Angeline Somers
Conquest Care and Support Agency Ltd,
Ticketing Made Better With Canned Responses
Empower your support executives to respond faster using templated responses. Combine frequent responses and actions together using help desk canned responses and apply them easily.
-
Instant Replies and Less Waiting Time
Not getting an instant response is one of the key reasons for customer dissatisfaction. Canned actions enable you to assist and respond to customers faster. With canned responses, your agents can close a ticket and meet customer resolution at lightning speed.
-
Create Canned Actions for Groups/Teams
There always comes a time when your helpdesk gets flooded with tickets. This could be due to multiple reasons, including downtime, a sale, or just the wind blowing right. During the time of ticket surge, you can create and configure canned actions for a group of agents working on the relevant queries.
-
Canned Actions With a Click
Help desk canned responses are reusable replies common to all agents that can be inserted in ticket replies with a click of a button. Canned responses help agents break the loop of repetitive queries and respond faster with a click.
Improve Response Turn Around Time
While many brands ponder the secret to customer happiness, they miss out on the most crucial aspect, i.e., real-time assistance. Help desk canned responses improve your overall response rate by helping you provide an instant resolution.
-
Create Canned Responses On The Fly
Any agent from your team can create a canned response, save it and make it available for the entire team. A collaborative process like this ensures that maximum repetitive queries are covered and pre-formatted in your canned responses.
-
Personalize Canned Actions
DeskXpand allows you to personalize your canned responses as you want. The biggest benefit of canned responses is that you can edit them according to your need. There is no need to rewrite the whole thing, you can just make minor tweaks to the content and get going.
-
Actions with Context of Matter
You can define, update and merge placeholders of canned actions to reply based on the context of your answers. Placeholders usually carry information corresponding to the ticket, like the name of the person who has requested the answer, ticket URL, etc.
Help Desk Canned Responses is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
-
Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
-
Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
-
Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
-
HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
-
Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
-
IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
Frequently Asked Questions
-
What is a canned response?
-
What are the advantages of canned responses?
-
What are examples of canned responses?
What is a canned response?
Canned responses are predefined answers or templates that are used by custom service agents to respond to similar queries or the most frequently asked queries of customers. It allows them to offer quick solutions to customers with just a click of a button.
What are the advantages of canned responses?
In order to speed up the process of customer service you can start using help desk canned responses. Your agents just have to copy-paste these predefined responses whenever needed. Apart from this, canned responses offer a number of other advantages as well.
Here are a few advantages of using help desk canned responses:
- Allows the customer service agents to respond quicker.
- Enhances productivity as agents can resolve hundreds of similar queries quickly.
- They can be edited according to the requirement.
- By using canned responses, you can avoid the factor of error.
What are examples of canned responses?
Canned responses are predefined answers or templates that are used by the customer service agent to respond to customer queries. These responses save a lot of time for the agents and offer a quick solution to the customers. They are easily editable in case any changes are required.
Here are a few examples of canned responses:
Acknowledging that you have received their message
Hello [Customer Name],
Thank you for reaching out to us. We have received your issue [ticket number], and our team is working on it. You will hear back from us within [time]. In case of additional questions, we are here to help! Thank you for being a [company name] customer.Thanks,
[Agent Name]
[Company Name]
Apologizing to customers
Hello [Customer Name],
You might have experienced [add information here about the error caused].
We want you to know that it is completely on us. Our team is working to resolve the issue. We will share an update with you [give tentative time]. Sorry for the inconvenience caused.Thanks,
[Agent Name]
[Company Name]
To check out more examples of canned responses:
15+ Best Canned Responses for Customer Support (Proven Scripts That You Can Use NOW)
Discover on Your Own
Create canned responses for simple and repetitive customer queries and drive significant improvements in your response turnaround time. Understand the type of queries that your support team receives and create canned actions accordingly. Choose the right helpdesk partners to deliver a unified experience across all support channels. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see for yourself why DeskXpand is the industry’s top choice.
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC, 
