Help widgets can help customers solve problems far more quickly and efficiently. Provide your customers with an easy way to reach out to solutions for their problems.
When customers can help themselves, things get better for everyone. Customers get answers instantly, agents receive only a few “how-to” tickets, and they get more time to help the customers that really need it. It’s a win-win situation for all. DeskXpand help widget for the website enhances this self-service experience by bringing it all together through a help widget. Connect your knowledge base and FAQs to your help widget and make solutions available instantly.
In case of urgent queries, if your customers are not able to find the answers from the knowledge base or FAQs, they’ll want to contact your executives right then and there. Through DeskXpand’s live chat customer service feature, your customer can start a chat instantly. All they have to do is click on the “talk to an agent” button and type in the required information needed. Instant responses ensure that your customers feel heard and improve your overall brand identity.
DeskXpand lets you curate a contact form with custom fields almost instantly. You can add this form to your live chat customer service widget for customers to fill out if they need to get in touch with you. Customers can get in touch with you simply by filling out this form whenever they need it. Providing this option for instant queries and resolution shows that you care for your customers’ problems and want to actively help resolve them as soon as possible.
Get DeskXpand's help widget to reflect your brand logo and theme. Be it color, text, or position of the help widget, you can customize the help widget for your website as and how you want
Configure your help widget's theme by adding CSS and JS to make it resemble your brand. You can add colors and text similar to your website to make it look more professional.
Customize your form fields as you want based on the kind of information you want from your customers at the time of first contact.
Decide wherever you want to position your help widget. Carefully choose an appropriate position that won't spoil your user's experience. Instead, choose a position that adds to their experience.
You can embed DeskXpand's help widget to any of your website pages and get going within seconds, irrespective of the technology your website is built on.
Quickly set up your help widget by connecting it to your knowledge base and FAQs within minutes without any fuss. Cover the common queries in brief text and help users save time.
Once your support channel is live, you just have to streamline the conversations if a customer is trying to contact you. Keep a tab on the contact forms and common queries that customers browse through.
Choose tech partners for your business. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Learn more about what a help widget is, how it works and what it can do for your business. Find out how DeskXpand's live chat customer service improves customer experience. Sign up for a free trial and find out why DeskXpand is the industry's top choice.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!