Conquest Care and Support Agency Ltd,
DeskXpand is an end-to-end helpdesk management software built to help businesses of all sizes. With its help, businesses can streamline customer engagement and enhance operational efficiencies. DeskXpand takes the redundancy out of routine tasks and focuses on growing business through response customer support. It is a perfect helpdesk software for B2C and B2B organizations for multichannel lead generation. DeskXpand has a robust user interface and is also power-packed with an exceptional combination of features, making it the best helpdesk management software out in the market.
DeskXpand empowers businesses to provide timely and personalized assistance to the customer. It equips the support team with an abundance of helpful features that streamline the support process.
Turn your support agents into support ninjas, as they can respond 25% faster to support tickets with canned responses and enhance customer satisfaction.
Automation saves upto 30% of your agent’s time and helps them to focus more on solving complex issues, resulting in improved productivity.
Empower your customers to solve their queries by themselves with the strength of a knowledge base and reduce the flow of incoming customer queries by 30%.
An intuitive user interface improves the support agent’s performance upto 20% by enabling effortless navigation. It ensures a seamless support journey for all parties involved.
With the power-packed feature of DeskXpand, enhance your customer experience by leaving upto their expectations and solving their tickets in a jiffy.
Gather all the incoming customer queries in one place, to help agents save time and avoid the hassle of going back and forth all the time.
Meet customers where they are with a 360-degree solution to tackle customer queries from every customer-preferred platform – be it email, chat, social media, or phone.
Resolving customer queries made easy by parent-child ticketing. Your agents can just split a complex query into smaller sub-tickets to achieve effective and faster resolution.
Make your support lightning fast by simplifying customer support with the magic of pre-defined and customizable replies for the most frequently raised queries.
Get valuable insights into support operations by tracking metrics like response times, ticket volume, etc. to optimize the workflows and enhance service quality.
Let your customers be in the driving seat and find the solution for their issues independently with the help of efficient knowledge base articles, video tutorials, FAQs, etc.
The custom branding feature personalizes the self-service portal to align it seamlessly with your brand identity. From logos to color schemes, it creates an immersive customer experience.
Knowledge base articles are divided into categories and folders so that the customers can easily navigate and find timely solutions on their own without any difficulty.
Before getting published, the newly created article goes through the review process, that ensures the article consists of all the updated and necessary information.
To make the customer’s life easy, a search bar is embedded in the knowledge base so that customers can directly search for their query and find the exact answers within seconds.
Get rid of manual tasks and streamline customer support with helpdesk software automation, enhancing efficiency and response times.
Optimize support workflows with tailored helpdesk ticket creation rules, ensuring tickets are routed to the right teams for quick resolution.
With the helpdesk automation, you can automate the ticket deletion process. Delete the tickets just by keeping the status as closed/completed.
You no longer have to go through the hassle of manually filling out every ticket field. Instead, just create scenarios and execute them to save time.
Meet customer expectations effortlessly with SLA, guaranteeing timely responses and resolution for exceptional customer service.
DeskXpand is built to elevate operational efficiency; hence, it is packed with never-ending unique features that help support teams to work faster and more efficiently.
Enable support teams to plan, assign, and track tasks to ensure seamless workflow and enhanced productivity.
Interact with customers in real-time and offer them instant resolutions, creating long-term relationships.
Allow support teams to create custom fields for each helpdesk module, depending on your requirements.
Define the access level of admins, executives, etc. by creating custom profiles to reduce the risk of data theft.
Manage inquiries within designated business hours using helpdesk, ensuring timely and consistent support.
Promote collaboration by organizing customer service agents into groups using helpdesk software.
DeskXpand is a versatile helpdesk software that caters to the needs of businesses of all sizes. Its adaptable features hold the power to revolutionize the operational efficiency of businesses.
Get insights into valuable data such as customers’ purchase history, and provide personalized assistance. Also, effectively manage large volumes of tickets without any difficulty.
Streamlines technical support by efficiently managing and categorizing complex IT issues. And empowers your IT teams to deliver top-notch service and maintain high-quality operations efficiency.
Help your customers with efficient claims processing, policy inquiries, etc., and deliver a great experience. Also, create customized forms to capture specific customer details.
Conquest Care and Support Agency Ltd,
DeskXpand is the best software! It is amazing and easy to use. The customer service Team are brilliant and so helpful. They are so accommodating and very flexible according to the needs of your business. I would highly recommend using them.
Great app and fast support team.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.