Empower Your Support Agents

Leverage ticketing system templates to empower agents to create tickets with more relevance, reduce the turnaround time, and improve agent performance.

Create Ticket Templates

DeskXpand lets you create ticket templates where the admin can create templates by pre-filling information like subject, description, and ticket properties. Support executives can use this template to quickly create tickets or send emails by filling up new ticket forms.

Shared Templates

DeskXpand IT ticket template enables you to have shared access to the templates. This ensures that the rights and permissions stay maintained, and the groups can only see the templates that are relevant to them. Besides this, your agents can also keep any template private to them for future use.

Apply it with ease

Your agents will not have to fill up all the details and type the description of the ticket email every time they're on a call with customers. They can simply apply a template, create a ticket/email and move on to the next call.

Save Time, Save Cost

Providing ready-to-use templates to your agents will help them efficiently resolve customer requests. More efficiency means lesser resolution time which furthers saving a large amount of support cost.

Empower Agents

All customer requests are unique, so your support team needs to take a personalized approach to resolve customer queries. Ticketing system templates empower agents to serve a personalized experience with all the data and information at their fingertips.

 Empower Your Support Agents


Angeline Somers

Conquest Care and Support Agency Ltd,


DeskXpand is the best software! It is amazing and easy to use. The customer service Team are brilliant and so helpful. They are so accommodating and very flexible according to the needs of your business. I would highly recommend using them.


Lazecca Fashion,


Great app and fast support team.


Xander LLC,


I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

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