DeskXpand enterprise service desk solution is packed with multiple features for your agents as well as customers. Its multichannel capabilities, and advanced process management tools empower your agents to provide A1 customer service.
Utilize a shared inbox platform and give your team accountability to improve transparency. Help them collaborate in order to address the customer needs efficiently.
DeskXpand enterprise customer service helps you bring together all the tools and context your teams need to deliver great service, all this in a single unified interface.
Managing multiple tickets among multiple agents, each with their unique skillsets surely can get tricky. But here’s a way to non-chaotic ticket management.
Leave it all upto ticket automation! DeskXpand enterprise customer service lets you manage tickets by taking care of all the tasks automatically. From ticket importing to sending ticket acknowledgment messages and keeping track of the ticket workflow, it takes care of all the ticketing tasks.
With DeskXpand enterprise customer service software you can scale up your support. Save your inquiries from falling through the cracks with our collaboration tools.
Set up timelines to make sure that the customers get a response in as minimum time as possible.
With DeskXpand enterprise customer service you can not only set these timelines but also personalize them flexibly according to your needs. DeskXpand offers load based management through automation so that agents can efficiently work and not worry about any ticket being missed.
Admins can also be assured and can be tension free that the agents are being assigned with the equal number of tickets. All these factors effectively contribute to speeding up your workflow and cutting down the overall costs.
Leverage knowledge base, web-based FAQs and other self-help features to improve your support response. DeskXpand enterprise web portal lets you serve customers with instant answers to simple problems without having to wait for agents to respond.
Collaboration is an integral part of the enterprise customer service and DeskXpand helps you get everyone involved.
Agents can add repetitive questions to the knowledge base and save themselves from answering the same question again and again. This way they can focus their time on solving problems that need their attention urgently.
One of the primary challenges that large and small enterprises face is gathering feedback across various channels. Processing that information to build a sound workflow is of utmost importance. It helps agents and support teams to deliver satisfying and gratifying customer experiences.
DeskXpand lets you collect data and manage your enterprise-related service requests to satisfy your customers with utmost sincerity and attentiveness. Not only this, but you can also get multiple reports from these metrics.
You can frame strategies and be prepared for further customer communications with the help of this data. You can also recognize the common behavior and potential customer queries. That way, your agents can be well prepared.
Customer retention and customer loyalty are the two most important aspects of any business. DeskXpand enterprise customer service tool that helps you redefine your customer service and ensure customer loyalty.
Good business comes from connecting well with customers and building lasting relationships with them. Companies can achieve this through serving a personalized customer service experience. Personalization works wonders for customer retention.
Through DeskXpand you can practice simple customization and make your support portal identical to your website. This way you can build your brand identity and serve the customers at the same time.
DeskXpand customer support platform suits everyone from micro-businesses to enterprises. It helps businesses stay on top with instant updates and respond swiftly. It takes the redundancy out of routine tasks and focuses on growing the business through fast and responsive customer support. DeskXpand helps you manage available support to ensure tickets reach the right agents for the fastest responses. DeskXpand comes with features to help you manage your data security challenges.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!
Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.