Transform ways to support your customers
  • Drive your customer satisfaction through technology advancements and increase user's productivity by 25 to 30%.
  • Schedule your free demo with us, we help businesses choose best plan for them, easy & personalized on-boarding with remote trainings.
Deskxpand

Serve Your CustomerBetter than ever.

Looking for more users?

Contact Sales

DX Lite

$9.99/user/month

Features

  • Unlimited Emails
  • Feedback Forms
  • Knowledge Base and a Portal
  • Unified Ticketing
  • Ticket Templates
  • Users & Groups
  • Roles & Permissions
  • Single Business Hours
  • Notifications
  • Dashboard

DX Pro

$19.99 $24.99/user/month

Everything in DX Lite and...

  • Unlimited Portals with custom domains
  • Live Chat and Help Widget
  • Task/Activity Management
  • Multiple Business Hours
  • Custom Fields & Templates
  • Canned Responses
  • Multiple SLAs
  • Automations & Triggers
  • Scenario Automations
  • CSAT Surveys
  • Social Integrations
  • Shopify Integration
  • Audit Logs (Beta)

Are you a startup, Nonprofit organizations or growing businesses? We can help you gorw!

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Higher Quality. Better Features. Affordable Pricing

Features

  • Agent Count
  • SUPPORT CHANNELS
  • Email ticketing
  • Portal
  • Website/ticket forms
  • TICKETING
  • Reply to tickets
  • Forward ticket
  • Set status
  • Set priority
  • Mark tickets as spam
  • Delete tickets
  • View requester info
  • Filter tickets
  • Perform bulk actions
  • Filtered search
  • Multifile attachments
  • Sort ticket conversations
  • Tags
  • Undo Send
  • Set Custom Statuses
  • Canned Responses & Templates
  • Ticket Template
  • Canned Responses
  • Notes & To-dos & Reminders
  • Add Private Note
  • Add Public Note
  • Add a to - do
  • Add reminder to you to - do list
  • Advanced Ticketing
  • Merge tickets
  • Ticket Activity History
  • Parent Child Ticketing
  • Load Balanced Ticket Assignment
  • Load - Balanced Ticket Assignment
  • Automating Ticket Creation
  • Automation that runs on ticket creation
  • TASK MANAGEMENT
  • Add Task
  • Custom Task Field
  • Set Task Type
  • Set Status
  • Set Priority
  • Task Start and End Time
  • Add Sub Task
  • Custom Sub Task
  • Add Worklog
  • Add Comment
  • Check Task History
  • Helpdesk Customization
  • Business hours
  • Multiple Business hours
  • Custom ticket fields
  • Dependent fields
  • Dynamic ticket form
  • Multiple Product
  • Audit Log
  • SLA
  • SLA Policy - Standard
  • SLA Reminder
  • SLA Violation Escalation Email.
  • AGENT MANAGEMENT
  • Agent groups
  • Agent roles - Default
  • Custom agent roles
  • Agent scope
  • Agent signature
  • Custom Agent Groups
  • Contact & Company Management
  • Create Contacts
  • Create Companies
  • Contact and company fields
  • Custom contacts and company fields
  • Dynamic Form
  • Customer Timeline
  • Customer Satisfaction - Standard
  • Knowledgebase CMS
  • Creating a category
  • Creating a folder
  • List of All Category
  • Creating an article
  • List of All Articles
  • List of All Drafts
  • List of My Drafts
  • List of all the Published Articles
  • Article Bulk Action
  • Article Filtering
  • Multi - product content management
  • Approval Workflow
  • Article Versioning
  • Article Template
  • Knowledge Base Analytics
  • KnowledgeBase Customization
  • Public portal customization
  • CSS customization
  • Complete portal customization
  • Custom Domain Mapping
  • Ticket Reports
  • Helpdesk in-depth
  • Default Dashboard
  • Satisfaction Survey Report
  • Team Dashboard
  • Data Export
  • Data Export
  • Custom email Servers
  • Custom email servers
  • Help Widget
  • Contact Form
  • Ticket Form
  • Knowledge Base
  • Appearance Customization
  • Live Chats
  • Live Chat
  • Shopify Integrations
  • Connect multiple shopify store
  • Check order history from DeskXpand

