• automation-for-ticket
  • mobile-app-home-screen
  • unifield-interface

Effortless Ticket Management

DeskXpand ticketing software provides a simple, intuitive, and integrated mechanism for managing support tickets. This collaborative feature gives your team accountability, improves transparency, and ensures effective communication.

  • Shared Inbox

    Shared Inbox

    Allow your team members to read and send emails from a shared email account. Let them collaborate with private notes, assign tasks, and convert emails into tickets.

  • Canned Responses

    Canned Responses

    Save time spent on replying to common queries. Create a predesigned set of reply templates to use with a single click in real time.

  • Ticket Templates

    Ticket Templates

    Create tickets in fewer clicks with different templates. Pre-fill details and create tickets in seconds.

  • Parent-Child Ticketing

    Parent-Child Ticketing

    Decrease resolution time for complex tickets by splitting them into child tickets. Assign these to others to work on them parallelly.

  • Task Management

    Task Management

    Break down major tasks involved in a ticket into sub-tasks and assign them to multiple members. Improve productivity and maintain visibility throughout.

Redefine your Customer Experience with DeskXpand

Make use of right helpdesk software and fine-tune your support operations to delight your customers. Schedule your personalized demo with us and we will guide you through your customer support journey.

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  • Help-Chat

Omnichannel Support

Engage with your customers across channels of their choice from one unified interface with DeskXpand’s omnichannel support software. Set up well-orchestrated workflows across email and many more.

  • Social Media

    Social Media

    Manage all your social media requests from one interface. Track your Instagram and Facebook messages via Deskxpand and reply on time.

  • Shared Inbox

    Shared Inbox

    Convert all your emails into tickets automatically with Deskxpand. Share a common inbox for different domains and manage communications from a single place.

  • Web forms

    Web forms

    Customize feedback forms for your website or help center to receive insights into customers’ perspectives and strategize accordingly.

  • Help widget and live chat

    Help widget and live chat

    Integrate your self-service features like a knowledge base and FAQs with your help widget and let your customers browse them from within the widget.

Reduce Redundant Tickets with Self-service

Employ self-service tools like knowledgebase, video tutorials, FAQ pages, how-to guides and enable customers to find answers of their common questions with DeskXpand.

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  • nocode-customer-support
  • Knowledgebase-internal

Customer Self–Service

DeskXpand self-service helps customers to find solutions themselves through various features like knowledge-base proactively, and so on. Help customers get instant answers to simple problems without waiting for agents.

  • Internal Knowledge Base

    Internal Knowledge Base

    Equip your team with powerful self-serve internal knowledge base software with an intuitive search engine.

  • External Knowledge Base

    External Knowledge Base

    Empower your customers with the most organized and well-maintained knowledge base to browse and find quick answers to their queries.

  • No Code Portals

    No Code Portals

    Launch a support portal quickly with simple drag-and-drop functionality. Let customers find information themselves and raise a ticket when required.

  • Portal Customizations

    Portal Customizations

    Resemble your brand in your portal by adding your logo to the domain or creating custom fields and provide a personlized support portal to your customers.

DeskXpand Integrations

Bring all your communication channels on one interface and seamlessly operate multiple channels efficiently.

Our Integrations
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Analytics for Decision Making

DeskXpand helpdesk software lets you gather and analyze actionable insights with helpdesk customer data metrics. Get a complete view of your support performance and evaluate your strategy, to design better customer experiences.

  •  Interactive Dashboards

    Interactive Dashboards

    View your essential metrics in real-time with dashboards and identify bottlenecks quickly. Make sense of these metrics and find quick resolutions.

  • Customer Satisfaction Survey

    Customer Satisfaction Survey

    Wondering how your customers feel about your support? Send customer surveys, analyze the feedback, and improve support experience with surveys.

  • Helpdesk Reports

    Helpdesk Reports

    Look through the overall helpdesk performance metrics without going through a pile of reports. Identity critical aspects to take further steps accordingly.

Provide Exceptional Support with DeskXpand

Backed by an intuitive one-page ticketing interface, DeskXpand helps you achieve great productivity in your support operations for increased customer happiness.

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  • roles-and-permission

Fully Customizable

Connect with your targeted audience on a personal level. Scale and personalize your data based on roles, categories, and preferences. Build a cohesive brand identity by customizing every inch of your customer portal.

  • Custom Fields

    Custom Fields

    Get the information you need with custom fields. Create custom fields for tickets, tasks, company, customer data, etc., easily with the drag and drop feature.

  • Roles and Permissions

    Roles and Permissions

    Control the roles of users with in-built roles or create custom ones for agents. Assign permissions a few taps!

Schedule a Free Consultation Today

Choose the right helpdesk features for your customer support portal. Work with helpdesk software experts to ensure qualitative results. We are ISO27001-certified helpdesk development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and customers.

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  • automation-for-ticket

Automate and Optimize

Automation is one of the critical service desk features in ticketing software. You can reduce laborious manual tasks, simplify work, and lower support costs with automation. It provides built-in automation functionalities that will do away with all the redundant tasks from the ticketing process.

  • Ticket creation rules

    Ticket creation rules

    DeskXpand agents can easily set rules to create tickets on behalf of another agent or customer, which is extremely handy.

  • SLAs

    SLAs

    Improve your customer service and helpdesk performance with SLA management. Measure, monitor, and report your SLA with DeskXpand.

  • Ticket Routing

    Ticket Routing

    Set up the right automation rules and assign tickets manually or automatically to suitable agents.

  • Business Hours

    Business Hours

    Specify working hours for each day in DeskXpand, allowing your agents to meet SLAs for multiple time zones within a defined timezone.

Schedule a Free Consultation Today

Choose the right helpdesk features for your customer support portal. Work with helpdesk software experts to ensure qualitative results. We are ISO27001-certified helpdesk development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and customers.

Our Integrations
  • GDRP_Graphics

Security

DeskXpand’s helpdesk software is designed to have 100% secured interface. With ISO 9001, GDPR compliance custom SSL, we promise highest level of security for your business.

  • Custom SSL

    Custom SSL

    Deskxpand provides you with a custom domain and SSL configuration flexibility and runs the DeskXpand as per your requirements.

  • Session-Based Security

    Session-Based Security

    Keep your data accessible with the help of active sessions(authorized). In Cases of idle or time-based expiration demands compulsory re-authorization of the helpdesk to protect data from unauthorized access.

Talk to
Our Support Genie!

Transform your customer support game with DeskXpand’s customer support software.

#happyclient

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

-Tristen

Xander LLC, united-states

Testimonials

Tristen

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

Noah

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Leo

Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.

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