A Well-Equipped Enterprise Help Desk Software
With ticketing, omnichannel, and self-service functionalities, the enterprise customer support software also supports automating the majority of repetitive and manual tasks. Built keeping in mind minute details, we help you fast-track your support process with canned responses, parent-child tickets, and a live chat widget. Track your team’s performance, uncover hidden insights, and bring back your focus on things that really matter with a visually appealing dashboard and reports.
-
Centralize Support Operations
Eliminate the need to toggle between multiple screens with our one ticketing interface. Everything is managed from a single screen, from receiving support requests across channels, managing responses, and task management to parent-child ticketing.
Streamline your Customer Support Process
Define every step of the customer support process with SLAs for successful execution. Build transparency by defining business hours clearly in your chats.
-
Increase Collaboration and Resolve Queries Faster
Divide the main ticket into sub tickets to assign it to multiple team members where they can log the progress. Improve the cohesion with task management to delegate the work.
Empower Customers with Self-Service
Help your large set of customers at significantly lower costs with the power of a self-service portal. To know what your customers think of your brand, the enterprise help desk also provides surveys.
-
Take Data-Backed Decisions
Customer support is a quantifiable approach. Receive the right insights like performance, support time, customer churn, etc., with interactive dashboards and detailed analytical reports.
Enable Smart Team Work
The key to faster query resolution is to use features like scenarios, canned responses, and ticket templates. Faster resolutions in minutes!
Transform Your Team’s Performance with the Enterprise Ticketing System
One Ticketing - A Road to Productivity and Success
To handle a large volume of incoming ticketing from different channels 24/7 is no cakewalk. However, it can be one if you have a single screen keeping you updated about every ticket. DeskXpand’s enterprise help desk keeps you in the loop for every ticket, even from Facebook Messenger and Instagram DMs (EXCLUSIVELY AVAILABLE). Execute canned responses, parent-child ticketing, tasks, etc., from a single screen and achieve efficiency in operations for customer happiness.
Regulate & Automate Your Customer Support Processes
Define Service Level Agreements (SLAs)
Create a blueprint of customer support you want for your business, bring transparency, and protect your reputation and assets. Set your objectives, teamwork schedules, conditions, and more, and bring uniformity to your support operations. Documentation is critical for large-sized businesses.
Reflect Business Hours in your Chat
When you have a lot of incoming chats, your instant unavailability can frustrate your customers. Be transparent and let your customers know your business hours with the help of an enterprise ticketing system. It will reflect in your chats so your customers know the best time to reach you.
Master Automation with Enterprise Help Desk
Everyday manual tasks become a hurdle in achieving productivity. Apply automation and convert a support query into a ticket automatically. With the help of ticket templates, you can create tickets for common issues in minutes. With hundreds of incoming requests, it can help you save your team’s time and use it to engage better with your customers.
Improve Collaboration for Greater Outcomes
Parent-Child Ticketing
Handling complex tickets for enterprise is a team effort. Enable a successful collaboration between cross-teams by dividing the main ticket into smaller child tickets and assigning them to multiple members. The beauty of this feature is that everyone can log their progress, to work for a single ticket to provide a precise and faster query resolution.
Task Management
Make work execution efficient with task management in the enterprise help desk. In case of delegation, create sub-tasks and assign them to multiple members to work on. To make sure they get executed on time, set due dates and times, get notifications for the due ones, and bring your focus back on the crucial tasks.
See DeskXpand in Action!
Go for an instant and easy-to-set-up trail to experience how your support team is already picking the pace it needs!
No creditcard required
Improve Your Customer Experience
Customer Satisfaction Surveys
Measure and optimize your customer experience with the powerful survey feature of our enterprise help desk. Survey your customers at the moment in different channels. Based on the insight, optimize your customer experience to achieve customer retention and loyalty, and improve customer acquisition and brand awareness.
24/7 Support with Self-Service Portal
Provide faster and better support to your large pool of customers with the self-service portal. Help them solve their issues with detailed knowledge base articles. Provide content in different forms, including videos, detailed articles, and FAQs.
Turn Your Data into Actionable Execution
Ticket Performances
Check the progress of your tickets at every stage with ticket performances at the enterprise help desk. Sometimes there are tickets that do not get resolved for days. Track what’s keeping it unsolved and apply measures if needed for faster resolutions. Check the ticket performance and plan the execution for the next stage accordingly.
Powerful Dashboards
Get greater insight into customer support performance with enterprise help desk software. Create powerful in-depth analysis, and implement measures to keep an eye on the support operations. DeskXpand lets you visualize your customer support data for a deeper understanding.
Analytics and Reporting
For an enterprise, it is crucial to measure, analyze and improve customer support operations to ensure customer success. Do it the right way with analytical reports. Uncover your KPIs, identify improvement areas, measure customer churn, and get deeper visibility into your customer experience.
Empower Agents to Work Smarter
Scenarios
A small yet powerful feature, Scenarios, of our enterprise help desk lets you automate a set of manual tasks. So, for example, if there is a ticket for the replacement of the product, your support agent can quickly execute the related scenario so that they do not have to execute that task manually.
Canned Responses
Let your team be quicker when interacting with customers in real time. Create predefined replies for common queries, and your team can execute them in real time whenever required without typing a single word! With many customers coming for live chat, canned responses enable your team to multitask.
Ticket Templates
Creating a lot of tickets every day from scratch can become an obstacle to your team’s productive hours. Reduce that significantly with the help of ticket templates. Your team can create tickets on the go with pre-filled details in the templates.
Speak with Our Support Genie!
Get a personalized demo tailored to your needs and business logic.
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
