Efficiently monitor agent productivity, customer experience, response metrics, all by yourself with minimum effort.
Use DeskXpand’s helpdesk reporting feature to save and analyze your customer support data efficiently. All of this in a single click!
Get useful insights for each and every customer across each and every channel and obtain recognition.
DeskXpand helpdesk reporting provides you with the essential information you need to chart better customer experiences.
Help your agents by giving them concise information about their workload, issues that need attention, and their performance.
You can also use these helpdesk analytics to predict the behavior of prospective clients based on previous customer actions.
You can have information about the progress of the support tickets just by peeking into the in-depth ticket report.
Use helpdesk reporting to optimize your ticketing system and improve the resolution time in each stage of the ticket lifecycle.
Hit the Analyze button in any report and instantly dive deep into your data for crystal clear insights.
Leverage the customer survey report data to find out how your customers feel about your support process and agents.
Admins can view their helpdesk analytics on customizable dashboards and achieve a well-oiled support workflow.
DeskXpand helpdesk reporting offers full customization. Present the data and style your service desk reports in the way most relevant to you.
Uncomplicate your data and reports by using visual data, charts, pictorial formats, and so on. Simplify your data in an easy, digestible manner, before you pass it forward.
With our helpdesk reporting, you can easily access the service desk reports and download them in PDF format.
Seize the power of DeskXpand helpdesk reporting and carry out a range of productivity hacks with your team to get the most out of your service desk reports.
Empower supervisors and administrators to make smarter decisions about team allocation, ticket assignments, and so on to improve support performance.
With DeskXpand’s service desk reports, make data accessible for everyone, so that agents can note their performance with just one glance.
With our service desk reports, your agents can learn from the collected data to analyze the user requirements and customer complaints.
Take charge with curated reports for quick insights and anticipate how the support workflow will impact your business.
Analyze the customer journey to identify the most frequent issues that customers encounter with our customer support software.
DeskXpand helpdesk reporting not only helps you create incomparable customer experiences but also helps improve your brand recognition and customer loyalty.
Analyze and ensure if your customers receive priority resolutions or not. Work towards making their experience better.
Combine quantitative and qualitative data to understand client expectations from your product and services.
Get insights on your knowledge base metrics. Know what are the top articles and optimize the content creation process accordingly.
Choose the right helpdesk reporting software for your business. We are ISO27001 certified helpdesk reporting software experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.
Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.
Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.
Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.
Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.
Scott A PrecourtGraphics Design and Marketing
Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.
Analista de Sistemas