Get Accurate Insights With Helpdesk Analytics | DeskXpand
Gather customer data and get valuable insights to evaluate your strategy and design better customer experiences. Analyze your customer support data to craft experiences that delight your customers. DeskXpand helpdesk analytics enable you to have a 360-degree view of your support performance. It enables you to chart better customer experiences. All of this with minimum clicks!
Request DemoImprove Customer Support Techniques With Helpdesk Analytics
Leverage data and analytics to measure and improve your overall customer experience. Efficiently monitor agent productivity, customer experience, ticket metrics, all by yourself. All of this with a single click!
Powerful Helpdesk Reporting and Analytics
DeskXpand's helpdesk reporting features help you gain actionable insights by efficiently saving and analyzing your customer support data.
Customizable Team Dashboard
Visually analyze and understand your support team’s performance with the help of a consolidated dashboard. View your helpdesk analytics on a customizable dashboard and enable your team to make data-driven decisions to meet their support targets. Give your agents full visibility into the tickets that require immediate attention. With a consolidated dashboard, you can:
- Monitor help desk productivity
- Measure customer satisfaction
- Optimize agent workload
- Improve service efficiency
- Resolve faster
The service desk metrics dashboard allows custom views so each user can showcase the information they need. DeskXpand reporting features include filtering, report scheduling, and enhanced sorting.
Keep Up With The Ticket Trends
Follow the lead of your support ticket trends seamlessly with DeskXpand helpdesk analytics. Know where your support tickets are and how effectively they are moving across their lifecycle. Use the data saved from the past to evaluate your present strategies. The ticket volume reports will help you analyze the past trends and help your agents prepare for what’s coming.
DeskXpand helpdesk reporting lets you track your ticket inflow accurately so that your executives can manage their work accordingly. You can also analyze these service desk reports and take action towards pending tickets. Measuring ticket trends will also help you optimize the agent ticket load and staff requirements.
Monitor Agent Performance
Track and monitor agent performance based on parameters such as average response time, customer happiness, ticket traffic, and expertise. DeskXpand’s service desk reports can make data accessible for everyone. The agents and the admins can view their performance in just one glance.
Monitor your support executive’s performance and identify areas of development for your team. With the DeskXpand service desk reports, your agents can learn from the collected data to analyze the user requirements and customer complaints. You can take charge with curated reports for quick insights and anticipate how the support workflow will impact your business.
Customer Satisfaction And Ratings
Leverage the customer service desk report data to determine how your customers feel about your support process and agents. This can determine your customer satisfaction score and ratings. Usually, after the ticket resolution is met, the customers are given an opportunity to share their experiences and opinions about the services. This is the best way to determine whether or not your customers are satisfied with the outcome
So, if customer satisfaction is low, you can further determine why it is so with other helpdesk analytics and metrics. You can further work on improving the customer experience. But the important thing is collecting these satisfaction rates. DeskXpand helpdesk reporting features allow you to collect customer feedback after their resolution is met and determine their customer satisfaction scores.
Schedule Reports
Create insightful reports to track your key performance indicators and derive valuable insights from them. These service desk reports can help you build brand identities by improving your customer support and increasing customer satisfaction.
You can schedule reports with predefined parameters, and they’d generate automatically as per the set date and time. You can also schedule weekly, biweekly, monthly, and/or yearly reports. You can add these reports to your dashboard and have this information at your fingertips.
Better Customer Support with detailed Reporting and Analytics
Data always helps; With DeskXpand Helpdesk Reporting and Analytics, improve your customer service experience and reduce costs effectively.
Improve Customer Satisfaction
Analyze and ensure if your customers receive priority resolutions or not. Work towards making their experience better.
Improve Agent Productivity
Help your agents by giving them concise information about their workload, issues that need attention, and their performance.
Improve Support Experience
DeskXpand helpdesk reporting provides you with the essential information you need to chart better customer experiences.
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Choose the right helpdesk analytics features for your business. Deliver a delightful customer experience by keeping an eye on all the service desk reports at once with DeskXpand helpdesk reporting.
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
