Make your brand voice heard at every touchpoint of your support portal through DeskXpand helpdesk customization.
Building a helpdesk is no longer a headache for businesses. Our helpdesk customization features let you design your helpdesk interface identical to your website and build a cohesive brand identity—all of this without writing a single line of code.
DeskXpand helpdesk customization lets you create multiple custom roles for your support executives. It lets you create profiles for support executives that define the level of access they will have in the support portal. Admin can dictate what they’d like each support executive to see, do, and act on.
For example, you might have some support agents whose job is to keep a tab on the feedback forms. Their job role may not include responding to support tickets through other channels. In this case, distracting them with the ticket details from other channels wouldn’t make any sense. Similarly, if you’ve got a bunch of junior executives who have just joined, you’ll not want them to reply to the customers just yet. But you’d still want them to know what’s happening in your helpdesk. Hence custom roles make sense in such situations.
Custom fields help you extract customer information specific to your brand’s needs. DeskXpand’s customizable helpdesk software lets you create custom fields for each module of your helpdesk based on your requirements. You can customize all of the built-in ticket fields to match your support processes. This includes the statuses, priorities, product definitions, resolutions, and ticket types. DeskXpand also enables you to define custom tasks with custom parameters for your support executives. This task can be from a customer request or as a follow-up action.
Get DeskXpand to reflect your company’s logo and brand’s theme, right from the helpdesk interface. You can build custom, user-friendly incident and service request templates. You can also enable customized signatures for your support executives. DeskXpand customizable helpdesk software lets your agents create their signature and add it to the tickets replies.
Save time using templates for the frequently-raised types of tickets. Ticket templates also enable predefined values to be automatically filled in while creating a new ticket. This makes the whole process faster and easier.
Not only can you customize the overall theme of your helpdesk, but you can ensure customization that varies from page to page. You can alter the look and feel of each and every page beginning from the login page to the feedback page.
DeskXpand helpdesk customization lets you write CSS code for styling every page of your helpdesk. This helps you ensure that your brand style is identical to your website. You can also make edits in HTML and design the elements of your helpdesk as and how you want.
Your helpdesk reflects your brand’s philosophy and your website’s look and feel. If your brand is catering to multiple products and has multiple support centers, DeskXpand customizable helpdesk software lets you design multiple helpdesks for different products. DeskXpand allows you to play around with themes, rearrange modules, do real-time styling, and configure the helpdesks as and how you want.
With DeskXpand's self-configurable helpdesk solution, you can maintain your brand identity across multiple channels and the helpdesk.
When you personalize every inch of your helpdesk, and your designs reflect your brand's theme, it contributes to improving your overall brand identity.
DeskXpand's helpdesk customization features help you customize your brand outlook flexibly. It helps you tailor specifically to customer needs and improves your brand recognition and loyalty.
The better your helpdesk is customized and the better it resembles your brand, the more it'll positively affect your sales.
Choose the right customizable helpdesk software for your business. Deliver a delightful customer experience by having your helpdesk resemble your brand through DeskXpand helpdesk customization. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and find out why DeskXpand is the industry's top choice.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!