DeskXpand takes security very seriously, which means every customer can rest easily–including our own. We use a combination of security features and undergo comprehensive audits of our systems to ensure that data is always protected.
We are committed to ensuring the security of our customers’ data. As IT and computing professionals, we are aware of the issues caused by poor online security systems. This is why we have a stringent commitment to ensure that our customers are fully protected by the latest online threats. A crucial part of our security and protection includes ISO27001 certification. The ISO27001 certification is an internationally recognized standard that pinpoints an awareness of management responsibility, continual improvement, and preventative actions.
DeskXpand upholds higher standards of data security for your customer’s personal data. Any data transmitted into and from the DeskXpand platform is encrypted over the wire in line with industry best practices. Suppose you need to transmit confidential information, including personal data, i.e., names, addresses, phone numbers, or authentication information (like login credentials). In that case, DeskXpand ensures security by employing SSL encryption between each component of the communications path.
DeskXpand data centers have a controlled perimeter with restricted and controlled physical access, multifactor authentication, intrusion detection system, etc. We are known to provide fully secure and standard hosting services.
Your customer data is completely secure on our servers at our data centers. We leverage components like secure server, encryption solutions etc to protect customer data. We constantly regulate the security of data centers by performing security reviews, audits, etc.
DeskXpand practices session-based security, which in turn decreases the possibility of data theft and session hijacking. When a user tries to log in to your helpdesk with their login credentials, our server will verify the user with the given credentials and create a session with a unique session ID. Our session security parameters also let the account admin auto log out an agent in case of inactivity for a specified amount of time.
In any situation where the use of one of these sub-service organizations could potentially impact the security of DeskXpand, we take appropriate steps to mitigate the risks. This includes establishing agreements and ensuring that they are compliant with the norms, such as GDPR.
It goes without saying that while supporting your customers, it is important to keep sensitive data secure. At DeskXpand, we have always understood our users’ right to data privacy and collection. After the introduction of the GDPR (an EU-wide privacy and data protection law), we have strengthened our privacy settings further and made our practices compliant with the law. The data collection in DeskXpand is consent-driven, and the data management is based on the opt-in or opt-out model.
Choose the right tech partners for your business. Deliver a completely secure customer experience across all support channels with the help of DeskXpand. We are ISO27001 certified helpdesk development experts with 15+ years of industry experience.
John is a customer support manager at an electronics giant. His company markets a broad range of hands-free solutions for mobile phones, contact centers, offices, and unified communications. Their award-winning product range includes the world’s best-selling Bluetooth, corded and wireless headsets.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
I needed a lot of support when integrating the DX portal. We loved how the team solved it just like their own product and supported us a lot!
Not only the onboarding experience, even after I purchased the DeskXpand, team DX has been super responsive whenever I needed their support.