Our helpdesk automation functionalities help you improve efficiency by automating repetitive tasks so that the support agents can focus on resolving complex customer issues. This saves the overall time, effort, and support costs.
Route the incoming tickets to the right team or the support agent with the most relevant skillset. DeskXpand's helpdesk automation comes with auto-assign capabilities that drive your tickets to the right support executive.
DeskXpand helpdesk automation lets you set multiple ticket properties to your new tickets once they are registered. These labels can include properties like status, priority, type, etc.
Automate notifications for support agents whenever new tasks have been added or when they've crossed a deadline. You can also standardize alerts and notifications for your customers for various instances.
With the helpdesk automation functionalities, you can automate the inbox cleaning process. You can delete or send the tickets to spam with "closed" or "completed" status.
In order to set priorities automatically, you need a mechanism to identify the important tickets. You can do this by using trigger words/phrases like "urgent," "unhappy," "extremely dissatisfied," etc.
Ensure that your customers receive priority resolution through helpdesk automation functionalities. Making changes to small redundant tasks will multiply into bigger results and efficiency. Start with choosing the right automated help desk software for your business. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see why DeskXpand is the industry's top choice.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!