The Key to Triumph for Small Businesses

Small Team, Big Potential

Small teams reach big heights when empowered with the correct tools. By working within our software small businesses can have all the tools you need in one place.

Help your agents collaborate in order to address the customer needs efficiently. You can easily keep track of customer queries and share the information they need, right when they need it.

When your customers come to know of your team size as compared to the efficient customer service that you provide, they’ll surely be delighted.

Get the right tools for your agents with DeskXpand, small business help desk software 

Elevate Your Support with Customer Service Software
Elevate Your Support with Customer Service Software

Customer Issues From all Directions

Bring all your support requests on DeskXpand automatically – be it from email, social media, or knowledge base.

DeskXpand small business ticketing system is packed with features for your agents as well as customers. Its multichannel capabilities and advanced process management tools empower small businesses to provide the best customer services.

Let your customers reach you at their convenience from their choice of channels. An omnichannel small business help desk software saves your tickets from falling through the cracks and ensures that you can manage support from all channels from a single unified place.

Know more about omnichannel small business ticketing system 

Ticket Automation for Transparency

Utilize an automated ticketing process and give your team accountability to improve transparency. DeskXpand small business ticketing system takes care of all the ticketing tasks automatically.

From ticket importing to sending ticket acknowledgment emails and keeping track of the ticket workflow, it helps you with all the ticketing tasks. It also lets the admin manage the agent roles and responsibilities so that the work is shared equally and no employee is over-burdened.

This also helps the admins to allocate and address tickets. This makes a smooth workflow and manages the ticket timeline also.

Learn more about ticketing in DeskXpand small business help desk software 

Elevate Your Support with Customer Service Software
Elevate Your Support with Customer Service Software

A Streamlined Structure for Shared Knowledge

Adopt various customer self-help tools like a knowledge base and many more. DeskXpand small business ticketing system lets you serve customers with instant answers to simple problems without having to wait for agents to respond.

Agents can add repetitive questions to the knowledge base and save themselves from answering the same question again and again.

Your customers can search questions on the knowledge base. This way you can let your customers have the knowledge base in order to redirect customers to accurate answers.

Learn more about self-service small business help desk software 

Get Up and Running Within Minutes

DeskXpand’s small business ticketing system is designed to get you started within minutes. It has a simple and intuitive user interface that enables better customer interaction.

It lets you manage unlimited customers and scale your support without having to write a single line of code. You can set up your customer data within just a few steps.

It lets you connect with your targeted audience on a personal level. You can scale and personalize your data on the basis of roles, categories, preferences and build cohesive brand identity by customizing every inch of your small business ticketing system.

Get our fully-customizable small business ticketing system now 

Elevate Your Support with Customer Service Software
Elevate Your Support with Customer Service Software

We Care for Your Security and Privacy

DeskXpand has a dedicated team in place to uphold high standards of security. Our security practices are maintained and the robustness is regularly accessed.

DeskXpand does not share or sell customer data to any third parties for any purpose and treats customer privacy with the highest priority.

We care about securing your crown jewels (data) and do our best to address your customers’ data trust concerns.

Learn more about our small business ticketing system 

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DeskXpand Software: Ideal for Small Businesses

For small businesses, reducing the overall support time and cost is crucial as it directly impacts the ROI of businesses. DeskXpand small business ticketing system lets you do this with ease. It takes the redundancy out of routine tasks and focuses on growing the business. It lets you manage available support agents to ensure that the tickets reach the right agents for the fastest responses. It’ll help you stay on top with instant updates and respond swiftly. DeskXpand small business ticketing system suits micro-businesses and small businesses, the best. DeskXpand comes with in-product security features to help you manage your data security challenges.

Diversified Services, Unvarying Quality.

Products

DeskXpand is known for its scalability. Personalize your support and configure any workflow on any channel, as and how you want. Deliver a seamless, effective, and exceptional support service experience to your customers.

Platform

DeskXpand is a robust, secure, and flexible platform with our upcoming CRM integration. DesKXpand enterprise web portal is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives.

Expertise

We are ISO27001 certified small business ticketing system experts with 15+ years of industry experience. Request a personalized demo and find out how our product can help your support staff and your customers.

Case Study

DeskXpand-portfolio

Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk.

John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.

DeskXpand-portfolio

How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

DeskXpand-portfolio

Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

DeskXpand-portfolio

How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

Testimonials

Testimonial

I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!

Noah

Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.

Leo