Angeline Somers
Conquest Care and Support Agency Ltd,
Your customers want a personalized customer experience, but without the right Omnichannel Help desk it is next to impossible to provide seamless support on each channel. So, how do you realize the need to add Omnichannel customer support software to your stack?
The ideal Omnichannel Help desk software brings conversations from across the channels into a single platform. So, it eliminates the need to invest in multiple tools to manage multiple channels.
Open multiple sources for the customers to interact with you. Engage with them through contextual and data-backed customer support.
An Omnichannel Help desk saves time for your team and reduces repetitive tasks. Your agents can seamlessly work and switch between channels to quickly solve customer issues.
Before any customer interaction, quickly refer to their past conversations, pain points, and the purpose of them contacting you at present with the ticket history feature to provide personalized experiences.
Engage with your customers on their favorite channels and provide a consistent customer experience throughout their journey with the omnichannel ticketing system.
Convert all your incoming emails into actionable tickets with omnichannel customer support software. Share the same inbox within the team for different domains.
Reduce your ticket volume by up to 80% with the knowledge base portal. Let your customers take the lead and find the answers in the way they prefer.
Create customized feedback forms for your website or help center and gain insights into customers’ perceptions of your brand with omnichannel customer support software.
The omnichannel support software is not just another mediocre support tool. Advanced functionalities like API endpoints make it suitable for any platform you want to integrate.
Interact with your customers in real-time via live chat and be accessible to them anytime they prefer, irrespective of time zones, with Omnichannel Help desk software.
Whether it is Instagram, Whatsapp, Facebook, or any other social channel, turn queries/complaints into tickets from any of these channels and resolve them faster.
This feature makes our Omnichannel Help desk 100% compatible with any channels. Simply get API access and create tickets integrated with any of the platforms in the world!
Directly create conversations from the ticket and share files to receive concrete feedback. Continue conversations with multiple members to provide the best service to your customers.
Be it email, chat, or social media, provide seamless experience across all channels with DeskXpand.
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
What is an omnichannel Helpdesk?
Why is omnichannel important?
What are the must-have features in Omnichannel Helpdesk?
How does the Omnichannel Help desk system help intensify customer experience?
What is an omnichannel Helpdesk?
An Omnichannel Help desk is a ticketing solution that helps you get customer queries from different channels under one roof. You can convert any customer query/complaint into a ticket from any platform and interact with them on the same platform. A powerful omnichannel Help desk helps you provide a consistent experience across all channels.
Why is omnichannel important?
An Omnichannel Help desk allows you to offer seamless and consistent customer support across all the channels. Doing business in the modern day demands advanced solutions for the customers. They don’t want to wait for days to receive your revert in their Instagram DM or Whatsapp. Make it possible with Omnichannel Help desk software because you can receive queries from multiple platforms and turn them into tickets for quick resolutions.
What are the must-have features in Omnichannel Helpdesk?
A modern-day omnichannel Help desk needs a versatile tool with features including ticket management, self-service options, shared inbox, live chat, web forms, internal notes in tickets, parent and child ticketing, etc.
How does the Omnichannel Help desk system help intensify customer experience?
Personalized and relevant conversation on a preferred channel is how customers wish to interact with your brand. Investing in Omnichannel Help desk software enables you to accomplish that by combining all the communication channels in a single interface. As a result, support reps can effectively and efficiently communicate with customers as they do not have to juggle multiple channels. Overall, it escalates the response time and brings relevance to your customer service operations.
Learn how DeskXpand can help you deliver a consistent experience across all channels
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