- Agent Users up to 3 users
- Product Updates No
- Free Support 1 month
- SUPPORT CHANNELS
- Email ticketing
- Portal
- Website/ticket forms
- TICKETING
- Reply to tickets
- Set status
- Set priority
- Mark tickets as spam
- Delete tickets
- View requester info
- Filter tickets
- Perform bulk actions
- Filtered search
- Multifile attachments
- Sort ticket conversations
- Add Private Note
- Add Public Note
- Ticket Template
- Add a to - do
- Add reminder to you to - do list
- Set Custom Statuses
- AUTOMATION
- Load - Balanced Ticket Assignment
- HELPDESK MANAGEMENT
- Business hours
- Multiple Business hours
- Custom ticket fields
- Dependent fields
- Dynamic ticket form
- Multiple Product
- AGENT MANAGEMENT
- Agent groups
- Agent roles
- Custom agent roles
- Agent scope
- Agent signature
- CUSTOMER MANAGEMENT
- Create Contacts
- Create Companies
- Contact and company fields
- Custom contacts and company fields
- Dynamic Form
- Customer Timeline
- KNOWLEDGE BASE
- Creating a category
- Creating a folder
- List of All Category
- Creating an article
- List of All Articles
- List of All Drafts
- List of My Drafts
- List of all the Published Articles
- Article Bulk Action
- Article Filtering
- Multi - product content management
- Approval Workflow
- Article Versioning
- Article Template
- CUSTOMIZATION
- Public portal customization
- CSS customization
- Complete portal customization
- Custom Domain Mapping
- ANALYTICS AND REPORTING
- Helpdesk in-depth
- Data Export
- Default Dashboard
- SECURITY
- Custom email servers
- CUSTOMER SERVICE
- Knowledge base
- 24x7 email support
- Submit a Ticket
- Buy
