Nowadays supplier helpdesk software solutions have become a necessity rather than a mere requirement. It helps businesses increase support efficiency by reducing repetitive queries and the high volume of tickets and calls. DeskXpand can directly turn emails into actionable tickets and delegate them to their team members.
Support managers can mark emails as “ open”, “ pending”, “ closed” and always keep a tab on the status. The auto-import and auto-assignment of tickets make sure that issue prioritization is maintained over everything else. Agents can also leave private notes in tickets to communicate internally within the team.
Agents can manage, update, and resolve issues, all this while notifying all the parties involved automatically. Everyone involved in the ticket can track the entire ticket lifecycle and monitor real-time activities.
DeskXpand manufacturers’ support portal allows suppliers to sign in to their own accounts and make inquiries online.
The customer can easily log in to the supplier helpdesk software and view their tickets as such the ticket status and the response if any.
On the other hand, the admins can view this information and updates, directly on the admin dashboard.
DeskXpand provides you with various customer self-help tools like a knowledge base, web-FAQs, and so on.
You can customize the self-service portal for clients and their respective contacts according to your needs. By reducing repetitive queries and the high volume of tickets and calls, you can increase support efficiency.
A self-service portal empowers businesses as they can provide 24*7 support for their customers.
Admins can manage and analyze different channel performances through a unified dashboard. They can create performance and efficiency reports of their customer support staff and can manage resources effectively.
Admins can know the heart rate of their helpdesk with the help of meaningful metrics. Later they can evaluate their strategies using these insights to design better customer experiences.
By tracking customer journeys, conversation history, preferred channels, etc. you can deliver more personalized, real-time support in the future. You can also get instant feedback on ticket activity and then monitor real-time activities.
DeskXpand takes pride in serving a truly personalized experience. Create your own statuses to reflect the needs of your help desk activities.
Ensure that incoming requests have all the required information by configuring custom fields for tickets.
DeskXpand supports unlimited customers and lets you manage unlimited brands/portals. It is a one-stop solution and does not require any extra software. All you need to do is simply log in and use.
DeskXpand has a dedicated team in place to uphold high standards of security. Our security practices are maintained and the robustness is regularly accessed.
DeskXpand does not share or sell customer data to any third parties for any purpose and treats customer privacy with the highest priority.
We care about securing your crown jewels (data) and do our best to address your customers’ data trust concerns.
With companies operating at warp speeds in today’s digital world, manual goods management and supplier communication processes can increase inefficiencies. Efficient query management is crucial to ensure adequate visibility into operations. It also helps businesses improve supplier collaboration and hence, their performance. It helps companies to enhance compliances and mitigates the risk of running out of stock of manufacturing material. Apart from this, you no longer have to use calendar reminders, sticky notes, and emails. Our supplier helpdesk software lets you define not only inquiry ticket order, but priority levels and resolution time requirements also. Less resolution time means lower support costs and increased ROI.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!