Integrate Knowledge Base and Web-based FAQs

      Empower your potential customers with knowledge base, web-based FAQs on the website so that they can find answers to their doubts right there.

      Optimal Customer Self Service Portal Attributes

      Improve customer experiences through multiple self-service attributes like Knowledge base, FAQ’s, video tutorials and so on.

      Knowledge Base

      Build and maintain a consistent knowledge base to provide high-quality customer service to your customers.


      Empower your customers by adding frequently asked questions and answers to your website. Add FAQS within chatbots for quick help.

      Video Tutorials

      Publish content in the form of videos, images, downloadable files, and so on to make it easier for your customers to comprehend the solutions.

      Informative Content

      Use detailed product specifications, reviews, tutorials, and so on to improve transparency. Make sure that important product information like pricing is easily accessible to the customers.

      Personalized Recommendations

      Self-service portals are the best way to serve customized product recommendations to customers. Track buyer’s history and make recommendations accordingly.

      Customer Self Service Portals: A Necessity, Not an Option

      The biggest benefit of a customer self-service portal is that it indirectly results in efficient, low-cost, and easier ticket management.

      • Decrease Customer Tickets

        Decrease the numbers of tickets customers raise with our service desk ticketing system by letting them solve the simpler problems themselves, through knowledge base articles.

      • Reduced Number of Tickets

        Relieve your agents from answering and solving the same queries again and again by implementing an accurate Knowledge Base.

      • Reduce Support Costs

        With fewer tickets and faster response time, you can ensure increased agent efficiency, which eventually brings down the support costs.

      • SEO Optimization for Knowledge Base

        Get more website traffic by optimizing your knowledge base with SEO friendly content and present your brand as informative and resourceful.

      • Customer Satisfaction

        With a customer self-service portal, you can ensure that your end-users receive priority resolutions instantly and round the clock.

      DeskXpand Self – Service Portal Effectiveness

      Hold your customer’s hand and meet them at every stage of their problem with effective solutions through the DeskXpand service desk ticketing system.

      Multiple Portals for Multiple Products

      With DeskXpand you can manage multiple brands or products seamlessly. Create different helpdesk ecosystems for different products of the same brand, declutter the queries and bifurcate them product-wise.

      Smart Categorization

      While setting up a knowledge base, bifurcate your articles into various categories based on your products, services, types of customers, and so on.

      More Information with Fewer Clicks

      Save your end-customers from getting lost in the clutter and let them access various categories or subcategories with a two-pane view.

      Collaborative Content Management

      A knowledge base created by the collective experience of all the team members ensures accuracy and leaves no room for technical errors.

      Web Chat Widget

      Help your customers, help themselves! Connect your knowledge base with a chat widget that automatically fetches relevant answers to the question asked by the customer.

      Improve Your Online Presence and Brand Visibility

      DeskXpand service desk ticketing system not only helps you create incomparable customer experiences but also helps improve your visibility and online presence.

      Flexible Customization

      Customize your service desk ticketing system fully so that it adheres to the look and feel of your brand.

      Reduce Interaction

      Reduce the interaction with the support agents and technical staff and limit it to just the complex and unusual tickets.

      Make Instant Help Available

      Cater to your customers 24*7 through a self-service portal and serve answers round the clock with DeskXpand knowledge base.

      Incomparable CX

      Provide an incomparable customer experience by addressing customer queries quickly and in a hassle-free manner.

      Improve Brand Identity

      Align your portal’s design with that of your website. This will help you showcase your brand personality and let them connect with you easily.

      Insights and Analytics

      Gather and analyze different types of knowledge base data, in order to get insights. Evaluate your support strategy using these insights to design better customer experiences.

      Knowledge Base Article Template

      Serve a consistent experience through your knowledge base articles. Admins can create a template for all knowledge base articles and standardize the flow/process.

      Secure Access

      Access DeskXpand customer self-service portal anytime, securely with multiple devices, including tablets, smartphones, and desktop computers.

      Knowledge Base Approval

      Admins can approve or disapprove the knowledge base articles after reviewing them. Once the article is approved they can send it for publishing.

      Boost Agent Preparedness

      Analyze reports to predict the prospective questions and queries from customers so that agents can be better prepared to assist them.

      Customer-Centric Knowledge Base Software

      Integrate knowledge base to your website and social media. Create a simple and user-friendly interface to improve customer experience.

      Simplified UI and Secure Access

      The interface of your portal contributes to your brand. DeskXpand customer self-service portal helps you keep the UI as simple, secure, and user-friendly as possible.

      Rich Text Editor

      Create rich and well-formatted content using the rich text editor in the DeskXpand. Edit the content with features like advanced styling, linking, find and replace, insert images, tables, and so on.

      Customer Feedback

      You can add rating questions to find out if your articles are solving customer problems easily or not so that you can work on improving the articles.

      Customer Self Service Portal Company

      Choose the right service desk ticketing system for your business. We are ISO27001 certified customer self-service portal experts with 15+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.

      Case Study

      Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk.

      John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.

      How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

      Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

      Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

      Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

      How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

      Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.


      I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!


      Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.