Make your brand voice visible at every touchpoint with DeskXpand email. Whether you are a small scale business or a large scale enterprise, DeskXpand email ticketing system is a fit-for-all helpdesk.
Deliver a cohesive, flexible, and integrated customer experience and achieve complete visibility through DeskXpand email ticketing system.
DeskXpand email ticketing system is easy to configure. You can set up workflow within minutes.
It has a simple and intuitive user interface that helps you improve customer interaction.
Automate the support workflows and get rid of manual tasks like ticket import, ticket assignment, ticket routing, response emails to customers, and so on.
Send customized messages requesting customers to rate their experiences after resolving their tickets to better evaluate your staff and fine-tune the service.
With DeskXpand email ticketing system, measure your support analytics and carry out a range of productivity hacks for your team.
Scale up your support with a collaborative email ticketing system. DeskXpand offers a non-chaotic ticket management system between team members.
Improve customer experiences through multiple emailing attributes like unified interface, knowledge base, organized workflow, and so on.
Build and maintain a consistent knowledge base to provide instantaneous answers to common customer questions
No more juggling between various platforms, passwords, and tools. Streamline multiple tools from one unified interface.
Create target based organized workflows for all stages including email inflow, ticket assignment, response time, ticket closing time, and so on.
Ensure inter-team collaboration by enabling multiple teams to work on an issue parallelly.
DeskXpand email helpdesk lets you view the entire customer history. You can view previous tickets, queries, and chats with the customers.
Enforce the best practices for all workflows through automation. Minimize the downtime for your end-users by timely ticket resolution and optimize your email helpdesk.
Reduce miscommunication and improve customer experience through faster processes, reduced cost, efficient workflows.
Reduce the resolution time through automation. If the time of each process is reduced, the overall time of the workflow reduces.
Set visual alerts and notifications to ensure the ticket timeline and make sure that the problematic tickets get more attention.
Shorter time per ticket means smaller IT staff requirements. Hence, it brings down the overall cost incurred per ticket.
Make sure that your customers get a reply even on holidays. Send automatic response emails to your customers if they reach out to you on holidays or weekends to explain your unavailability. You can also mention when they can expect a response from you next.
Improve your brand recognition and build customer visibility by leveraging the exhaustive features of DeskXpand email ticketing system.
Our email ticketing system offers automation features that bring standardization to the processes with the help of workflows.
Customize each and every inch of your customer portal and reflect your brand’s theme. Personalize everything from designs, email templates, and responses as well.
Build your brand identity globally by enabling self-service, automated emails, notifications, and so on for your customers.
Choose the right email helpdesk portal and work with the right email ticketing system development company. We are ISO27001 certified email ticketing system development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas