https://www.deskxpand.com/customer-services-software/

Features

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      Customer Support Software Solutions at Lightning Speed

      An exceptional customer support software that helps you to provide quick resolutions to your customers and helps you simplify your support.

      Simple and Intuitive UI

      DeskXpand customer support software has an easy to configure user interface that lets you set up workflows and ticket conversions within minutes.

      Effective Ticket Management

      Scale up your support with DeskXpand customer support software enriched with features like fast ticket import, automatic ticket assignment etc.

      Automation Features

      Do away with redundant tasks with built-in automation functionalities. Reduce laborious manual tasks, simplify your work, and lower your support costs with automation.

      Analyze and Improve

      DeskXpand customer support software helps you measure your team performances and analyze the areas of improvement to better your customer service.

      Resolve Issues Together

      Help your agents collaborate. With features like comments/chats within the tickets and shared ownership, DeskXpand helps you get everyone involved.

      Who uses Customer Support Platform?

      DeskXpand customer support platform helps everyone from micro businesses to enterprises to stay on top with instant updates and respond swiftly. It takes the redundancy out of routine tasks and focuses on growing the business through fast and responsive customer support. Our customer support platform intelligently ensures that tickets reach the right agents for the fastest responses. DeskXpand comes with in-product security features to help you manage your data security challenges.

      Customer Service Software For all Types of Companies

      DeskXpand ticket system helps you with effective customer management. It takes the redundancy out of all the tasks and reduces manual involvement. It is a fit-for-all solution that serves businesses of all sizes.

      Micro Business

      DeskXpand is just the perfect cost-effective solution for micro businesses. With our customer support platform you can get up and running within minutes across multiple channels. It has a simple and intuitive user interface that helps you improve customer interaction.

      Enterprises

      DeskXpand customer support platform increases the scalability of your support. It has multi-level escalations that save time and manual efforts. It focuses on issue prioritization, productivity and holds cost- effective problem solving capabilities for enterprises.

      Telecom

      One of the key challenges for the telecom industry is to understand the customer expectations correctly. Gather relevant information from the customer feedback and analyze it, so your company can enhance its service delivery.

      Software Business/IT

      DeskXpand customer support platform for IT businesses helps users solve their problems through a single point of contact. It lets you troubleshoot problems, track customer queries, and provide assistance.

      Effortless Ticket Management

      Scale up your support with collaborative customer service software. DeskXpand offers non-chaotic ticket management between team members.

      DeskXpand customer service software provides an intuitive, and integrated mechanism for managing support tickets. It empowers your team with features like automatic ticket import, shared ownership, chats within tickets and so on. These collaborative features give your team accountability, improves transparency, and ensures effective communication. Plus, it lets you manage unlimited customers effortlessly. It lets you engage with your customers across channels of their choice from one unified interface.

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      Customer Self – Service

      Help your customers to proactively find solutions themselves through various features like knowledge base, and so on.

      Build a comprehensive knowledge base and help your customers get instant answers to simple problems without having to wait for agents. Free up time for your agents so that they can solve important issues on hand and help your customers help themselves. Analyze the customer journey to identify the most frequent issues that customers encounter and include them in your knowledge base. Leverage the power of web-based FAQs and Knowledge base to improve your online presence.

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      Lead the Customer Support Game with DeskXpand

      Dive deep into the customer data for crystal clear insights with customer service software analytics. You can view this on customizable dashboards and strategize your support plan accordingly.

      Customer service software is critical for efficient operations. Hence, it is important to get accurate reports. DeskXpand lets you monitor agent productivity, customer experience, response metrics, all this by minimal clicking. With the customer survey report data you can find out how your customers feel about your support process. It also helps you predict the behavior of prospective clients based on previous customer actions. Track the ticket lifecycle to enable proactive monitoring and quality assistance.

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      The Biztech Family

      We believe in making an impact with higher flexibility and the most significant advantage is undoubtedly the increased versatility of your operations.

      Simplified Integrations

      DeskXpand comes with a CRM integration which will be a later part in the development journey of our Customer Service Software. Your agents will not need to jump from one tab to another to operate multiple tools.

      Email Helpdesk

      Effortlessly convert customer emails to tickets. Our customer service software lets you compile and organize them in a single place. You can set up workflows and monitor your support process, and prevent customer complaints from going unnoticed.

      Fully Customizable

      Connect with your targeted audience on a personal level. Scale and personalize your data on the basis of roles, categories, and preferences. Build cohesive brand identity by customizing every inch of your customer portal.

      Progress Tracking Made Easy

      DeskXpand customer service software makes the inquiry progress cycle visible to everyone involved and lets you track the progress of individual tickets across various channels.

      Improve Customer Satisfaction

      Customer support software brings down the cost of overall support and saves your agents a lot of time. Faster and more accurate resolutions, coupled with fewer interactions with support staff, results in higher customer satisfaction.

      Schedule a Free Consultation Today

      Choose the right customer support software for your business. We are ISO27001 certified customer service software experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.

      Case Study

      How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

      Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

      Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

      Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

      How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

      Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

      Testimonials

      Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.

      Scott A Precourt

      Graphics Design and Marketing

      Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.

      Analista de Sistemas