Integrate eCommerce stores like Shopify and Magento with helpdesk and centralize your communications. Easily track and get an overview of your customer’s experience and build meaningful interactions with your ecommerce customers.
Pave your way for streamlined project management. DeskXpand lets you add a ticket for every new inquiry on your project management tools like Trello and Jira. You can have all the information registered in the form of actionable tickets on the DeskXpand system.
Now acknowledge requests, document responses, get instant context and achieve two-way communication through your social media pages. DeskXpand integrates the most popular social media platforms, like Facebook, and Twitter, with your traditional customer support channels.
There’s only one way to improve customer support: customer feedback. Get their feedback now! With DeskXpand, you can integrate your survey tools like SurveyMonkey, Google Forms, etc., to the helpdesk and set up a centralized system for survey data collection.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.