Apply Automation to Magnify Efficiency

Our helpdesk automation functionalities help you improve efficiency by automating repetitive tasks so that the support agents can focus on resolving complex customer issues. This saves the overall time, effort, and support costs.

Accurate Ticket Routing

Route the incoming tickets to the right team or the support agent with the most relevant skillset. DeskXpand's helpdesk automation comes with auto-assign capabilities that drive your tickets to the right support executive.

Set Ticket Properties

DeskXpand helpdesk automation lets you set multiple ticket properties to your new tickets once they are registered. These labels can include properties like status, priority, type, etc.

Trigger Email Notifications

Automate notifications for support agents whenever new tasks have been added or when they've crossed a deadline. You can also standardize alerts and notifications for your customers for various instances.

Deleting Tickets/Marking Them as Spam

With the helpdesk automation functionalities, you can automate the inbox cleaning process. You can delete or send the tickets to spam with "closed" or "completed" status.

Set Priority Based on Words/Phrases

In order to set priorities automatically, you need a mechanism to identify the important tickets. You can do this by using trigger words/phrases like "urgent," "unhappy," "extremely dissatisfied," etc.

Apply Automation to Magnify Efficiency
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Ensure that your customers receive priority resolution through helpdesk automation functionalities. Making changes to small redundant tasks will multiply into bigger results and efficiency. Sign up for a personalized demo and find out today!

#happyclient

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

-Tristen

Xander LLC, united-states

Testimonials

Tristen

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

Noah

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Leo

Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.

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