https://www.deskxpand.com/omnichannel/

Features

Pricing

    Solutions

    Resource

    Integration

      Complete Visibility through Omnichannel Support Software

      Deliver a more cohesive, flexible and integrated customer experience across all channels and achieve complete visibility through omnichannel support software.

      Multiple Channels in One

      It is difficult to provide adequate service to all customers by leveraging one support channel. Interact with your customers in numerous ways with DeskXpand omnichannel support software.

      Email Support

      DeskXpand offers a simple email integration through which you can convert your emails to actionable tickets automatically and categorize as well as prioritize them.

      Self-Service Support

      Build and maintain a knowledge base, community forums, automated AI chatbots and so on to help your customers help themselves.

      Feedback Form

      Let your customers contact you through a feedback form. DeskXpand lets you create customized forms with fields as you want.

      Social Media Integration

      Integrate with various social media platforms to convert tickets automatically and provide round-the-clock support via social media through a single interface.

      Twitter

      Integrate your support portal with Twitter. Convert all the complaint tweets into tickets automatically and respond to their queries through a unified ticketing system.

      Boost Company Revenue

      With DeskXpand omnichannel solution, be available all the time and make sure that you don’t leave your customers hanging. Boost your company revenue through our efficient solution.

      • Increase Sales Opportunities

        Leverage multiple channels to respond readily and increase your sales opportunities by gaining the customer’s trust.

      • Faster and Higher Resolution Rate

        Achieve higher resolution rate by designing workflows that assign the right ticket to the right support agent or team.

      • Accelerate Team Efficiency

        Empower your support agents with our omnichannel tool to help them save time and reduce repetitive work.

      • Retain Customers

        Drive long term growth through customer loyalty. Nothing brings back the customers than a good customer experience.

      • Reduced Cost

        Faster response time and efficient communication brings down the time per ticket. Hence, it brings down the overall cost incurred per ticket.

      Omnichannel Customer Support Software

      The biggest benefit of having an omnichannel solution is that even if the end-customer switches channels, your agents will still have full visibility and no information is lost.

      Unified Solution

      No more juggling between various platforms, passwords and tools. Streamline multiple communication channels like email, self-service and many more in one place.

      Avoid Redundant Discussions with Customers

      No need to worry when your customer switches channels. You can start the conversation from where you ended across multiple channels.

      Quick Channel Setup

      DeskXpand’s omnichannel customer support software setup is designed to get you up and running within minutes across all channels.

      Simplified Integrations

      No need to jump from one tab to another to operate multiple tools. DeskXpand’s omnichannel support software offers multiple integrations within the tool.

      Flexible Customization

      Customize your omnichannel support software fully to make it a cohesive experience and reinforce the support software as a part of your brand.

      Automated and Optimized Omnichannel Solution

      DeskXpand’s omnichannel customer support software offers seamless transition across all service channels which in turn leads to a consistent customer experience.

      Omnichannel Automation

      Manage ticket routing to the right agents and condition based emails and messages across channels and optimize your agent effectiveness.

      Reclaim Deflections

      Manage the spike in the number of issues on a particular channel by routing it to the available agents.

      CRM Integration

      DeskXpand comes with a CRM integration which will be a later part in the development journey of our omnichannel customer support software.

      Swift Switching Between Channels

      Strengthen your communication game by letting your agents switch the channels quickly to view their assigned tickets, read mails, reply to the customers and so on.

      Make Instant Help Available

      Offer self-service through knowledge base, web-FAQs and so on. Let your customers solve minute queries on their own.

      Analyze Reports and Take Better Decisions

      Gather and analyze different types of customer data and metrics, in order to get insights. Evaluate your strategy using these insights to design better customer experiences.

      Customer Journey Insights

      Understand the customer lifecycle using conversation history, preferred channels, and other insights to deliver more personalized real time support in the future.

      Unified Dashboard for Admins

      Admin can manage and analyze different channel performances through a unified dashboard.

      Understand User Behavior

      Combine quantitative and qualitative data to understand client expectations over various channels from your product and services.

      Progress Tracking Made Easy

      Make the inquiry progress cycle visible to everyone involved and track the progress of individual tickets across various channels.

      Unified Brand Experience with Omnichannel

      DeskXpand omnichannel solutions not only help you create incomparable customer experiences but also help improve your brand recognition and customer loyalty.

      Convenience and Consistency

      Provide a consistent experience by standardized processes with our omnichannel support software.

      Customer Satisfaction

      Ensure that your end users receive priority resolutions through omnichannel support software and build brand recognition.

      Customer Centricity

      Improve visibility and cater to your customers 24*7 across various channels using omnichannel support software.

      Discover on Your Own

      Choose the right omnichannel customer support software for your business. We are ISO27001 certified omnichannel support software experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.

      Case Study

      How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

      Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

      Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

      Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

      How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

      Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

      Testimonials

      Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.

      Scott A Precourt

      Graphics Design and Marketing

      Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.

      Analista de Sistemas