Angeline Somers
Conquest Care and Support Agency Ltd,
Customizable Help desk that Works For Your Business
Make your brand voice heard at every touchpoint of your support portal through DeskXpand helpdesk customization.
- Strengthen brand identity by linking your custom domain name to the DeskXpand portal.
- Add your brand logo, colors, custom fields, roles, etc. to make it work your way.
- Personalize your support experience with a helpdesk that matches your branding.
- Get access to raw templates and code to help you customize your system faster & easily.
- Create multiple custom roles for your team and adjust access accordingly.
Craft Personalized Support with Customizable Help desk
Keep Your Brand Value Intact
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Retain Brand Identity
When you personalize every inch of your helpdesk, and your designs reflect your brand’s theme, it contributes to improving your overall brand identity.
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Improve Customer Loyalty
DeskXpand’s helpdesk customization features help you customize your brand outlook flexibly. It helps you tailor specifically to customer needs and improves your brand recognition and loyalty.
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Better Resolution, More Sales
The better your helpdesk is customized and the better it resembles your brand, the more it’ll positively affect your sales.
Customize Your Helpdesk in a Few Clicks!
Building a helpdesk is no longer a headache for businesses. Our helpdesk customization features let you design your helpdesk interface identical to your website and build a cohesive brand identity—all of this without writing a single line of code.
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Custom Agent Roles
DeskXpand helpdesk customization lets you create multiple custom roles for your team. Create profiles for admins, executives, modules and define the level of access for each of them.
You can assign someone as an Admin with complete privileges, and also create restricted permissions for executives so that they can access only the modules you want them to.
You can also set restrictions on the actions for each role within the custom help desk. For example, your admin might have full access to execute things, but your executives will have limited access to actions.
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Custom Fields
Custom fields help you extract customer information specific to your brand’s needs. DeskXpand’s customizable helpdesk software lets you create custom fields for each module of your helpdesk based on your requirements.
You can customize all of the built-in ticket fields to match your support processes. This includes the statuses, priorities, product definitions, resolutions, and ticket types.
DeskXpand also enables you to define custom tasks with custom parameters for your support executives. This task can be from a customer request or as a follow-up action.
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Brand Customizations
Get DeskXpand to reflect your company’s logo and brand’s theme, and get custom domain. You can build custom, user-friendly incident and service request templates with HTML and CSS editor.
You can also enable customized signatures for your support executives. DeskXpand customizable helpdesk software lets your agents create their signature and add it to the tickets replies.
Save time using templates for the frequently-raised types of tickets. Ticket templates also enable predefined values to be automatically filled in while creating a new ticket. This makes the whole process faster and easier.
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Page Level Customizations
Not only can you customize the overall theme of your helpdesk, but you can ensure customization that varies from page to page. You can alter the look and feel of each and every page beginning from the login page to the feedback page.
DeskXpand helpdesk customization lets you write CSS code for styling every page of your helpdesk. This helps you ensure that your brand style is identical to your website. You can also make edits in HTML and design the elements of your helpdesk as and how you want.
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Configurable Multi-brand Helpdesk
Your helpdesk reflects your brand’s philosophy and your website’s look and feel. If your brand is catering to multiple products and has multiple support centers, DeskXpand customizable helpdesk software lets you design multiple helpdesks for different products. DeskXpand allows you to play around with themes, rearrange modules, do real-time styling, and configure the helpdesks as and how you want.
Helpdesk Software is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
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Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
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Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
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Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
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HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
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Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
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IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
Frequently Asked Questions
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What is help desk customization?
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What are the benefits of using custom help desk software?
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Can we customize our help desk to resemble our brand?
What is help desk customization?
With the customization feature, you can personalize every little detail of DeskXpand to make it look and feel like your brand. The best thing about it is you can customize it as per your needs. It is a hassle-free process to brand and configures your business. Hence, it does not have to be a headache anymore to build a help desk that is identical to your brand.
What are the benefits of using custom help desk software?
You can connect with your audience more personally by customizing the help desk software. With customizable help desk software, you can try multiple themes to figure out the best style for your help desk. There are many such benefits that custom help desk software can offer.
Here are the benefits of help desk customization:
- Create custom roles for your customer service executives according to their level of expertise.
- Help desk customization can help you create custom fields that include statuses, ticket types, ticket priority, etc.
- Lets you build custom, user-friendly incident and service request templates.
- Customer service executives can also create their own signatures with the custom help desk software.
- You can even customize the theme that varies from page to page.
- Lets you maintain the identity of your brand across multiple channels.
- It can be tailored specifically to match your brands as per your needs.
Can we customize our help desk to resemble our brand?
Yes, you can customize your help desk to resemble your brand. You can personalize every inch of DeskXpand, from tickets to the help desk themes every little thing can be customized. The help desk customization feature can help you build an identical help desk interface to make a resemble your brand without going through the hassle of coding.
Discover on Your Own
Choose the right customizable helpdesk software for your business. Deliver a delightful customer experience by having your helpdesk resemble your brand through DeskXpand helpdesk customization. Sign up for a demo today!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
