DeskXpand help desk task management lets you create tasks and assign them to different users on and off the field. It enables you to maintain visibility within teams to ensure on-time resolution collaboratively.
Our help desk task management allows you to create, track and assign tasks to multiple support agents within seconds. Your agents can post comments, attach files, and notify your customers altogether from a single interface. Admin can schedule the tasks on time and set reminders. DeskXpand also lets you create subtasks for your help desk tickets.
Help desk task management also lets you measure your real-time performance from within the help desk. You can practice efficient log management around the tasks and measure the performance of individual agents/technicians. You can also view all the pending tasks assigned to you from a single place and take necessary actions. A 360-degree view ensures that you can streamline and standardize your entire task management process.
The inline comment within the tickets/tasks enables the support executives to communicate collaboratively. This means the agents won't have to juggle between internal CC, BCC, forwards, and replies. They can just chat within the ticket thread and add comments when required. If multiple agents are working on the subtasks of a single ticket, they can comment within the thread and collaborate on the resolution.
Get a consolidated view into your field service operations with DeskXpand help desk task management. Assign, organize, track and manage your tasks as you build and scale your field service operations.
Divide your tasks into subtasks and let multiple agents work on them parallelly in order to meet quick resolution. This is particularly helpful in a situation where a lot of technicalities are involved in the ticket.
DeskXpand enables you to define tasks with custom fields for your support executives. You can add task fields according to various parameters, and this task can be from a customer request or as a follow-up action.
Customize your on-field operations tasks and add fields to track custom business parameters. Ensure that your field task has access to relevant information while responding to a customer request.
Get rid of legacy task management tools like Jira, Trello that demand switching from one interface to another. Use a unified help desk task management tool instead.
Integrate your task management software with DeskXpand without paying hefty costs for doing so. Besides, it also enables you to get up and running within minutes.
DeskXpand’s built-in task management ensures that you do not need any additional system to carry out your task management processes.
Streamline your processes. Free your support executives from switching between multiple channels and tools. DeskXpand offers a unified view of all the support operations.
Standardize and optimize your support workflows for better visibility and increased resolution rates with the best help desk task management. Go the extra mile for your customers with help desk project management software. Choose the right helpdesk partners for your business. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see why DeskXpand is the industry's top choice.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!
Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.