Travel is a highly volatile industry. It is dynamic and quite competitive. The business vertical has seen a tectonic shift in the usage of technology over the last ten years in the travel and hospitality industry. Especially in the support department.
Companies no longer use the traditionally manual process of query booking. Hence, this industry more than any other needs the services of helpdesk software.
Travel companies are using online B2B travel support portals wherein, end-customers and sub-agencies can check their status online. Most companies look for a help center to solve repetitive travel booking queries.
Be it flight booking queries, hotel booking queries, or bus booking queries, DeskXpand is fit for all. Customer’s ticket information is sent on their respective mail and text. DeskXpand helps you maintain a proper record of the customers.
During peak seasons or peak hours, DeskXpand proves to be the ideal choice for businesses.
The ticket automation features fasten the workflow and processes to deliver the perfect customer experience.
Tracking prior customer history, customer communication, and customer data is a challenge for most travel businesses. This results in a high ticket handling time. DeskXpand travel ticketing system lets you perform this efficiently.
Customers also need support over various channels like email support, self-service support, feedback, and social media (Twitter, Facebook). Our B2B travel support portal software is packed with features for your agents as well as customers.
Its multichannel capabilities and advanced process management tools empower businesses to provide the best customer services. You can take care of all the ticketing tasks with automation.
Admins can manage and analyze different channel performances through a unified dashboard. From the web admin panel, admins can gather and analyze different types of customer data and metrics, in order to get insights.
You can evaluate your strategy using these insights to design better customer experiences. By tracking customer journeys, conversation history, preferred channels, etc. you can deliver more personalized real-time support in the future.
Later, you can combine quantitative and qualitative data to understand client expectations over various channels from your products and services.
Sometimes managing multiple departments or brands with one help center may cause a lot of problems. Each department has its own style of working and its own workflows to manage.
Having to share common resources might lead to a lot of misunderstandings among your agents and teams.
DeskXpand helps you with managing multiple departments, and each department gets its own help center. Each help center is embedded with a dedicated agent and channel features. It also has real-time dashboards to stay on top of your daily operations.
DeskXpand has a dedicated team in place to uphold high standards of security. Our security practices are maintained and the robustness is regularly accessed.
DeskXpand does not share or sell customer data to any third parties for any purpose and treats customer privacy with the highest priority.
We care about securing your crown jewels (data) and do our best to address your customers’ data trust concerns.
DeskXpand is a complete package of travel support solutions that takes care of all your travel support portal development needs. Our experts listen to your specific needs and build the best B2B travel support portal solution. Our portal is fully customizable. You can personalize it according to your business needs. Our portal suits micro-businesses and small businesses the best. It lets you manage available support to ensure that the tickets reach the right agents for the fastest responses. DeskXpand comes with in-product security features to help you manage your data security challenges.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!