Angeline Somers
Conquest Care and Support Agency Ltd,
Break Your Tickets Into Sub-Tickets And Work on Them Parallelly
Divide your tickets into smaller sub-tickets and let your agents work on them simultaneously with parent-child ticketing. Whether you receive a query where work needs to be done by multiple teams or track the same issue for numerous customers, our parent-child ticketing feature lets you manage it seamlessly. With DeskXpand you can simply open a primary ticket known as a parent ticket, and then create or link secondary subordinates called child tickets to it. DeskXpand lets you link contextual tickets, keep track of their progress and send prompt and consistent answers when you meet resolution.
Resolve Customer Queries Faster: A Boon For Agents
Break the most complex tickets (termed as parent tickets) into multiple child tickets and assign these child tickets to the right teams/department. This will ensure that you meet resolution faster than ever.
Create and Track Sub-Tickets
Let your agents create sub tickets for different teams and assign them to the concerned agents. Your agents can track the child tickets individually too.
Keep Up With Detailed Information
The parent-child synchronization ensures no data loss. DeskXpand consolidates information from the parent and child tickets in one place so that you do not miss out on important information.
Agents Can Work Individually
Once you divide a larger ticket into multiple child tickets, you can further assign them to your support agents. The agents can take it forward by working on the assigned child tickets simultaneously.
Build Accountability
DeskXpand’s parent-child ticketing functionality allows you to track and trace all the activities. This way admin can keep clear track of the who, what, when, and where of the tickets.
Consistent Customer Experience
Parent-child ticketing synchronization enables your support department to deliver consistently and efficiently. It reduces the delays by dividing larger issues into smaller ones.
