Angeline Somers
Conquest Care and Support Agency Ltd,
Go for CSAT, Returns Come to Your Business
Streamline your feedback processes with the help of customer satisfaction surveys and build long-term customer relationships that propel business growth. Pay close attention to your CSAT metrics and turn your customers into loyal brand advocates.
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Create CSAT Surveys
The customer satisfaction survey is the built-in functionality of DeskXpand that can measure the efficiency of every support ticket or interaction between your client satisfaction and brands. You can create custom surveys and curate multiple questions related to your services and the customer experience. You can also customize the questions and attach point scale rating options (1-10).
DeskXpand enables you to generate the survey at the end of customer support interaction. You can also generate it after each response with your agents. You can ask questions related to your product, services, customer experience, interaction with the agent, or the overall service. These answers will help you gain better insights into client satisfaction.
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Attach and Automate it With a Click!
DeskXpand allows you to attach the customer satisfaction survey forms with your customer’s emails, messages, notifications, and other modes of communication just with a click. You can also automate the survey process by adding it to your SLA rules. For example, once a ticket status is closed/completed and the customer query is resolved, the form would automatically reach the customer, thanking them for their time and asking for their feedback regarding their experience. Besides this, your agents can also choose from multiple forms and send whichever they find necessary.
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Measure Your CSAT on Your Dashboard
Measure your CSAT surveys based on various parameters depending on what area you want your service to be analyzed better. DeskXpand provides you with a customizable dashboard that lets you customize your reports based on parameters like charts, labels, and filters. You can also create multiple dashboards with relevant information for various departments and share them accordingly. Besides, a consolidated dashboard gives your support executives full visibility on how they’re performing and what actions they need to take at the time of customer dissatisfaction.
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More Insights And Detailed Reporting
You can use the customer satisfaction report to analyze your agents’ relative performance. You can generate reports based on surveys, ratings, responses, and so on. You can add multiple filtering parameters based on time, agent, group, etc. This can, in turn, help you assess your support services and provide better guidelines to train your executives in the future based on past results. You can get detailed reporting about:
- The most searched/common queries
- Customer expectation
- ROI of customer service
- Target customers
- Potential churn risks
- Team performance
Customer Satisfaction Survey is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
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Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
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Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
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Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
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HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
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Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
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IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
Discover on Your Own
Ask simple questions to your customers and drive significant improvements, and understand the performance of your customer support organization. Choose the right helpdesk partners for your business and deliver a unified experience across all support channels. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see for yourself why DeskXpand is the industry’s top choice.
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
