A Thorough Review Mechanism

DeskXpand's knowledge base approval functionalities allow support departments to create (and maintain) an errorless knowledge base consistently.

Manage Different Roles and Permissions

DeskXpand allows every agent to draft the knowledge base articles. However, admin can define particular roles for approvers and publishers so that only limited agents can perform this action.

Maintain Consistency

Make your article go into the review stage before publishing. Making your articles go through an approval process will ensure consistent content throughout the knowledge base.

Approval Process

When the article is in the approval process, the reviewer can review it and decide to either approve or reject it. If they reject it, the agent who wrote the article can make necessary changes and send it back to the reviewing process.

Review The Articles

When an article is in the review state, only users included in the approvals-related list can modify the article. If the reviewer approves it, the article will be published by the agent who submitted it or a specific agent who's assigned all the publishing tasks.

Approve and Publish

Once the reviewer has approved an article, the agent reviewing it can publish it right away according to the set roles and permission.

A Thorough Review Mechanism


Angeline Somers

Conquest Care and Support Agency Ltd,


DeskXpand is the best software! It is amazing and easy to use. The customer service Team are brilliant and so helpful. They are so accommodating and very flexible according to the needs of your business. I would highly recommend using them.


Lazecca Fashion,


Great app and fast support team.


Xander LLC,


I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

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