Angeline Somers
Conquest Care and Support Agency Ltd,
Bid Goodbye to the Stale Way of Support with Omnichannel Help desk
Your customers want a personalized customer experience, but without the right Omnichannel Help desk it is next to impossible to provide seamless support on each channel. So, how do you realize the need to add Omnichannel customer support software to your stack?
- Support reps are not able to provide support on multiple channels in synchronization.
- Support costs are always high due to investment in multiple tools for multiple channels.
- Your customers need to repeat their issues a lot when speaking to a new support agent.
- You are not responsive to customer inquiries and requests 24X7.
- There is a lack of collaboration between your team members.
Our Magic Formula: A Robust Omnichannel Help desk
Explore Enormous Benefits of the Omnichannel Help desk Software
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Reduce Unnecessary Costs
The ideal Omnichannel Help desk software brings conversations from across the channels into a single platform. So, it eliminates the need to invest in multiple tools to manage multiple channels.
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Increased Customer Engagement
Open multiple sources for the customers to interact with you. Engage with them through contextual and data-backed customer support.
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Amplify Team’s Productivity
An Omnichannel Help desk saves time for your team and reduces repetitive tasks. Your agents can seamlessly work and switch between channels to quickly solve customer issues.
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Understand Customers’ Digital Footprints
Before any customer interaction, quickly refer to their past conversations, pain points, and the purpose of them contacting you at present with the ticket history feature to provide personalized experiences.
Lead Customer Support on Multiple Channels with Omnichannel Help desk
Engage with your customers on their favorite channels and provide a consistent customer experience throughout their journey with the omnichannel ticketing system.
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Shared Inbox
Convert all your incoming emails into actionable tickets with omnichannel customer support software. Share the same inbox within the team for different domains.
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Self-service Portals
Reduce your ticket volume by up to 80% with the knowledge base portal. Let your customers take the lead and find the answers in the way they prefer.
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Web Forms
Create customized feedback forms for your website or help center and gain insights into customers’ perceptions of your brand with omnichannel customer support software.
Improve Response Times by 35% with Advanced Features
The omnichannel support software is not just another mediocre support tool. Advanced functionalities like API endpoints make it suitable for any platform you want to integrate.
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Live Chat
Interact with your customers in real-time via live chat and be accessible to them anytime they prefer, irrespective of time zones, with Omnichannel Help desk software.
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Social Media
Whether it is Instagram, Whatsapp, Facebook, or any other social channel, turn queries/complaints into tickets from any of these channels and resolve them faster.
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API Endpoints
This feature makes our Omnichannel Help desk 100% compatible with any channels. Simply get API access and create tickets integrated with any of the platforms in the world!
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Increase Team Cooperation
Directly create conversations from the ticket and share files to receive concrete feedback. Continue conversations with multiple members to provide the best service to your customers.
Say yes to a unified customer experience across the channels
Be it email, chat, or social media, provide seamless experience across all channels with DeskXpand.
Omnichannel Help desk Software is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
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Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
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Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
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Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
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HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
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Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
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IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
DeskXpand Omnichannel Help desk is for ALL Industries
In the business of selling online, maintaining consistency is non-negotiable, regardless of the communication channel. Be proactive and provide a seamless experience with Omnichannel Help desk software on all channels and ace customer experience on all channels.
Gain better understanding and context with Omnichannel support software. Get various support channels under one roof and communicate effectively with parents and students on their preferred channels.
Power up your IT customer support with Omnichannel customer support software. Gain deeper visibility into customer queries across the channels and provide necessary support on time and create better experiences with your customers.
Support for the healthcare industry is critical. It has to be swift and effective. Make it possible with the Omnichannel customer support software and be available on all the channels. Provide timely resolutions to your customer queries.
Frequently Asked Questions
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What is an omnichannel Helpdesk?
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Why is omnichannel important?
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What are the must-have features in Omnichannel Helpdesk?
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How does the Omnichannel Help desk system help intensify customer experience?
What is an omnichannel Helpdesk?
An Omnichannel Help desk is a ticketing solution that helps you get customer queries from different channels under one roof. You can convert any customer query/complaint into a ticket from any platform and interact with them on the same platform. A powerful omnichannel Help desk helps you provide a consistent experience across all channels.
Why is omnichannel important?
An Omnichannel Help desk allows you to offer seamless and consistent customer support across all the channels. Doing business in the modern day demands advanced solutions for the customers. They don’t want to wait for days to receive your revert in their Instagram DM or Whatsapp. Make it possible with Omnichannel Help desk software because you can receive queries from multiple platforms and turn them into tickets for quick resolutions.
What are the must-have features in Omnichannel Helpdesk?
A modern-day omnichannel Help desk needs a versatile tool with features including ticket management, self-service options, shared inbox, live chat, web forms, internal notes in tickets, parent and child ticketing, etc.
How does the Omnichannel Help desk system help intensify customer experience?
Personalized and relevant conversation on a preferred channel is how customers wish to interact with your brand. Investing in Omnichannel Help desk software enables you to accomplish that by combining all the communication channels in a single interface. As a result, support reps can effectively and efficiently communicate with customers as they do not have to juggle multiple channels. Overall, it escalates the response time and brings relevance to your customer service operations.
Let us help you level up your Omnichannel Customer Service Strategy
Learn how DeskXpand can help you deliver a consistent experience across all channels
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
