The role of admin teams in educational institutes is crucial. There are multiple tasks to be taken care of, including but not limited to enrolling students, onboarding them, managing classes, managing infrastructure, facilities, and so on.
Usually, during the beginning of a new session of a school or college, some administrative teams tend to have an overload of work. Handling day-to-day query is the tiring task of all. DeskXpand can help simplify your support-related tasks promptly.
DeskXpand help desk for education can save the team’s time by eliminating repetitive work. Our powerful ticketing features help you scan through every single task at hand, categorize it and keep it updated.
The help desk for education helps the teaching staff to accomplish their tasks efficiently. DeskXpand portal makes it easier for teachers to respond to their students’ queries or concerns and update them with new announcements.
They can also easily keep a record of each query. Teachers can update all the queries through the portal and let the students know through automatic notifications.
All the updates and reports can be auto-generated in a hassle-free manner.
In the age of social media, student groups are now more active than ever. Through DeskXpand students can be completely informed about all the courses they are taking, timetable, grades, progress, performance, tests, and so on.
Students can view their test results and solve queries on their own. They can use the self-service knowledge base to do this. If the self-service doesn’t offer them the right solution, they can simply generate queries in form of tickets.
Students can actively engage via forums and have constructive discussions around different topics of interest.
For an educational organization, be it school or college, an IT team is the backbone of the technical infrastructure. Everything from Wi-fi to computers, printers, and so on is handled and looked over by them.
They constantly work to ensure the smooth functioning and maintenance of the IT infrastructure. When students or staff have a problem with technical equipment, it is the IT team’s responsibility to help.
DeskXpand help desk for education helps IT teams report incidents from staff via emails. They can practice issue prioritization and maintain a well-organized workflow to resolve issues through the portal.
A lot of times it happens that teachers end up answering repetitive questions or the administration ends up answering repetitive queries. Some of this information can be written and presented in the form of a knowledge base.
With DeskXpand, they can easily create a Help desk software for schools and students. Students can access this self-service portal at any hour, whenever they need.
Their doubts can be resolved right when they arrive. This helps the teachers reduce the number of inquiries and repetition.
On the software level, DeskXpand help desk for education has specific features that allow administrators to control access privileges for every user. We have a dedicated team in place to uphold high standards of security.
Our security practices are maintained and the robustness is regularly accessed. DeskXpand does not share or sell customer data to any third parties for any purpose and treats customer privacy with the highest priority.
We care about securing your crown jewels (data) and do our best to address your customers’ data trust concerns.
Educational institutes are one of the businesses that require support for both sets of people i.e. internal and external. DeskXpand help desk for education is the perfect choice to serve the queries of both internal teams and external customers. It can help you set dedicated teams to help prospective students who may have questions about a course or their application status. It helps you streamline your support process related to administrative and non-administrative tasks. It helps you manage your IT infrastructure queries needed for everyday classes. It can help administrative teams at the start of the year as that is the time when they’re usually busy. It saves all the manual paperwork and helps you automate your processes saving you a lot of time and support expenses.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!
Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.