lets your team start supporting customers in minutes. Manage unlimited customers and scale your customer support with DeskXpand.
Request DemoImprove Transparency and Collaboration
Leverage a shared inbox to give your team accountability and improve transparency. A shared inbox enhances collaboration in order to address the customer needs efficiently.
Collaborative Team Inbox
Collaboration is an integral part of an online ticketing system software, and DeskXpand gets everyone involved. Save your queries from falling through the crack with a collaborative team inbox.
Conversations From All Channels In One Place
Be it email, or a feedback form, with DeskXpand online ticketing system, you can view customer queries from all channels in a single place.
Easy Reply to Tickets
No matter what channel the tickets come from, you can answer it from within your ticketing system software. Your agents will not have to switch channels in order to communicate.
Merge Similar Tickets
Merge multiple tickets that are similar in nature and send a common reply to all of them at once. Once you merge them, all the secondary tickets are closed, and messages get sorted in chronological order.
Advanced Ticket Filtering
You can group, sort, and filter the customer queries (tickets) using various filter combinations. This enables quick and easy access to the information within the system.
Chat Within the Tickets
No more juggling between internal CC, BCC, forwards, and replies. Your agents can chat within the ticket thread and add comments when required.
Non-Chaotic Ticket Management System
Delivering quick and exceptional support is hard. The right ticketing system software makes it easy. DeskXpand is feature-packed and enables non-chaotic support management between team members.
Create Child Tickets
DeskXpand's online ticketing system lets you resolve your complex queries faster by splitting them into smaller sub-tickets/child tickets. This way, multiple concerned teams can work on them simultaneously.
Create Detailed Tasks
DeskXpand's online ticketing system allows you to create detailed tasks for your support executives. You can divide one task into several tasks and assign them to relevant agents/technicians/groups.
Canned Responses
Create pre-saved or pre-formatted responses from DeskXpand's internal interface. You can use it to create standardized greeting messages and common responses for future use.
Smart Ticket Assignment
Automatically capture and log all incoming tickets. DeskXpand's online ticketing system lets you auto-assign each ticket to the relevant agents based on set parameters.
SLA Policy
Create targets and define service level agreements for your workflows. DeskXpand ticketing system software lets you define parameters like first response time, ticket assignment time, average response time, average ticket closing time, and so on.
Efficient and Productive Ticketing System Software
DeskXpand's online ticketing system helps boost your agent's productivity and efficiency with niche features. Save your agent's time and get more queries answered.
Add To-do Lists With Reminders
With DeskXpand, your agents can maintain a personalized to-do list and set reminders too. This simplifies the follow-up process and ensures that they don't miss out on the smallest details.
Update Notifications
You can set up automated notifications in order to ensure that the tickets get everyone's attention as the SLA breach approaches. You can also set notifications for ticket registration, ticket assignment, and more.
Efficient Knowledge Base
Our online ticketing system allows you to create a knowledge base or help center where you can add the most frequent queries and their solutions. This way, customers can find solutions on their own whenever they want.
Customer Timeline
Keep track of the entire customer history, the queries they've raised in the past, the actions taken on those queries, the resolution attained, and more.
Helpdesk Reporting
Gather and analyze types of customer data and metrics to get valuable insights and evaluate your strategy for designing better customer experiences.
Personalized Ticketing
Brand your helpdesk software the way you want, configure your theme, add CSS and JS, build your portal pages, ticket fields, widgets, and much more.
Brand Your Portal
Maintain your brand recognition and customer loyalty by designing your portal and bringing your brand resemblance to it.
Custom Ticket Fields
DeskXpand's online ticketing system allows you to create custom fields other than the defined parameters for your tickets.
Custom Task Fields
DeskXpand enables you to define custom tasks with custom parameters for your support executives. This task can be from a customer request or as a follow-up action.
Custom Theme Options
Our customization features let you personalize your ticket management system and design it in a way that resembles your brand.
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Choose the right online ticketing system for your business. Deliver a unified experience across all support channels with the help of DeskXpand. Interested in seeing what DeskXpand can do for you? Let’s discuss today!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
