Healthcare providers nowadays look forward to increasing focus on patient satisfaction by improving the quality of healthcare they provide. The digitization of healthcare makes this even easier.
With DeskXpand hospital help desk, healthcare providers can now digitize their workflows to improve the patient experience.
DeskXpand healthcare portal eases all the tasks from simple day-to-day operations by administrators to proactive healthcare reminders by doctors. DeskXpand is user-friendly, accessible, and is capable of serving doctors, admin professionals as well as all patients.
Doctors, nurses, and caretakers are the frontline faces of the healthcare experience. Dealing with a lot of patients daily can get overwhelming without a dedicated system for query management.
DeskXpand provides the needed help with documentation, paperwork, procedures, and prescriptions so that healthcare workers can focus on the patient’s well-being. With a healthcare support portal, all the patient queries can be streamlined into one central system. This reduces all the manual paperwork.
With features like private notes, forward tickets, professionals can have conversations with each other right next to customer queries. This way professionals from multiple departments can collaborate easily.
DeskXpand’s comprehensive patient history management features help doctors provide better customer service.
They no longer have to juggle through records or have a different filing system or software. All the queries and conversation history are saved in one place so healthcare providers can access it while interacting with the patient with just one click.
You can manage the access through the “agents role” feature and ensure the right level of access privilege.
A lot of times it happens that the team ends up answering repetitive questions. Some of this information can be unified and written in the form of a knowledge base.
Questions like which insurance providers are accepted, which forms to fill for disputing a bill, and other such queries can be answered and put together in a knowledge base.
With DeskXpand, hospital admins can create guides and FAQs which can be used by both internal users and patients.
While undergoing healthcare treatment, patients focus primarily on getting better as soon as possible and getting the answers from their doctors.
Waiting room queues can be a major source of discomfort and are inefficient. DeskXpand helps patients get answers quickly. Patients can update their doctors about the symptoms, ask questions regarding bills, medical dosage, and so on.
With DeskXpand, patients can securely reach their doctors or healthcare providers and have their queries answered. They can do this simply by raising a ticket query and get access to all the relevant data quickly.
DeskXpand makes it extremely easy to keep and update on appointments, medicines, and so on with the doctors. It helps make the information easily available to the patients.
You can give all the information regarding their previous bills, hospital policies on insurance and so on. These actions do not necessarily need a healthcare professional to get on the line.
You can set up knowledge bases and design relevant FAQs. It lets the patients solve their queries on their own without having to contact anyone.
In the healthcare sector, it is important to ensure that the patient data is stored securely and accessed only by people with the right to do so. On a software level, DeskXpand has specific features that allow administrators to control access privileges for every user. We have a dedicated team in place to uphold high standards of security.
Our security practices are maintained and the robustness is regularly accessed. DeskXpand does not share or sell customer data to any third parties for any purpose and treats customer privacy with the highest priority.
We care about securing your crown jewels (data) and do our best to address your customers’ data trust concerns.
Healthcare helpdesk software, allows customers to be in touch with the provider’s office 24*7. They do not need to wait for office hours or on hold on the phone lines to have basic issues resolved. They can access all the personal health information from the providers from one place. All their medical history can be stored in one place. The providers can see the kind of treatment and advice that they’re getting. It can also streamline the medicine management process which eventually leads to better healthcare.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!
Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.