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Shared Inbox
Allow your team members to read and send emails from a shared email account. Let them collaborate with private notes, assign tasks, and convert emails into tickets.
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Canned Responses
Save time spent on replying to common queries. Create a predesigned set of reply templates to use with a single click in real time.
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Ticket Templates
Create tickets in fewer clicks with different templates. Pre-fill details and create tickets in seconds.
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Parent-Child Ticketing
Decrease resolution time for complex tickets by splitting them into child tickets. Assign these to others to work on them parallelly.
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Task Management
Break down major tasks involved in a ticket into sub-tasks and assign them to multiple members. Improve productivity and maintain visibility throughout.
Redefine your Customer Experience with DeskXpand
Make use of right helpdesk software and fine-tune your support operations to delight your customers. Schedule your personalized demo with us and we will guide you through your customer support journey.
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Social Media
Manage all your social media requests from one interface. Track your Instagram and Facebook messages via Deskxpand and reply on time.
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Shared Inbox
Convert all your emails into tickets automatically with Deskxpand. Share a common inbox for different domains and manage communications from a single place.
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Web forms
Customize feedback forms for your website or help center to receive insights into customers’ perspectives and strategize accordingly.
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Help widget and live chat
Integrate your self-service features like a knowledge base and FAQs with your help widget and let your customers browse them from within the widget.
Reduce Redundant Tickets with Self-service
Employ self-service tools like knowledgebase, video tutorials, FAQ pages, how-to guides and enable customers to find answers of their common questions with DeskXpand.
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Internal Knowledge Base
Equip your team with powerful self-serve internal knowledge base software with an intuitive search engine.
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External Knowledge Base
Empower your customers with the most organized and well-maintained knowledge base to browse and find quick answers to their queries.
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No Code Portals
Launch a support portal quickly with simple drag-and-drop functionality. Let customers find information themselves and raise a ticket when required.
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Portal Customizations
Resemble your brand in your portal by adding your logo to the domain or creating custom fields and provide a personlized support portal to your customers.
DeskXpand Integrations
Bring all your communication channels on one interface and seamlessly operate multiple channels efficiently.
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Interactive Dashboards
View your essential metrics in real-time with dashboards and identify bottlenecks quickly. Make sense of these metrics and find quick resolutions.
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Customer Satisfaction Survey
Wondering how your customers feel about your support? Send customer surveys, analyze the feedback, and improve support experience with surveys.
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Helpdesk Reports
Look through the overall helpdesk performance metrics without going through a pile of reports. Identity critical aspects to take further steps accordingly.
Provide Exceptional Support with DeskXpand
Backed by an intuitive one-page ticketing interface, DeskXpand helps you achieve great productivity in your support operations for increased customer happiness.
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Custom Fields
Get the information you need with custom fields. Create custom fields for tickets, tasks, company, customer data, etc., easily with the drag and drop feature.
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Roles and Permissions
Control the roles of users with in-built roles or create custom ones for agents. Assign permissions a few taps!
Schedule a Free Consultation Today
Choose the right helpdesk features for your customer support portal. Work with helpdesk software experts to ensure qualitative results. We are ISO27001-certified helpdesk development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and customers.
Automate and Optimize
Automation is one of the critical service desk features in ticketing software. You can reduce laborious manual tasks, simplify work, and lower support costs with automation. It provides built-in automation functionalities that will do away with all the redundant tasks from the ticketing process.
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Ticket creation rules
DeskXpand agents can easily set rules to create tickets on behalf of another agent or customer, which is extremely handy.
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SLAs
Improve your customer service and helpdesk performance with SLA management. Measure, monitor, and report your SLA with DeskXpand.
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Ticket Routing
Set up the right automation rules and assign tickets manually or automatically to suitable agents.
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Business Hours
Specify working hours for each day in DeskXpand, allowing your agents to meet SLAs for multiple time zones within a defined timezone.
Schedule a Free Consultation Today
Choose the right helpdesk features for your customer support portal. Work with helpdesk software experts to ensure qualitative results. We are ISO27001-certified helpdesk development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and customers.
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Custom SSL
Deskxpand provides you with a custom domain and SSL configuration flexibility and runs the DeskXpand as per your requirements.
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Session-Based Security
Keep your data accessible with the help of active sessions(authorized). In Cases of idle or time-based expiration demands compulsory re-authorization of the helpdesk to protect data from unauthorized access.
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Our Support Genie!
Transform your customer support game with DeskXpand’s customer support software.
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
