Empower your potential customers with knowledge base, web-based FAQs on the website so that they can find answers to their doubts right there.
Improve customer experiences through multiple self-service attributes like Knowledge base, FAQ’s, video tutorials and so on.
Build and maintain a consistent knowledge base to provide high-quality customer service to your customers.
Empower your customers by adding frequently asked questions and answers to your website. Add FAQS within chatbots for quick help.
Publish content in the form of videos, images, downloadable files, and so on to make it easier for your customers to comprehend the solutions.
Use detailed product specifications, reviews, tutorials, and so on to improve transparency. Make sure that important product information like pricing is easily accessible to the customers.
Self-service portals are the best way to serve customized product recommendations to customers. Track buyer’s history and make recommendations accordingly.
The biggest benefit of a customer self-service portal is that it indirectly results in efficient, low-cost, and easier ticket management.
Hold your customer’s hand and meet them at every stage of their problem with effective solutions through the DeskXpand service desk ticketing system.
With DeskXpand you can manage multiple brands or products seamlessly. Create different helpdesk ecosystems for different products of the same brand, declutter the queries and bifurcate them product-wise.
While setting up a knowledge base, bifurcate your articles into various categories based on your products, services, types of customers, and so on.
Save your end-customers from getting lost in the clutter and let them access various categories or subcategories with a two-pane view.
A knowledge base created by the collective experience of all the team members ensures accuracy and leaves no room for technical errors.
Help your customers, help themselves! Connect your knowledge base with a chat widget that automatically fetches relevant answers to the question asked by the customer.
DeskXpand service desk ticketing system not only helps you create incomparable customer experiences but also helps improve your visibility and online presence.
Gather and analyze different types of knowledge base data, in order to get insights. Evaluate your support strategy using these insights to design better customer experiences.
Serve a consistent experience through your knowledge base articles. Admins can create a template for all knowledge base articles and standardize the flow/process.
Access DeskXpand customer self-service portal anytime, securely with multiple devices, including tablets, smartphones, and desktop computers.
Admins can approve or disapprove the knowledge base articles after reviewing them. Once the article is approved they can send it for publishing.
Analyze reports to predict the prospective questions and queries from customers so that agents can be better prepared to assist them.
Integrate knowledge base to your website and social media. Create a simple and user-friendly interface to improve customer experience.
The interface of your portal contributes to your brand. DeskXpand customer self-service portal helps you keep the UI as simple, secure, and user-friendly as possible.
Create rich and well-formatted content using the rich text editor in the DeskXpand. Edit the content with features like advanced styling, linking, find and replace, insert images, tables, and so on.
You can add rating questions to find out if your articles are solving customer problems easily or not so that you can work on improving the articles.
Choose the right service desk ticketing system for your business. We are ISO27001 certified customer self-service portal experts with 15+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!
Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.