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A Quick Glimpse into How DeskXpand Can Help You

When it comes to enabling agents to carry out activities, you need both flexibility and security. DeskXpand’s custom roles and permissions functionality assists you with the same (even as your support team grows!).

roles-and-permission
  • 4 Pre-defined Agent Roles in DeskXpand

    DeskXpand comes with four types of roles – admin, account admin, supervisor, and agent. Further, edit these roles by adding agent name, selecting or deselecting permissions for them, and such.

  • Different Types of Permissions

    When it comes to protecting your company and customers’ sensitive data, DeskXpand takes extra precautions. It enables you to grant permissions to agents for activities related to tickets, admin control, customer data, etc.

  • Create Custom Roles as Per Your Business Needs

    As your company grows, it is likely that you outgrow the core roles. With DeskXpand, create unlimited custom roles. As per your need, Clearly Determine Ticket Scope
    add agents, customize permissions, and more.

  • Clearly Determine Ticket Scope

    Ticket scope lets you define what tickets and information agents can view and access. In DeskXpand help desk software, you can choose between levels of access like restricted, group-level, and global access.

Commit to a More Secure and Robust Helpdesk. Start Your Trial Today!

Make it easy to assign your support teams’ roles, and define permissions with DeskXpand. Control what kind of action each agent can carry out. Get started with the best-in-class help desk software by signing up for a personalized demo!

#happyclient

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

-Tristen

Xander LLC, united-states

Rated

Testimonials

Angeline Somers
5-star-rating

Conquest Care and Support Agency Ltd,

united-kingdom

DeskXpand is the best software! It is amazing and easy to use. The customer service Team are brilliant and so helpful. They are so accommodating and very flexible according to the needs of your business. I would highly recommend using them.

Elly
5-star-rating

Lazecca Fashion,

united-states

Great app and fast support team.

Tristen
5-star-rating

Xander LLC,

united-states

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

Start 14-day Free Trial