Angeline Somers
Conquest Care and Support Agency Ltd,
Analyze your support data for a better customer experience with help desk reporting. Overcome the issue of poor customer support and reduce the churn rate with DeskXpand analytics.
Improve your agent’s efficiency by offering them clear and concise information about the issues that need their immediate attention with ways to solve them.
DeskXpand’s help desk analytics track and monitor the performance of your agents to help them improve their productivity and better understand the workflow.
Let the help desk reporting help you discover how your customers feel about your service. This gives you an opportunity to find out whether they are satisfied with your service desk report or not.
Track the number of incoming and closed tickets to identify final number of tickets getting resolved by the customer service team.
DeskXpand help desk reporting offers you crucial information that allow you to engage more with your customers through chats. Get insights into parameters like average resolution time, average first response time, etc.
Get insights on how fast your customer service agents respond to the tickets and also how long it takes them to find out the solution. This parameter help your agents improve their customer skills rapidly.
Deliver the best customer experience by improving your support with the help of help desk reporting. Your customer support team can get an in-depth understanding of their performance.
Strengthen your service desk report with a customer satisfaction report to determine how your customers feel about your support process and agents.
Know more about the performance of your customer support representatives with help desk performance metrics and work on the areas that need improvement to increase productivity.
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
DeskXpand is a one-fit solution that caters to the individual needs of all types of industries.
What is help desk reporting?
How can help desk analytics improve customer service?
What are the metrics in help desk reporting?
What is help desk reporting?
Help desk reporting helps you to get insights into your customer service team’s and agent’s performance by generating crucial data. These reports reflect data that is easily understandable via charts, graphs, etc. It gives your customer service team a good opportunity to understand the workflow more effectively and work on the areas that need improvement.
Help desk reporting can help you in:
How can help desk analytics improve customer service?
Help desk analytics can help customer service agents to ease off the workload and allows them to take data-driven decisions for better results.
Here are a few ways in which help desk analytics can make your work easy:
What are the metrics in help desk reporting?
Help desk reporting helps you by generating helpful metrics that monitor the performance of your team/agents and give you clarity on potential issues. It helps you better understand the quality of service desk report you are providing to the customers and allows you to enhance your skills.
Here are the help desk metrics to improve your customer service:
Learn how DeskXpand can help you deliver a consistent experience across all channels
#happyclient