Elly
Lazecca Fashion,
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Shopify
Connect your Shopify store with Deskxpand to build meaningful customer experiences with your customers. You can see a customer’s order history right next to their tickets at the time when they contact you. It combines customer interactions from multiple communication channels into a single interface and enhances your team’s efficiency. Centralize your Shopify customer support and respond faster using DeskXpand’s seamless Shopify Integration.
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WhatsApp
Connect WhatsApp with DeskXpand to amplify your customer support and enable instant conversations with your customers. With DeskXpand’s powerful one page ticketing interface, your agents can read, respond, and resolve customer issues over Whatsapp from a single screen. Automatically route WhatsApp messages to specific agents and enable on-time and swift conversations.
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Facebook
Managing customer support on Facebook means your agents drowning under piles of messages, comments, and posts. With help desk integration, convert your Facebook messages, comments, and wall posts into actionable tickets automatically and provide customer support over Facebook with DeskXpand. Respond to them directly via ticket, send responses to the customer as facebook messages, and record the entire cycle for future references.
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Instagram
Managing multiple comments from Instagram account for a support rep is time consuming and not efficient. With our help desk integration, receive your Instagram comments as help desk tickets in DeskXpand and provide painless support. Strengthen your Instagram support by converting Instagram comments into tickets, and replying back to them via Deskxpand. Engage with your followers and reply back quickly to critical comments and level up your customer support.
Help desk Integration is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
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Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
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Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
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Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
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HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
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Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
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IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
Looking for another integration?
Connect DeskXpand with any other business app through a seamless API integration. To know more about it, chat with a help desk expert today!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC,
