https://www.deskxpand.com/retail-ecommerce/

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      DeskXpand: Portal to Manage Your Ecommerce Support Queries

      Collect and Process Customer Data

      One of the primary challenges that the retail and eCommerce industries face is gathering feedback across various channels. Processing that information to build a sound workflow is of utmost importance. This helps agents and support teams to deliver satisfying and gratifying customer experiences.

      DeskXpand ticketing system lets you manage your data flawlessly. Not only this, but you can also get multiple reports from this customer data and metrics.

      You can frame strategies and be prepared for further customer communication with the help of this data. You can also recognize the common behavior and potential customer queries. That way, your agents can be well prepared.

      Get these analytics and reporting features right now!

      Manage Inquiries and Return Requests

      Customers often flood the support staff with purchase inquiries related to product features, offers, cost, and so on. With DeskXpand you can respond to queries in a timely manner. You can also have FAQs that answer all their queries.

      With these features and a strong knowledge base, you can relax and leave the heavy lifting to the DeskXpand eCommerce support portal.

      Our portal makes it extremely easy to solve queries pertaining to damaged goods, unsatisfactory products, warranty requests, returns, and replacements. It also lets you categorize the repair and return issues, improve ticket timeline tracking, and helps your agents stay on top of customer requests.

      Learn more about Portal Solutions for customer support of your eCommerce business

      Manage Supplier/Merchant Communications

      Bridging the communication gap between suppliers, vendors and distributors is important in eCommerce businesses.

      With that being said, vendor collaboration has never been easier. This can be initiated in the form of tickets which later on the concerned staff can address.

      Help your agents collaborate in order to address your supply needs efficiently. The entire supply chain can communicate on the same ticket.

      Get to know more about DeskXpand Helpdesk Software

      Manage Customer Communications

      With an eCommerce support portal, you’ll never have to struggle with customer communication again. Handle order processing-related tickets with ease, by providing purchase and customer details. Bring all your support requests on DeskXpand automatically - be it from email and many more.

      DeskXpand eCommerce ticketing system is packed with features for your agents as well as customers. Its multichannel capabilities and advanced automated process management tools empower small businesses to provide the best customer services.

      Take care of all the ticketing tasks with automation and save your tickets from falling through the cracks with our eCommerce ticketing system.

      Learn more about Omnichannel support portal

      Automate Your Ticket Workflows

      Utilize an automated ticketing process and give your team accountability to improve transparency. DeskXpand retail ticketing system helps you reduce manual work by taking care of your ticketing tasks automatically.

      From ticket importing to automatically sending welcome emails and keeping track of the ticket workflow, you can do it all. It also lets the admin manage the agent roles and responsibilities so that the work is shared equally and no employee is over-burdened.

      This also helps the admins to allocate and address tickets. This creates a smooth workflow and helps them manage the ticket timeline.

      Get this ticketing portal for your eCommerce customer support

      A Streamlined Structure for Shared Knowledge

      Adopt various customer self-help tools like knowledge base, web-FAQs, and many more.

      DeskXpand eCommerce support portal lets you serve customers with instant answers to simple problems without having to wait for agents to respond.

      Agents can add repetitive questions to the knowledge base and save themselves from answering the same question again and again.

      Know more about self-service knowledge base

      Why Does an E-commerce Company Need a Customer Service Portal?

      In the e-commerce industry, repetitive customers are crucial. It is important to keep your customers happy and satisfied. With a lot of customer queries coming in from all the channels, your support team might face difficulties in delivering an effective solution. Customers are bound to get frustrated when not provided with a satisfactory and quick response. This is the primary reason that your teams need to be well-equipped. They must be ready to deal with a lot of tickets quickly. While a shared inbox is enough for small businesses that only receive a few inquiries, eCommerce businesses require more. Here’s when the retail ticketing system comes into the picture.

      Diversified Services, Unvarying Quality.

      Products

      DeskXpand is known for its scalability. Personalize your support and configure any workflow on any channel, as and how you want. Deliver a seamless, effective, and exceptional support service experience to your customers.

      Platform

      DeskXpand is a robust, secure, and flexible platform with our upcoming CRM integration. DesKXpand enterprise web portal is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives.

      Expertise

      We are ISO27001 certified ecommerce portal experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help your support staff and your customers.

      Case Study

      How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

      Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

      Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

      Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

      How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

      Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

      Testimonials

      Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.

      Scott A Precourt

      Graphics Design and Marketing

      Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.

      Analista de Sistemas