Empower your potential customers with knowledge base, web-based FAQs on the website so that they can find answers to their doubts right there.
Improve customer experiences through multiple self-service attributes like Knowledge base, FAQ’s, video tutorials and so on.
Build and maintain a consistent knowledge base to provide high-quality customer service to your customers.
Empower your customers by adding frequently asked questions and answers to your website. Add FAQS within chatbots for quick help.
Publish content in the form of videos, images, downloadable files, and so on to make it easier for your customers to comprehend the solutions.
Use detailed product specifications, reviews, tutorials, and so on to improve transparency. Make sure that important product information like pricing is easily accessible to the customers.
Self-service portals are the best way to serve customized product recommendations to customers. Track buyer’s history and make recommendations accordingly.
The biggest benefit of a customer self-service portal is that it indirectly results in efficient, low-cost, and easier ticket management.
Hold your customer’s hand and meet them at every stage of their problem with effective solutions through the DeskXpand service desk ticketing system.
DeskXpand makes it extremely easy to configure distinct and secure portals for multiple business units. Provide an intuitive one-stop solution for multiple business units.
While setting up a knowledge base, bifurcate your articles into various categories based on your products, services, types of customers, and so on.
Save your end-customers from getting lost in the clutter and let them access various categories or subcategories with a two-pane view.
A knowledge base created by the collective experience of all the team members ensures accuracy and leaves no room for technical errors.
Keep an eye on the performance of your content while managing your support requests. This will help you keep your content updated. Your Help Center is an investment in your customers and in your business.
DeskXpand service desk ticketing system not only helps you create incomparable customer experiences but also helps improve your visibility and online presence.
Gather and analyze different types of knowledge base data, in order to get insights. Evaluate your support strategy using these insights to design better customer experiences.
Let your agents use the templates to create knowledge base articles quickly. The fields for the knowledge article are pre-populated according to the selected template.
Access DeskXpand customer self-service portal anytime, securely with multiple devices, including tablets, smartphones, and desktop computers.
Mark your articles for review. Let the reviewer approve or reject the article. Get it edited accordingly and publish it once it is approved.
Analyze reports to predict the prospective questions and queries from customers so that agents can be better prepared to assist them.
Integrate knowledge base to your website and social media. Create a simple and user-friendly interface to improve customer experience.
The interface of your portal contributes to your brand. DeskXpand customer self-service portal helps you keep the UI as simple, secure, and user-friendly as possible.
Create rich and well-formatted content using the rich text editor in the DeskXpand. Edit the content with features like advanced styling, linking, find and replace, insert images, tables, and so on.
You can add rating questions to find out if your articles are solving customer problems easily or not so that you can work on improving the articles.
Choose the right service desk ticketing system for your business. We are ISO27001 certified customer self-service portal experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas