Helpdesk Automation: The Next Big Thing in Ticket Management
Lessen laborious manual tasks, streamline your ticketing flow, and save time with helpdesk automation functionalities. Create your own set of rules and run automation on every incoming ticket by predefining the parameters. You can automate processes like ticket registration, categorization, routing, alerts and notifications, and so on. DeskXpand helpdesk automation functionalities will do away with all your redundant tasks. This, in turn, helps you save time and support costs.
Request a DemoApply Automation to Magnify Efficiency
Our helpdesk automation functionalities help you improve efficiency by automating repetitive tasks so that the support agents can focus on resolving complex customer issues. This saves the overall time, effort, and support costs.
Accurate Ticket Routing
Route the incoming tickets to the right team or the support agent with the most relevant skillset. DeskXpand's helpdesk automation comes with auto-assign capabilities that drive your tickets to the right support executive.
Set Ticket Properties
DeskXpand helpdesk automation lets you set multiple ticket properties to your new tickets once they are registered. These labels can include properties like status, priority, type, etc.
Trigger Email Notifications
Automate notifications for support agents whenever new tasks have been added or when they've crossed a deadline. You can also standardize alerts and notifications for your customers for various instances.
Deleting Tickets/Marking Them as Spam
With the helpdesk automation functionalities, you can automate the inbox cleaning process. You can delete or send the tickets to spam with "closed" or "completed" status.
Set Priority Based on Words/Phrases
In order to set priorities automatically, you need a mechanism to identify the important tickets. You can do this by using trigger words/phrases like "urgent," "unhappy," "extremely dissatisfied," etc.
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Ensure that your customers receive priority resolution through helpdesk automation functionalities. Making changes to small redundant tasks will multiply into bigger results and efficiency. Sign up for a personalized demo and find out today!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
