Empower your customers with the knowledge base, web-based FAQs on the website so that they can find answers to their doubts right there.
The biggest benefit of a knowledge base software is that it indirectly results in efficient, low-cost, and instant customer support.
Hold your customer's hands and meet them at every stage of their problem with effective solutions through the DeskXpand customer self-service helpdesk.
Improve customer experiences through text-based attributes like knowledge base, FAQs, video tutorials, etc.
Let your support executives collaborate on creating knowledge base articles. DeskXpand also allows you to build a collaborative workflow (or cycle) for approval and feedback
DeskXpand allows you to create a work in progress version of an article and stage it with drafts to publish later. You can manage the roles and permission for creating these articles too.
Maintain your brand recognition and customer loyalty by designing your customer self-service helpdesk to have it resemble your brand.
A complete knowledge base software enables your customers to resolve their concerns with a click. When customers can help themselves, things get better for everyone. They're happier because they can get instant solutions to their problems. The support team is happier as they receive only a few "how-to" tickets. This also means that your agents have more time to help the customers that really need it.
With DeskXpand, you can manage portals for multiple brands or products seamlessly. You can create different ecosystems for different products of the same brand, declutter the queries and bifurcate them product-wise.
Make advanced search options available to your users - it's the easiest way for customers to get help. Our customer self-service helpdesk has a big, helpful search bar right at the top of the page to ensure that customers don't miss it!
While setting up your knowledge base software, you can bifurcate your articles into multiple categories. This can be based on your products, services, types of customers, and other such parameters.
Roles enable you to assign permissions for your support executives to access the self-service desks.
Take your knowledge base information out of the help center for better enablement to customers. Connect your website with a chat widget that automatically fetches relevant answers to the question asked by the customers.
Set up your chat widget within minutes by connecting it with your knowledge base. You can also add a feedback form within the widget. Customers can get in touch with you simply by filling out this form whenever they need it.
Users can access the knowledge base software from anywhere and at any time. DeskXpand knowledge base software helps you cater to your customers 24*7 365 days and serve answers round the clock.
Let your customer start a chat right then and there from within the web help widget. Your customers can also request a reply from an executive by simply submitting a form asking for their contact and query details.
DeskXpand self-service desk helps you create incomparable customer experiences and helps improve your visibility and online presence.
Make the articles of your knowledge base only available to people who need them. For example, your network team may not need to access the articles that cater to your content team.
Gather and analyze data and use these insights to optimize your knowledge base software. Evaluate your self-service strategies using these insights to create better customer experiences.
Let your executives collaborate on creating content for the customers. A knowledge base created by the collective experience of all the team members ensures accuracy and leaves no room for technical errors.
Choose the right customer self-service helpdesk for your business. Deliver unified experience with the help of DeskXpand. We are ISO27001 certified self-service desk experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see for yourself why DeskXpand is the industry's top choice.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!