Angeline Somers
Conquest Care and Support Agency Ltd,
Simplify Help desk Task Management with DeskXpand
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Increased Visibility
Gain clarity on the tasks to be done, track the progress to get every task done in the shortest time possible efficiently while ensuring high quality.
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Focus on What’s Important
Break up your tickets into tasks for individuals or groups and send assignments as per the priority. Bring the focus on important things.
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Improved Productivity
Let your team have enough time for each task, remove unnecessary bottlenecks to ensure a smooth workflow within your system.
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Improve Cross-team Collaboration
Your team can easily keep track of each other’s progress, and help each other whenever required. Let them resolve problems quickly and find solutions.
Streamline Your Work Delegation
DeskXpand help desk task management lets you create tasks and assign them to different users on and off the field. It enables you to maintain visibility within teams to ensure on-time resolution collaboratively.
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Create Tasks from Tickets
Our help desk task management allows you to create, track and assign tasks to multiple support agents within seconds. Your agents can post comments, attach files, and notify your customers altogether from a single interface. Admin can schedule the tasks on time and set reminders. DeskXpand also lets you create subtasks for your help desk tickets.
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Measure Real-Time Performance
Help desk task management also lets you measure your real-time performance from within the help desk. You can practice efficient log management around the tasks and measure the performance of individual agents/technicians. You can also view all the pending tasks assigned to you from a single place and take necessary actions. A 360-degree view ensures that you can streamline and standardize your entire task management process.
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Communicate Collaboratively
The inline comment within the tickets/tasks enables the support executives to communicate collaboratively. This means the agents won’t have to juggle between internal CC, BCC, forwards, and replies. They can just chat within the ticket thread and add comments when required. If multiple agents are working on the subtasks of a single ticket, they can comment within the thread and collaborate on the resolution.
Transform Your Field Service Operations
Get a consolidated view into your field service operations with DeskXpand help desk task management. Assign, organize, track and manage your tasks as you build and scale your field service operations.
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Delegate Better with Subtasks
Divide your tasks into subtasks and let multiple agents work on them parallelly in order to meet quick resolution. This is particularly helpful in a situation where a lot of technicalities are involved in the ticket.
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Customizable Task fields
DeskXpand enables you to define tasks with custom fields for your support executives. You can add task fields according to various parameters, and this task can be from a customer request or as a follow-up action.
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Improve On-field Operations
Customize your on-field operations tasks and add fields to track custom business parameters. Ensure that your field task has access to relevant information while responding to a customer request.
Help desk Task Management System For Your Team
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Customer Success
Create & manage tasks within tickets and amplify customer happiness faster with help desk task management software – DeskXPand.
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Marketing
Have a complete control over your marketing activities by creating tasks within tickets, track progress, and accelerate your output.
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IT
Streamline your IT operations and get things done faster efficiently with minimum resources required for your business.
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Operations & HR
Don’t let your HR team spend all their time answering repetitive questions. Free up their time with help desk task management and enable human assistance where absolutely required.
Help Desk Task Management is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
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Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
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Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
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Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
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HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
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Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
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IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
Frequently Asked Questions
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What is task management?
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What are the features of help desk task management software?
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How does help desk task management software impact customer service?
What is task management?
Task management is the process of tracking and monitoring your tasks throughout all the stages, from the very start till the completion of the tasks. The process also includes creating tasks, assigning them to the most suitable agents, setting task priorities, managing the workflow, etc. to achieve the end goal of completing the task successfully.
What are the features of help desk task management software?
Help desk task management offers a number of features to make the process of task management easy for customer service agents.
Here are a few features of help desk task management software:
- Collaboration to make the process of customer service easy and fast.
- Automates task assignment to quickly assign the task to the most suitable agents.
- Reporting and analytics to track the real-time performance of the customer service agents.
- Task Scheduling to organize and monitor the task more efficiently.
How does help desk task management software impact customer service?
Using great task management software can have a positive impact on your customer service as it brings a lot of features that are beneficial and important to handle tasks effectively.
Here are some of the benefits of using great task management software:
- One platform can help you manage all your tasks.
- Makes the process of creating the tasks from the incoming tickets easy.
- Enhances the communication of the customer support executives.
- The challenging task of setting ticket priority gets easier.
- Boosts productivity and efficiency of the customer service department.
Discover on Your Own
Standardize and optimize your support workflows for better visibility and increased resolution rates with the best help desk task management. Go the extra mile for your customers with help desk project management software. Choose the right helpdesk partners for your business. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see why DeskXpand is the industry’s top choice.
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