DX Lite

Free

  • For 03 agents

DX Pro

$7 $14/ agent / monthBilled Annually

  • Unlimited

DX Lite

Free

  • Agent Count Free for 03 users
  • SUPPORT CHANNELS
  • Email ticketing
  • Portal
  • Website/ticket forms
  • TICKETING
  • Reply to tickets
  • Forward ticket
  • Set status
  • Set priority
  • Mark tickets as spam
  • Delete tickets
  • View requester info
  • Filter tickets
  • Perform bulk actions
  • Filtered search
  • Multifile attachments
  • Sort ticket conversations
  • Tags
  • Undo Send
  • Set Custom Statuses
  • Canned Responses & Templates
  • Ticket Template
  • Canned Responses
  • NOTES & TO-DOS & REMINDERS
  • Add Private Note
  • Add Public Note
  • Add a to - do
  • Add reminder to you to - do list
  • ADVANCED TICKETING
  • Merge tickets
  • Ticket Activity History
  • Parent Child Ticketing
  • LOAD BALANCED TICKET ASSIGNMENT
  • Load - Balanced Ticket Assignment
  • AUTOMATING TICKET CREATION
  • Automation that runs on ticket creation
  • TASK MANAGEMENT
  • Add Task
  • Custom Task Field
  • Custom Task Field
  • Set Status
  • Set Priority
  • Task Start and End Time
  • Add Sub Task
  • Custom Sub Task
  • Add Worklog
  • Add Comment
  • Check Task History
  • HELPDESK CUSTOMIZATION
  • Business hours
  • Multiple Business hours
  • Custom ticket fields
  • Dependent fields
  • Dynamic ticket form
  • Multiple Product
  • Audit Log
  • SLA
  • SLA Policy - Standard
  • SLA Reminder
  • SLA Violation Escalation Email.
  • AGENT MANAGEMENT
  • Agent groups
  • Agent roles - Default
  • Custom agent roles
  • Agent scope
  • Agent signature
  • Custom Agent Groups
  • CONTACT & COMPANY MANAGEMENT
  • Create Contacts
  • Create Companies
  • Contact and company fields
  • Custom contacts and company fields
  • Dynamic Form
  • Customer Timeline
  • Customer Satisfaction - Standard
  • KNOWLEDGE BASE
  • Creating a category
  • Creating a folder
  • List of All Category
  • Creating an article
  • List of All Articles
  • List of All Drafts
  • List of My Drafts
  • List of all the Published Articles
  • Article Bulk Action
  • Article Filtering
  • Multi - product content management
  • Approval Workflow
  • Article Versioning
  • Article Template
  • Knowledge Base Analytics
  • KNOWLEDGEBASE CUSTOMIZATION
  • Public portal customization
  • CSS customization
  • Complete portal customization
  • Custom Domain Mapping
  • TICKET REPORTS
  • Helpdesk in-depth
  • Default Dashboard
  • Satisfaction Survey Report
  • Team Dashboard
  • DATA EXPORT
  • Data Export
  • CUSTOM EMAIL SERVERS
  • Custom email servers
  • HELP WIDGET
  • Contact Form
  • Ticket Form
  • Knowledge Base
  • Appearance Customization
  • LIVE CHATS
  • Live Chat
  • SHOPIFY INTEGRATIONS
  • SHOPIFY INTEGRATIONS
  • Check order history from DeskXpand

DX Pro

$7 $14/ agent / monthBilled Annually

  • Agent Count Unlimited
  • SUPPORT CHANNELS
  • Email ticketing
  • Portal
  • Website/ticket forms
  • TICKETING
  • Reply to tickets
  • Forward ticket
  • Set status
  • Set priority
  • Mark tickets as spam
  • Delete tickets
  • View requester info
  • Filter tickets
  • Perform bulk actions
  • Filtered search
  • Multifile attachments
  • Sort ticket conversations
  • Tags
  • Undo Send
  • Set Custom Statuses
  • Canned Responses & Templates
  • Ticket Template
  • Canned Responses
  • NOTES & TO-DOS & REMINDERS
  • Add Private Note
  • Add Public Note
  • Add a to - do
  • Add reminder to you to - do list
  • ADVANCED TICKETING
  • Merge tickets
  • Ticket Activity History
  • Parent Child Ticketing
  • LOAD BALANCED TICKET ASSIGNMENT
  • Load - Balanced Ticket Assignment
  • AUTOMATING TICKET CREATION
  • Automation that runs on ticket creation
  • TASK MANAGEMENT
  • Add Task
  • Custom Task Field
  • Custom Task Field
  • Set Status
  • Set Priority
  • Task Start and End Time
  • Add Sub Task
  • Custom Sub Task
  • Add Worklog
  • Add Comment
  • Check Task History
  • HELPDESK CUSTOMIZATION
  • Business hours
  • Multiple Business hours
  • Custom ticket fields
  • Dependent fields
  • Dynamic ticket form
  • Multiple Product
  • Audit Log
  • SLA
  • SLA Policy - Standard
  • SLA Reminder
  • SLA Violation Escalation Email.
  • AGENT MANAGEMENT
  • Agent groups
  • Agent roles - Default
  • Custom agent roles
  • Agent scope
  • Agent signature
  • Custom Agent Groups
  • CONTACT & COMPANY MANAGEMENT
  • Create Contacts
  • Create Companies
  • Contact and company fields
  • Custom contacts and company fields
  • Dynamic Form
  • Customer Timeline
  • Customer Satisfaction - Standard
  • KNOWLEDGE BASE
  • Creating a category
  • Creating a folder
  • List of All Category
  • Creating an article
  • List of All Articles
  • List of All Drafts
  • List of My Drafts
  • List of all the Published Articles
  • Article Bulk Action
  • Article Filtering
  • Multi - product content management
  • Approval Workflow
  • Article Versioning
  • Article Template
  • Knowledge Base Analytics
  • KNOWLEDGEBASE CUSTOMIZATION
  • Public portal customization
  • CSS customization
  • Complete portal customization
  • Custom Domain Mapping
  • TICKET REPORTS
  • Helpdesk in-depth
  • Default Dashboard
  • Satisfaction Survey Report
  • Team Dashboard
  • DATA EXPORT
  • Data Export
  • CUSTOM EMAIL SERVERS
  • Custom email servers
  • HELP WIDGET
  • Contact Form
  • Ticket Form
  • Knowledge Base
  • Appearance Customization
  • LIVE CHATS
  • Live Chat
  • SHOPIFY INTEGRATIONS
  • SHOPIFY INTEGRATIONS
  • Check order history from DeskXpand
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Your Support Genie!

Elevating your customer support experience starts with DeskXpand.

#happyclient

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

-Tristen

Xander LLC, united-states

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