Make your brand voice heard at every touchpoint of your support portal, through DeskXpand portal customization.
DeskXpand’s portal customization software is easy to configure, set up and get started with. You can do all this within minutes and without writing a single line of code.
Easily set up a custom domain for your portal. Personalize your support portal to reflect your website, hosted at a support URL of your choice.
Manage selective permissions and decide what each agent on your team can and cannot see in the helpdesk.
Configure your custom web portal such that your agents assigned to community forums can see only the forums while your social media team focuses on tweets and messages.
DeskXpand custom web portal allows you to create custom fields of registration for your self-registered guests. This way you can extract information specific to your needs.
Our portal customization features are designed in a way that you can personalize endlessly to maintain the overall theme of your company.
Style your reports, portal text, ticket status, emails and present your custom web portal data within minutes using our portal customization features.
Make the support lifecycle visual and effective for the agents by customizing it. This also helps in creating a unique identity.
DeskXpand offers portal customization that lets admin decide the workflow for their support queries as they want.
Not only can you customize the overall theme of your custom web portal but you can ensure customization that varies from page to page.
DeskXpand portal customization lets you enter CSS files for styling your custom web portals. This helps you in maintaining your brand style identical to your website.
Personalize your custom web portal by simply dragging and dropping templates, layouts and so on.
DeskXpand custom web portal lets you provide support for multiple products from a single helpdesk system with separate portals.
DeskXpand’s custom web portal not only helps you create customized flexibility, but this personalized support tailored specifically to customer needs also improves your brand recognition and customer loyalty.
Connecting with your targeted audience on a personal level is important. With DeskXpand’s custom web portal you can customize small details simply using a drag and drop canvas.
Build custom, user-friendly incident and service request templates with a simple drag-and-drop canvas.
Collect relevant information to implement condition-based actions driven by user input to make your forms dynamic. Use custom additional fields including pick-list, drop-down, date, and so on.
Your portal is the reflection of your brand. Get DeskXpand portal customization to reflect your company’s style.
Let your agents send personalized professional emails. Every agent can create their signature and add it to the tickets.
Paint colors of your choice, style it accordingly and have the portal reflect your brand's theme. This provides a cohesive experience for your agents as well as customers.
When you personalize every inch of your portal to reflect your website theme, it contributes to improving your brand identity.
Build your brand identity globally by enabling automated emails, notifications, and so on for your customers.
DeskXpand custom web portal lets you provide a responsive and simplified support experience to your customers in a personalized manner around the clock.
Choose the right custom web portal and work with the right custom portal development company. We are ISO27001 certified custom portal development experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas