Integrate Knowledge Base and Web-based FAQs

Empower your customers with the knowledge base, web-based FAQs on the website so that they can find answers to their doubts right there.

Optimal Customer Self-Service Helpdesk Attributes

The biggest benefit of a knowledge base software is that it indirectly results in efficient, low-cost, and instant customer support.

A Complete Self Service Solution Center

Hold your customer's hands and meet them at every stage of their problem with effective solutions through the DeskXpand customer self-service helpdesk.

Add Content in Different Forms

Improve customer experiences through text-based attributes like knowledge base, FAQs, video tutorials, etc.

Collaborative Approvals on Articles

Let your support executives collaborate on creating knowledge base articles. DeskXpand also allows you to build a collaborative workflow (or cycle) for approval and feedback

Article Staging With Drafts

DeskXpand allows you to create a work in progress version of an article and stage it with drafts to publish later. You can manage the roles and permission for creating these articles too.

Brand Your Helpdesk

Maintain your brand recognition and customer loyalty by designing your customer self-service helpdesk to have it resemble your brand.

Optimal Customer Self-Service Helpdesk Attributes

Customer Self Service via Self-service Helpdesk

A complete knowledge base software enables your customers to resolve their concerns with a click. When customers can help themselves, things get better for everyone. They're happier because they can get instant solutions to their problems. The support team is happier as they receive only a few "how-to" tickets. This also means that your agents have more time to help the customers that really need it.

Multiple Knowledge Base Portals

With DeskXpand, you can manage portals for multiple brands or products seamlessly. You can create different ecosystems for different products of the same brand, declutter the queries and bifurcate them product-wise.

Searchable Content Across the Knowledge Base

Make advanced search options available to your users - it's the easiest way for customers to get help. Our customer self-service helpdesk has a big, helpful search bar right at the top of the page to ensure that customers don't miss it!

Categorized Articles

While setting up your knowledge base software, you can bifurcate your articles into multiple categories. This can be based on your products, services, types of customers, and other such parameters.

Role-Based Access

Roles enable you to assign permissions for your support executives to access the self-service desks.

Customer Self Service via Self-service Helpdesk

Customer Self Service via Web Help Widget

Take your knowledge base information out of the help center for better enablement to customers. Connect your website with a chat widget that automatically fetches relevant answers to the question asked by the customers.

Easy Chat Widget Setup

Set up your chat widget within minutes by connecting it with your knowledge base. You can also add a feedback form within the widget. Customers can get in touch with you simply by filling out this form whenever they need it.

Access It From Anywhere

Users can access the knowledge base software from anywhere and at any time. DeskXpand knowledge base software helps you cater to your customers 24*7 365 days and serve answers round the clock.

Chat With Agents

Let your customer start a chat right then and there from within the web help widget. Your customers can also request a reply from an executive by simply submitting a form asking for their contact and query details.

Customer Self Service via Web Help Widget

Improve Self-Service On Your Own

DeskXpand self-service desk helps you create incomparable customer experiences and helps improve your visibility and online presence.

Article Relevancy

Make the articles of your knowledge base only available to people who need them. For example, your network team may not need to access the articles that cater to your content team.

Article Insights

Gather and analyze data and use these insights to optimize your knowledge base software. Evaluate your self-service strategies using these insights to create better customer experiences.

Collaborative Content Management

Let your executives collaborate on creating content for the customers. A knowledge base created by the collective experience of all the team members ensures accuracy and leaves no room for technical errors.

Improve Self-Service On Your Own

Customer Self-Service Helpdesk Experts

Choose the right customer self-service helpdesk for your business. Deliver unified experience with the help of DeskXpand. We are ISO27001 certified self-service desk experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see for yourself why DeskXpand is the industry's top choice.

Case Study

DeskXpand-portfolio

Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk.

John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.

DeskXpand-portfolio

How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

DeskXpand-portfolio

Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

DeskXpand-portfolio

How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

Testimonials

Testimonial

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Noah

Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.

Leo