Deliver a more cohesive, flexible and integrated customer experience across all channels and achieve complete visibility through omnichannel support software.
It is difficult to provide adequate service to all customers by leveraging one support channel. Interact with your customers in numerous ways with DeskXpand omnichannel support software.
DeskXpand offers a simple email integration through which you can convert your emails to actionable tickets automatically and categorize as well as prioritize them.
Build and maintain a knowledge base, community forums, automated AI chatbots and so on to help your customers help themselves.
Let your customers contact you through a feedback form. DeskXpand lets you create customized forms with fields as you want.
Integrate with various social media platforms to convert tickets automatically and provide round-the-clock support via social media through a single interface.
Integrate your support portal with Twitter. Convert all the complaint tweets into tickets automatically and respond to their queries through a unified ticketing system.
With DeskXpand omnichannel solution, be available all the time and make sure that you don’t leave your customers hanging. Boost your company revenue through our efficient solution.
The biggest benefit of having an omnichannel solution is that even if the end-customer switches channels, your agents will still have full visibility and no information is lost.
No more juggling between various platforms, passwords and tools. Streamline multiple communication channels like email, self-service and many more in one place.
No need to worry when your customer switches channels. You can start the conversation from where you ended across multiple channels.
DeskXpand’s omnichannel customer support software setup is designed to get you up and running within minutes across all channels.
No need to jump from one tab to another to operate multiple tools. DeskXpand’s omnichannel support software offers multiple integrations within the tool.
Customize your omnichannel support software fully to make it a cohesive experience and reinforce the support software as a part of your brand.
DeskXpand’s omnichannel customer support software offers seamless transition across all service channels which in turn leads to a consistent customer experience.
Gather and analyze different types of customer data and metrics, in order to get insights. Evaluate your strategy using these insights to design better customer experiences.
Understand the customer lifecycle using conversation history, preferred channels, and other insights to deliver more personalized real time support in the future.
Admin can manage and analyze different channel performances through a unified dashboard.
Combine quantitative and qualitative data to understand client expectations over various channels from your product and services.
Make the inquiry progress cycle visible to everyone involved and track the progress of individual tickets across various channels.
DeskXpand omnichannel solutions not only help you create incomparable customer experiences but also help improve your brand recognition and customer loyalty.
Provide a consistent experience by standardized processes with our omnichannel support software.
Ensure that your end users receive priority resolutions through omnichannel support software and build brand recognition.
Improve visibility and cater to your customers 24*7 across various channels using omnichannel support software.
Choose the right omnichannel customer support software for your business. We are ISO27001 certified omnichannel support software experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas