Small teams reach big heights when empowered with the correct tools. By working within our software small businesses can have all the tools you need in one place.
Help your agents collaborate in order to address the customer needs efficiently. You can easily keep track of customer queries and share the information they need, right when they need it.
When your customers come to know of your team size as compared to the efficient customer service that you provide, they’ll surely be delighted.
Bring all your support requests on DeskXpand automatically - be it from email, social media, or knowledge base.
DeskXpand SMB customer support software is packed with features for your agents as well as customers. Its multichannel capabilities and advanced process management tools empower small businesses to provide the best customer services.
Let your customers reach you at their convenience from their choice of channels. An omnichannel SMB help desk system saves your tickets from falling through the cracks and ensures that you can manage support from all channels from a single unified place.
Utilize an automated ticketing process and give your team accountability to improve transparency. DeskXpand SMB customer support software takes care of all the ticketing tasks automatically.
From ticket importing to sending ticket acknowledgment emails and keeping track of the ticket workflow, it helps you with all the ticketing tasks. It also lets the admin manage the agent roles and responsibilities so that the work is shared equally and no employee is over-burdened.
This also helps the admins to allocate and address tickets. This makes a smooth workflow and manages the ticket timeline also.
Adopt various customer self-help tools like a knowledge base and many more. DeskXpand SMB support portal lets you serve customers with instant answers to simple problems without having to wait for agents to respond.
Agents can add repetitive questions to the knowledge base and save themselves from answering the same question again and again.
Your customers can search questions on the knowledge base. This way you can let your customers have the knowledge base in order to redirect customers to accurate answers.
DeskXpand’s SMB customer support software is designed to get you started within minutes. It has a simple and intuitive user interface that enables better customer interaction.
It lets you manage unlimited customers and scale your support without having to write a single line of code. You can set up your customer data within just a few steps.
It lets you connect with your targeted audience on a personal level. You can scale and personalize your data on the basis of roles, categories, preferences and build cohesive brand identity by customizing every inch of your SMB portal.
DeskXpand has a dedicated team in place to uphold high standards of security. Our security practices are maintained and the robustness is regularly accessed.
DeskXpand does not share or sell customer data to any third parties for any purpose and treats customer privacy with the highest priority.
We care about securing your crown jewels (data) and do our best to address your customers’ data trust concerns.
For small businesses, reducing the overall support time and cost is crucial as it directly impacts the ROI of businesses. DeskXpand SMB portal lets you do this with ease. It takes the redundancy out of routine tasks and focuses on growing the business. It lets you manage available support agents to ensure that the tickets reach the right agents for the fastest responses. It’ll help you stay on top with instant updates and respond swiftly. DeskXpand SMB customer support software suits micro-businesses and small businesses, the best. DeskXpand comes with in-product security features to help you manage your data security challenges.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas