How does DeskXpand Helpdesk Software Solve Support Problems?

DeskXpand is an efficient, effective, and exceptional helpdesk management software. It enables you to provide great experiences to your customers and helps you simplify your support.

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Solution at Lightning Speed

DeskXpand helpdesk software lets you solve customer queries by quickly acknowledging the incoming tickets. Your agents can then work to provide an effective solution.

Unified

Solve customer issues while viewing everything you need in one place. You can view everything on a unified dashboard and then guide your team and operations.

Easy Ticket Grouping

Easily group, sort, and filter the incoming query tickets using filter combinations for quick and easy access to information within the system.

Analyze and Improve

DeskXpand helpdesk software helps you measure your team performance and analyze the areas of improvement to better your customer service.

Enables Full Collaboration

DeskXpand helpdesk software provides a shared inbox for team collaboration that enables resolving customer queries faster.

Who uses Helpdesk Software?

DeskXpand helpdesk software helps everyone from micro-businesses to enterprises stay on top with instant updates and respond swiftly. Take the redundancy out of routine tasks and focus on growing the business through fast and responsive customer support. DeskXpand helpdesk software intelligently ensures that tickets reach the right agents for the fastest responses. It also has the capabilities to connect with various internal and third-party tools. DeskXpand helpdesk software come with in-product security features to help you manage your data security challenges.

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DeskXpand Helpdesk Ticket System For all Types of Companies

Imagine effective customer management without manual involvement! DeskXpand ticket system gives you just that and that too at lightning speed. It is a one-stop, fit-for-all solution that serves all types of businesses.

Micro Business

DeskXpand is just the perfect cost-effective solution for micro-businesses. It is designed to get you up and running within minutes across various channels. It has a simple and intuitive user interface that helps you improve customer interaction.

Enterprises

DeskXpand helpdesk ticket system increases the scalability of your support. It has multi-level escalations that save time and manual effort. It focuses on issue prioritization, productivity and holds cost-effective problem-solving capabilities for enterprises.

Telecom

One of the key challenges for the telecom industry is to comprehend the customer expectations accurately. DeskXpand lets you gather relevant information from the customer feedback and analyze it, so your company can enhance its service delivery.

Software Business/IT

DeskXpand helpdesk ticket system for IT businesses helps users solve their problems through a single point of contact. It lets you troubleshoot problems, track customer queries, and provide assistance regarding those queries.

Helpdesk Ticket System

Our automated and collaborative helpdesk software primarily focuses on managing customer requests and inquiry tickets. With DeskXpand you can manage unlimited customers and scale your customer service.

Effortless Ticket Management

Our helpdesk software helps you to accomplish everything you need for managing your day to day tickets. It helps in analyzing the root cause of problems and reduce recurring incidents. It comes with an integrated knowledge base so that customers can easily find answers themselves. It helps your agents spend less time on unnecessary manual processes so that they can focus on important tasks and queries. All these perks lead to improving customer retention and save you time and money.

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Contextual Collaboration

Now save your inquiries from falling through the crack with a shared team inbox. Collaboration is an integral part of the helpdesk management software and DeskXpand helps you get everyone involved.

Our helpdesk software enables open and effective inter-team communication across teams. The shared ownership feature ensures that teams can work collaboratively with other teams without losing visibility and access to it. Teams can work on the issue parallelly and stay in the loop regarding progress of the ticket. Besides, you do not have to juggle between internal CC, BCC, and forwards, DeskXpand lets your agents chat within the thread of discussion. The linked ticket feature lets you combine similar issues together and send the progress of the tickets in one go.

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Lead the Ticketing Game with DeskXpand

DeskXpand helpdesk management software instantly lets you dive deep into your data for crystal clear insights. You can view your analytics on customizable dashboards and achieve a well-oiled support workflow.

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Helpdesk management software is critical for efficient operations. Hence, it is important to get accurate reports. DeskXpand lets you monitor agent productivity, customer experience, response metrics, all by yourself. With the customer survey report data, you can find out how your customers feel about your support process and agents. It helps you predict the behavior of prospective clients based on previous customer actions. It lets you track the ticket lifecycle and enables proactive monitoring, quick support, and quality assistance.

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The Biztech Family

We believe in making an impact with higher flexibility and the most significant advantage is undoubted, the increased versatility of your operations.

Personalized-Touch-with-Custom-Domain

Personalized Touch with Custom Domain

Customize your helpdesk as you want and make your brand visible. Give a personalized touch to your helpdesk software and manage multiple emails and tickets using your company’s domain name.

Customized-Signatures

Customized Signatures

Allow your agents to send personalized professional emails. Every agent can create their own signature and add it to the tickets while replying to customers. This impacts the customer relationship hugely.

Enrich-your-Knowledge-Base

Enrich your Knowledge Base

Build a comprehensive knowledge base and help your customers help themselves. Analyze the customer journey to identify the most frequent issues that customers encounter and include them in your knowledge base.

Data-Heatmap

Data Heatmap

Combine quantitative and qualitative data to analyze your first-time response, resolution time, and time per ticket. Improve your operations by knowing the peak timings of receiving maximum tickets.

Improve-Customer-Satisfaction

Improve Customer Satisfaction

Helpdesk software brings down the cost of overall support and saves your agents a lot of time. Faster and more accurate resolutions, coupled with fewer interactions with support staff, results in higher customer satisfaction.

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Schedule a Free Consultation Today

Choose the right helpdesk management software for your business. We are ISO27001 certified helpdesk management software experts with 15+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.

Case Study

DeskXpand-portfolio

Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk.

John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.

DeskXpand-portfolio

How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

DeskXpand-portfolio

Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

DeskXpand-portfolio

How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

Testimonials

Testimonial

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

Tristen

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Noah