Angeline Somers
Conquest Care and Support Agency Ltd,
Outperform Your Existing Workflow
The unified interface of DeskXpand is designed to help healthcare providers streamline support processes. Now, deliver high-quality service, and enhance patient satisfaction! Here’s how you can avail long-term benefits using DeskXpand healthcare help desk software.
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Organize Patient Interactions
Manually tackling multiple patient records creates delays in assistance. DeskXpand can fix this! In one place, handle patient queries, as well as get contextual information for each!
Enhance Post Treatment Care
Send reminders to your patients to ensure they are well-informed about their upcoming checkups. Collect patient feedback to improve your quality of care and patient satisfaction.
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Handle 20% More Queries
Our hospital help desk software lessens manual tasks and offers a smart way of working. Benefit from a power combo of help desk automation and self-service to enhance efficiency, and be proactive.
Collaborate Like Never Before
Best service gets delivered when different teams align. Be it medical suppliers, pathologists, or staff, organize internal communications to keep everyone in the loop.
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Security & Quality Goes Without Saying
Quality is our second nature. And security, non-negotiable. DeskXpand adapts to market accepted certifications and privacy compliances. So, vulnerability is the last thing you need to worry about!
Uncluttered Way To Manage Queries
Ticket Management
We have simplified ticketing for you! Collect and handle queries from multiple communication channels be it email or social media platforms. Get complete visibility and background of every interaction from one unified dashboard of our healthcare help desk software. Such a centralized way prevents requests from going unnoticed! Also, ensure which queries should be answered first by ticket prioritization and categorization.
Private Notes
These notes help in solving patient queries that demand communication with other healthcare workers including, specialists, lab professionals etc., to get required information. Add a message to a query ticket and tag internal members. They, on the other hand, will get an email/help desk notification.
Parent-Child Ticketing
How many times did a ticket require multiple staff members to work together? Well, now you can split tickets into smaller sub-tickets. Staff members can collaborate and work parallely on each sub-ticket. Reduce the overall resolution time for complex tickets, and maximize efficiency with a medical help desk.
Contact Management
The healthcare help desk software enables you to store patient information to get deeper understanding. Either manually add patient data or import an existing CSV file in a go! Have easy access to patient information, and their care journey in your hospital management system. Understand their unique requirements and challenges, and thus, provide a more personalized experience!
Aftercare Planning Made Smoother
Follow-ups & Reminders
To help patients recover smoothly, and decrease hospital readmission, healthcare providers need to take regular follow-ups. In taking follow-ups manually, you’ll likely forget to remind patients. With DeskXpand’s hospital ticketing system, set reminders about upcoming appointments, appointment confirmations, etc. Additionally, via desktop notifications, you will also receive an alert when a follow-up is due.
Use To-dos
Healthcare professionals need checklists to perform daily actions, record task completion, and track clinical performance. For the same, use the help desk to create and maintain a to-do list within each patient query. For instance, staff members can jot down actions like ‘prepare a list of reports to undertake’, ‘check with a specialist’, etc. It helps in achieving positive outcomes!
Patient Feedback
If improving the quality of care is your goal, then patient feedback is not something you would like to ignore! And that’s why we have prioritized on providing you with survey forms! Edit the form as per your unique needs, and share it with your patients via email. Gather their opinions on customer service experience, staff and doctor interactions, and over all healthcare facilities.
Try it to know it better!
Use the DeskXpand for a week to see it in full action! No credit card required to avail your trail!
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Automated Routine Work
Workflow Automation
In a typical traditional approach, each time an admin gets a query ticket, they manually assign it to the right person. The process is not only prone to errors but also creates delays in resolution – something that annoys your patients. DeskXpand hospital management software provides a super-efficient way to streamline ticket workflow! Set automation rules to ensure that every incoming query is assigned to the concerned person. Additionally, also send notification triggers to keep everyone posted on the status of a ticket!
Canned Responses
Frustrated answering the same questions again and again? Create a predefined set of replies to send out in just a few taps! Firstly, they help you be more responsive to incoming patient queries. The faster you reply, the more satisfied your patients are. Secondly, canned responses eliminate repetitive actions, and thus, help your team members stay more productive.
Ticket Templates
Ticket templates are a savior! You can create reusable templates with predefined form fields like subject description, ticket type, priority. For example, you created a ticket template for insurance claims. When an insurance related query occurs, your team members can apply this template and create a ticket form. This way, the entire process of ticket creation becomes faster and efficient.
DeskXpand Self-Service
Self-service creates a win-win situation for both patients and internal team members. Patients do not have to go hither and thither to get required information. They can use the self-service portal instead. With an internal knowledge base, healthcare professionals can look for information anytime. This greatly enhances their ability to provide prompt answers to patient queries.
Create Ticket Scenarios
Creating ticket scenarios is kind of a mechanized way to perform repetitive actions in a snap! Say for instance, your hospital management system gets frequent queries asking for lab reports. There are a series of actions you need to complete to move the query from one level to the next. Instead, create a scenario called ‘lab report’. So, every time there’s a ticket about a report, it gets tagged and assigned without manual intervention.
Streamline Internal Communication
Task Management
Task management is an important part of helpcare that helps in delivering the best possible care. However, manually handling tasks by using spreadsheets can be cumbersome. Not to forget the lack of collaboration and visibility challenges that come with it. Hospital help desk helps you create tasks easily. Further, break them into manageable subtasks as well as set priority. Gain visibility of each task to track progress. Team members, on the other hand, can log their work plus collaborate with others.
With DeskXpand, You’re Safe
GDPR Compliance
We understand the need to keep your data secure. Our security practices adhere to GDPR (an EU-wide privacy and data protection law). So, any data that DeskXPand collects is consent driven and works on opt-in opt-out mechanisms.
ISO Certified
DeskXpand is a healthcare help desk software from an ISO 27001 certified company – Biztech Consulting and Solutions. By complaining to international standards, we are committed to protecting your data from loss or unauthorized access.
Private Instance
DeskXpand is a ready to use help desk software that can be customized to match your brand identity. As per your unique requirements, it gives you the ability to modify the look of the help desk without compromising on speed or agility.
Healthcare Help Desk Software is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
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Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
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Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
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Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
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HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
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Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
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IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
Talk With Your Support Genie!
Excellent healthcare support and service is just a click away. Share your requirements with us, and we’d love to show you a demo tailored to your needs!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
