Angeline Somers
Conquest Care and Support Agency Ltd,
Here’s How Our Internal Knowledge Base Software Helps Support Reps
To get the desired results, you need a knowledge base that’s well-organized and user-friendly. DeskXpand assists you in building such a knowledge base in only a few taps!
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Ready Structure For Knowledge Base Articles
Various categories, sub-categories, tags, and pre-defined templates, help you create content without starting from scratch. Our aim is to make the knowledge base extremely intuitive for your employees!
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Faster Onboarding & Training
Make employee onboarding and training super quick with a comprehensive knowledge base in place. Instead of waiting for someone to help, a centralized database will make them self-sufficient.
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Manage Content for Multiple Brands
Manage the knowledge base for multiple products or brands within a single account. And one of the fantastic benefits is you have standardized documentation across the organization!
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Improve Internal Communication
With emails or traditional communication channels, there are chances of new updates getting missed by employees. But by adding new information to a knowledge base, everyone can easily access it!
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Ensure Employee & Customer Satisfaction
Good information is an engine of great support. Internal knowledge base makes information accessible. Employees are empowered to do their jobs smoothly, and customers have a better experience!
Internal Knowledge Base Needs to be The Strongest. Start Building One Today!
An internal knowledge base is a non-negotiable functionality that your help desk needs. From FAQs and how-to tutorials to email templates and call scripts, it helps support reps better assist customers. Get started by taking a personalized demo!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
