The Perks of Help desk Software for Schools

Not having streamlined support processes in place can be time-intensive. Your staff members have to follow repetitive procedures which drain them. Here’s how DeskXpand help desk for education helps you smoothly do your job!

The Perks of Help desk Software for Schools
  • Interact Across Channels

    Students & parents want to interact via multiple support channels. Get various channels; be it email or social media platforms, under one roof. Gain better visibility & context.

    Reply to Queries 20% Faster

    Eliminate challenges in managing queries to deliver quick replies. Prioritize, collaborate and respond to queries. No query slips your notice even when your institute sees a surge in queries.

  • Organize All Documentation

    Be proactive in providing answers by making information easily accessible for staff members. Build an intuitive and structured knowledge base for internal and external purposes.

    Enhanced Student Satisfaction

    Automate repetitive tasks like assigning tickets, query filtering, etc. That way, provide timely help to engage with students on the spot for enrollment.

  • Quality & Security, Uncompromised

    We work with a quality-driven approach and a firm focus on all security practices. Industry-standard certifications keep us accountable to the stated promise!

Many Channels, Connected Support Experience

Live Chat

Set up a live chat on your website. As students or parents browse your website, they’ll likely have many questions. Give answers to them at that very moment. Such instant gratification is what truly delivers delightful experiences! Plus, you can always make the chat availability status clear. This helps your audience know if the response will be instant or at a later time.

Social Media

Finding yourself in a tricky spot of wanting a social media presence but being overwhelmed by having to respond to hundreds of query messages? Now, convert queries from platforms, including Facebook, Instagram, and WhatsApp, into support tickets! Respond to and solve complaints from within the helpdesk!

Omnichannel

Bring multiple channels under one unified interface. It will truly reduce the load off your staff members’ shoulders! They’ll have essential student information and past interactions visible in a single place. That makes it extremely easy for them to provide quick and personalized responses with the help of a help desk for schools.

A Well-Structured Help desk to Handle Queries

One Page Ticketing

Gone are the days when you had to switch from one screen to another to respond to support queries. DeskXpand’s one-page ticketing system smoothens the entire workflow. What do we mean by that? Handle everything from ticket assigning to replies using the ticketing system for schools! Ticket management was never this easy!

SLA

Set service level agreements; a time-based target or deadline for your staff members. Help them prioritize what incoming queries should be answered first. Send notifications to ensure they do not miss a deadline. Ultimately, get a step closer to providing timely help to students!

Satisfaction Survey

Evaluate the overall customer support experience by collecting feedback. With a help desk software for schools, create satisfaction survey forms and send them to your audience after query resolution. This will help you know if students are getting the information they need. With detailed survey reports, gain insights into how you can improve.

See DeskXpand in Action for Your Organization

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How it workks

Make the Most of Self-service with Help desk for Education

Self-Service Portal

Build a self-service portal that students and parents can access at any hour. In case of any questions, they can refer to knowledge base articles. And still, if they require to raise a query, they can do so from the portal.

Internal Knowledge Base

Give educators and staff members of your institute access to knowledge base articles. They can self-help to get information about curriculum, certifications, institute policy & news, etc. With standard documentation in place, they will not have to spend hours looking for relevant information or asking others. This reduces the overall response time and enhances student satisfaction!

Operate Support Operations Efficiently

Dashboard

The dashboard gives at-a-glance visibility of crucial metrics of the entire help desk in real time. Admin or supervisors can track support performance and identify bottlenecks to make data-driven decisions. Your staff members get insights into how their day looks and what queries demand their immediate attention.

Automation

Do you spend a lot of time manually assigning queries about admissions, the application process, scholarships, etc., to staff members? With automation functionalities, streamline your ticketing workflow, and reduce manual efforts. It all begins by setting automation rules which run on every incoming ticket. You can categorize & prioritize tickets and route them to the concerned team member. They, on the other hand, will be kept updated via notifications!

Ticket Scenarios

Actions performed to move a ticket to the next level are often repetitive. For instance, manually assign admission-related queries to a particular staff member. Alternatively, create a scenario called ‘admission procedure.’ Every time a query is raised, just execute the scenario! It gets tagged and assigned without any manual effort. That way, stay efficient, and respond in less time!

We Prioritize Quality & Security

GDPR Compliance

It is vital to keep sensitive data protected. We comply with norms like GDPR (an EU-wide privacy and data protection law) to mitigate risks. It means that any data that DeskXpand’s help desk for education collects is consent driven.

ISO Certified

DeskXpand is a help desk software for education from an ISO 27001 certified company – Biztech Consulting and Solutions. We strive to protect your data from loss or unauthorized access by adhering to international standards.

Private Instance

Each business has its own unique brand identity. With DeskXpand, you get a private instance as per your needs. Customize the help desk software to match your branding. Deliver a more consistent experience to your customers.

Talk With Your Support Genie!

Fine-tune student experiences with DeskXpand help desk software for schools. Share your requirements with us, and we’d love to show you a demo tailored to your needs!

#happyclient

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

-Tristen

Xander LLC, united-states

Testimonials

Tristen

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

Noah

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Leo

Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.