Communication Issues Decoded

Here’s what a robust and intuitive interface can do for an IT enterprise. It not only helped them effectively tackle the communication issues within an organization but also achieve…


Improved Internal Communication


Increase in Customer Satisfaction Rates


Increased Customer Retention


Reduction in the Annual Support Costs



Years Industry Experience

Company's Back Story

Our client has an IT organization with 20+ years of industry experience. They have 500+ employees and global clients working with them for years. They used to offer web development services for the first few years. But after working tirelessly for almost half a dozen years, they also ventured into cybersecurity, cloud computing, IT infrastructure management, android/iOS development, etc. With a growing company, they wanted to address the issue of internal communication to improve customer satisfaction and eventually set their unique brand image.


Due to many issues piling up, one major problem of miscommunication was created for their business. The issues that caused miscommunication were:

  • Their employees need to be able to collaborate effectively when needed the most.
  • Their team needs multiple channels to communicate with each other or customers.
  • Employees started making assumptions to solve their problems, making issues even worse.
  • Due to less collaboration, the workplace productivity of the employees took a hit, as they consumed more time for even basic things.


With DeskXpand’s capability to improve communication, their problems of miscommunications were solved and offered a sustainable solution to improve workspace efficiency.

  • They could use DeskXpand features in their regular tasks, making it easy for them to collaborate effectively.
  • DeskXpand covered all the channels like WhatsApp, social media, email, and chat to ensure that the issues get proper attention and is resolved faster.
  • As the employees started collaborating effectively, the chances of errors made due to assumptions were also reduced.
  • Due to great communication, the complex tasks of the employees got simplified and took less time to complete, resulting in enhanced productivity.

Implementation (How they implemented DeskXpand in their day-to-day strategy)

Manage Queries Easily

Their employees can easily raise a query in DeskXpand if they face any issues. All the tickets raised by their employees are gathered in one place. As DeskXpand has a one-page ticketing feature, the concerned person (HR, tech team, support team, etc.) can access the tickets from a single interface. It ensures that their employees can work without getting stuck.


Empowers Employees with Self-service

Apart from improving communication and collaboration, DeskXpand also offers a self-service feature so that their employees can solve their issues independently with the help of curated articles and FAQ sections. Using self-service also results in finding instant solutions without wasting anyone’s time.


Work Productively and Efficiently

DeskXpand’s unique features, such as automation, canned responses, etc., have done wonders for their service department. These features have helped them automate their daily manual tasks, which used to consume much of their time.


Let’s Do This!

Talk With Our Support Genie!

Transform your customer support game with DeskXpand customer support software! Connect with us, and we’d love to give you a demo tailored to your unique business needs!

Our Client’s Own Experience

DeskXpand has proved to be a revolutionary change for our business. It has helped us to achieve what we wanted. We can easily recognize the improvements it has made in our business. With its help, we have also been constantly offering great experiences to our customers. DeskXpand is already a great help desk software for any business, but even then, they are continuously making updates to improve it. Now, after using DeskXpand and getting the desired results, we do not have to worry about finding any other alternative.


Angeline Somers

Conquest Care and Support Agency Ltd,


DeskXpand is the best software! It is amazing and easy to use. The customer service Team are brilliant and so helpful. They are so accommodating and very flexible according to the needs of your business. I would highly recommend using them.


Lazecca Fashion,


Great app and fast support team.


Xander LLC,


I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

Start 14-day Free Trial