DeskXpand ticketing software provides a simple, intuitive, and integrated mechanism for managing support tickets. This collaborative feature gives your team accountability, improves transparency, and ensures effective communication.
Engage with your customers across channels of their choice from one unified interface with DeskXpand’s omnichannel support software. Set up well-orchestrated workflows across email and many more.
Automation is one of the important service desk features in a ticketing software. You can reduce laborious manual tasks, simplify your work, and lower your support costs with automation. It provides built-in-automation functionalities that will do away with all your redundant tasks.
Utilize a shared inbox platform to enable effective communication within the team and let your agents collaborate. With features like comments/chats within the tickets and shared ownership, DeskXpand helps you get everyone involved.
DeskXpand self-service helps customers to proactively find solutions themselves through various features like knowledge-base, and so on. Help customers get instant answers to simple problems without having to wait for agents.
DeskXpand helpdesk software lets you gather and analyze actionable insights with helpdesk customer data metrics. Get a complete view of your support performance and evaluate your strategy, to design better customer experiences.
Connect with your targeted audience on a personal level. Scale and personalize your data on the basis of roles, categories, and preferences. Build cohesive brand identity by customizing every inch of your customer portal.
DeskXpand’s helpdesk software is designed to get you started within minutes. It has a simple and intuitive user interface that enables better customer interaction. Manage unlimited customers and scale your support without having to write a single line of code.
Effortlessly convert customer emails to tickets. With DeskXpand helpdesk software, compile and organize them in a single place. Set up workflows, monitor your support process, and prevent customer complaints from going unnoticed.
Choose the right helpdesk features for your customer support portal. Work with helpdesk software experts to ensure qualitative results. We are ISO27001 certified helpdesk development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and customers.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas