Utilize a pack of powerful collaboration features to improve visibility and help your team provide better support experiences to the customer with DeskXpand support desk software.
DeskXpand enables your support agents to enforce efficient practices with automation functionalities. You can capture and log incoming tickets (from all channels)and distribute them automatically based on agent expertise. You can create multiple ticket groups to segregate your ticket queue and assign them to agents with relevant expertise. This ensures that you do not miss even a single ticket from any channel.
Are your customers keeping you on your toes? With DeskXpand support ticket software, you can get up and running within minutes across all channels. DeskXpand has a simple and intuitive user interface for effortless customer interaction. You can customize your support ticket software as and how you want and reinforce it as a part of your brand. DeskXpand makes it easy for the agents at the support end as they do not have to juggle between various platforms, passwords, and tools anymore. They can manage everything from the same place.
Task management in customer support is extremely complicated and disintegrated. Besides, agents need to collaborate for complicated tasks and queries. DeskXpand’s built-in task management capabilities make it easy for agents to manage complex issues and collaborate easily. DeskXpand lets you break down large major tasks into smaller sub-tasks. You can then assign these sub-tasks to different agents so that they can work simultaneously on it.
DeskXpand lets you define service level agreements for all your workflows during the entire ticket journey. You can define parameters like first response time, ticket assignment time, average response time, average ticket closing time, etc. The SLA policies you set directly speak to the customers about what your brand stands for.
It is difficult to provide adequate service by leveraging only one support channel. In order to create a seamless customer experience, DeskXpand lets you communicate with customers across numerous channels. DeskXpand collects queries from all the channels you’re active on, brings them together in one interface, and converts them into tickets. The agents can view, manage, and work on these tickets from a single dashboard at the support end. With DeskXpand, you can set up well-orchestrated support workflows across email, self-service, feedback, live chat, and help widget.
Leverage the power of comprehensive self-help tools like a knowledge base, web-based FAQs, how-to guides, and video tutorials to improve your support response. Self-help options empower customers to search for queries themselves which eventually lessens the burden on the agent’s shoulders. It also lessens the overall resolution time as customers will not have to wait for agents to respond. Adopt self-help tools today and aim for efficient, low-cost, and instant customer support.
Data and analytics help you measure your overall customer experience, monitor agent productivity, ticket metrics, resolution journeys, etc. All of this with minimum clicks! Valuable insights from customer data can help you evaluate your strategy and design better customer experiences. DeskXpand support ticket software analytics enable you to have a 360-degree view of your support performance and chart better customer experiences.
Use the right tools, and ensure that you don't leave your customers hanging. Serve them 24*7 with the most robust support ticket software and boost your company revenue.
Leverage the power of collaboration features and unite your teams and channels to work together to provide better support experiences.
Manage every aspect of your customer support, including your team, easily. Streamline your processes with DeskXpand support ticket software and start reaping the benefits in no time.
Faster response time, effective query resolution, and 24*7 support availability increase overall support productivity. This, in turn, improves customer loyalty which further contributes to your brand visibility.
Choose the right customer service ticketing software for your business and deliver a unified experience across all support channels with DeskXpand. We are ISO27001 certified support ticket software experts with 15+ years of industry experience. Interested in seeing what DeskXpand can do for you? Sign up for a free trial and see why DeskXpand is the industry's top choice.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!
Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.