Utilize a pack of powerful collaboration features that improve visibility and help your team work efficiently to provide better support experiences for the customer.
Are your end-users keeping you on your toes? With DeskXpand support ticket software, you can get up and running within minutes.
DeskXpand’s customer service ticketing software setup is designed to get you up and running within minutes across all channels.
Our support ticket software has a simple and intuitive user interface that helps you improve customer interaction.
Customize your support ticket software fully to make it a cohesive experience and reinforce the support software as a part of your brand.
Whether you are a small scale business or a large scale enterprise, our customer service ticketing software is fit for all.
With DeskXpand email ticketing system, measure your support analytics and carry out a range of productivity hacks for your team.
Use the right tools, and be available all the time and make sure that you don’t leave your customers hanging. Boost your company revenue through our efficient solution.
DeskXpand support desk software not only helps you boost your revenue but also create incomparable customer experiences and also improve your brand recognition.
Take full control of your support desk software by managing and analyzing different channel performances through a unified dashboard.
Fully customize your support desk software to make it a cohesive experience and reinforce the support software as a part of your brand.
Set visual alerts and notifications to ensure the timeline of the ticket and that the problematic tickets get more attention.
Our support desk software offers features that bring standardization to the processes with the help of workflows.
Make sure that your customers get a reply even on holidays. Send automatic response emails to your customers if they reach out to you on holidays or weekends to inform of your unavailability and inform them of when they can expect an answer.
Enforce the best practices for all ticket workflows and processes with automation. Minimize the downtime for your end-users by timely ticket resolution and optimize your customer support.
Collaboration is an integral part of the support ticket software and saves inquiries from falling through the crack. DeskXpand support desk software helps you get everyone involved.
Enable open and effective communication across teams and within agents of the same teams with support ticket software.
Admin can manage teams and analyze various channel performances through a unified dashboard.
Provide adequate service to all customers by leveraging multi-channel support and interact with your customers in numerous ways.
Reduce the physical interaction with the support agents and technical staff and limit it to just the complex and unusual tickets.
Faster response time, effective query resolution and 24*7 support availability ensures customer loyalty which greatly contributes to your brand visibility.
Build your brand identity globally by enabling self-service, automated mails, notifications and so on for your customers.
Wait time is a major flaw of traditional customer service. Minimize the wait time for customers with our support ticket software.
Improve visibility and cater to your customers 24*7 using customer service ticketing software.
Choose the right support ticket software and work with the right support desk software company. We are ISO27001 certified support desk software development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas