DeskXpand Service Desk Features

Effortless Ticket Management

DeskXpand ticketing software provides a simple, intuitive, and integrated mechanism for managing support tickets. This collaborative feature gives your team accountability, improves transparency, and ensures effective communication.

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Support Across all Channels

Engage with your customers across channels of their choice from one unified interface with DeskXpand’s omnichannel support software. Set up well-orchestrated workflows across email and many more.

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Automate and Optimize

Automation is one of the important service desk features in a ticketing software. You can reduce laborious manual tasks, simplify your work, and lower your support costs with automation. It provides built-in-automation functionalities that will do away with all your redundant tasks.

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Resolve Issues Together

Utilize a shared inbox platform to enable effective communication within the team and let your agents collaborate. With features like comments/chats within the tickets and shared ownership, DeskXpand helps you get everyone involved.

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Customer Self – Service

DeskXpand self-service helps customers to proactively find solutions themselves through various features like knowledge-base, and so on. Help customers get instant answers to simple problems without having to wait for agents.

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Analytics for Decision Making

DeskXpand helpdesk software lets you gather and analyze actionable insights with helpdesk customer data metrics. Get a complete view of your support performance and evaluate your strategy, to design better customer experiences.

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Fully Customizable

Connect with your targeted audience on a personal level. Scale and personalize your data on the basis of roles, categories, and preferences. Build cohesive brand identity by customizing every inch of your customer portal.

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Get Up and Running Within Minutes

DeskXpand’s helpdesk software is designed to get you started within minutes. It has a simple and intuitive user interface that enables better customer interaction. Manage unlimited customers and scale your support without having to write a single line of code.

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Email Helpdesk

Effortlessly convert customer emails to tickets. With DeskXpand helpdesk software, compile and organize them in a single place. Set up workflows, monitor your support process, and prevent customer complaints from going unnoticed.

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Schedule a Free Consultation Today

Choose the right helpdesk features for your customer support portal. Work with helpdesk software experts to ensure qualitative results. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and customers.

Case Study

DeskXpand-portfolio

Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk.

John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.

DeskXpand-portfolio

How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

DeskXpand-portfolio

Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

DeskXpand-portfolio

How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

Testimonials

Testimonial

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Noah

Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.

Leo