Angeline Somers
Conquest Care and Support Agency Ltd,
DeskXpand To-Do Lists: The Key to Efficiency
Often support agents need to perform a series of tasks - like resolving an error within the given time, communicating with the customer, downloading the issue logs, and so on before they can resolve or close a ticket. DeskXpand allows agents to maintain a to-do list within each ticket in order to ensure that they don't miss out on any task. A to-do list is more of an agent-oriented feature where they can track their work and set deadlines. In DeskXpand, when an agent creates a to-do list, it'll be visible on the dashboard. When agents mark the tasklist complete, the same would be reflected on the dashboard too.
Easy Reminders For To-Dos
Let your agents maintain a personalized to-do list of tasks on the dashboard. They can set reminders for sub-tasks and check the list once the task is done. These changes will only be visible to the agent who creates them.
Maintain a To-do Within Each Ticket
DeskXpand lets your support agents maintain a to-do list within each ticket to ensure they don't miss out on even the most minor tasks. Once these tasks are done, they can be marked as completed.
Automated Ticket Reminders and Alerts
After setting up the to-do lists, support agents can set a particular date and time for the tasks. The agents will then receive an alert when the to-do is due through automated notifications.
Receive Email From Helpdesk
As a part of DeskXpand's automated ticket reminder functionality, your agents can receive emails as reminders that certain to-do tasks are due on a particular date or time.
Mark the Tasks Complete
Once the agents are done with the task, they can mark them as completed from within the list. These changes will also be reflected on the dashboard.
Edit/Delete List Entries Without Hassle
DeskXpand lets your support agents edit or delete entries from their personalized to-do lists. Any entry can be changed whenever the agents want from within the helpdesk with a click.
