Empower Your Support Agents

Leverage ticketing system templates to empower agents to create tickets with more relevance, reduce the turnaround time, and improve agent performance.

Create Ticket Templates

DeskXpand lets you create ticket templates where the admin can create templates by pre-filling information like subject, description, and ticket properties. Support executives can use this template to quickly create tickets or send emails by filling up new ticket forms.

Shared Templates

DeskXpand IT ticket template enables you to have shared access to the templates. This ensures that the rights and permissions stay maintained, and the groups can only see the templates that are relevant to them. Besides this, your agents can also keep any template private to them for future use.

Apply it with ease

Your agents will not have to fill up all the details and type the description of the ticket email every time they're on a call with customers. They can simply apply a template, create a ticket/email and move on to the next call.

Save Time, Save Cost

Providing ready-to-use templates to your agents will help them efficiently resolve customer requests. More efficiency means lesser resolution time which furthers saving a large amount of support cost.

Empower Agents

All customer requests are unique, so your support team needs to take a personalized approach to resolve customer queries. Ticketing system templates empower agents to serve a personalized experience with all the data and information at their fingertips.

 Empower Your Support Agents

Discover on Your Own

Empower your agents to work efficiently to meet customer demands with the right ticketing system templates. Deliver a unified experience with the right development partner. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see for yourself why DeskXpand is the industry's top choice.

Case Study

DeskXpand-portfolio

Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk.

John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.

DeskXpand-portfolio

How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

DeskXpand-portfolio

Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

DeskXpand-portfolio

How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

Testimonials

Testimonial

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

Tristen

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Noah