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DX Pro

Your All-in-one Customer Service Software

$14/month

per user billed annually

or $19/user billed monthly

Start free trial

Serve Your CustomerBetter than ever.

Looking for more users?

Contact Sales

Features

  • Unlimited Portals with custom domains
  • Live Chat and Help Widget
  • Task/Activity Management
  • Multiple Business Hours
  • Custom Fields & Templates
  • Canned Responses
  • Multiple SLAs
  • Unlimited customers
  • Scenario Automations
  • Automations & Triggers
  • CSAT Surveys
  • Social Integrations
  • Shopify Integration
  • Audit Logs (Beta)

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DX Pro Suitable for Big Teams DX Enterprise Suitable for Enterprises

Pricing

Price / month (Billed Annually) 14 USD / agent
Contact Sales
Price / month (Billed Monthly) 19 USD / agent

Support Channels

Emails check-sign check-sign
Portals check-sign check-sign
Contact Form check-sign check-sign

Integrations

Shopify check-sign check-sign
Live Chat check-sign check-sign
Facebook check-sign check-sign
Instagram check-sign check-sign
WhatsApp check-sign check-sign
API - check-sign

Helpdesk Features

Multiple Inboxes check-sign check-sign
Reply Address Customization check-sign check-sign
Automated Assignment check-sign check-sign
Private Notes check-sign check-sign
Ticket Templates check-sign check-sign
Canned responses check-sign check-sign
CSAT Survey check-sign check-sign
Tags check-sign check-sign
Media Attachements check-sign check-sign
Custom Agent Signature check-sign check-sign
Collaborators check-sign check-sign
Ticket Priorities check-sign check-sign
Ticket Merging check-sign check-sign
Ticket Filtering check-sign check-sign
Child Tickets check-sign check-sign
Ticket Bulk Operations check-sign check-sign
To-do List check-sign check-sign
Custom SLAs check-sign check-sign
Custom Business Hours check-sign check-sign

Task Management

Custom Task Fields check-sign check-sign
Task Timesheets (worklogs) check-sign check-sign
Sub Tasks check-sign check-sign
Private Notes check-sign check-sign
Public Comments check-sign check-sign
Task History check-sign check-sign
Link to Tickets check-sign check-sign
Task Filters check-sign check-sign

Automations

Automated Ticket Workflows check-sign check-sign
Time Triggers check-sign check-sign
Scenarios Automation check-sign check-sign

Management

Agent Roles check-sign check-sign
Agent Groups check-sign check-sign
Contacts check-sign check-sign
Acccounts check-sign check-sign

Customizations

Custom Domains - check-sign
Custom Reply to Email check-sign check-sign
Customizable Helpcenter check-sign check-sign
Custom Chat Widget check-sign check-sign
Custom Email Templates check-sign check-sign
Custom Ticket Fields check-sign check-sign
White label - check-sign

Helpdesk Reports

New Tickets check-sign check-sign
Open Tickets check-sign check-sign
Solved and Closed check-sign check-sign
Ticket Sources check-sign check-sign
CSAT Reports check-sign check-sign
First Response time check-sign check-sign
Avg Response Time check-sign check-sign
Resolution Time check-sign check-sign
Chats Summary check-sign check-sign
Ticket Volume Trends check-sign check-sign

Security

256-bit SSL secure connection check-sign check-sign
Audit Log - check-sign
Security Assistance check-sign check-sign
Email History check-sign check-sign

Product Support

Product KnowledgeBase check-sign check-sign
Chat Support check-sign check-sign
Email Support check-sign check-sign
Call Support check-sign check-sign
Product Training - check-sign
Technical Support - check-sign
Yearly Purchase Orders & Invoicing - check-sign
Dedicated Account Manager - check-sign
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#happyclient

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

-Tristen

Xander LLC, united-states

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