https://www.deskxpand.com/advanced-analytics/

Features

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    Integration

      Collate Data without Delays

      Efficiently monitor agent productivity, customer experience, response metrics, all by yourself with minimum effort.

      Powerful Helpdesk Reporting and Analytics

      Use DeskXpand’s helpdesk reporting feature to save and analyze your customer support data efficiently. All of this in a single click!

      Obtain Recognition Throughout all Communications

      Get useful insights for each and every customer across each and every channel and obtain recognition.

      Fine-tune Your Customer Experience

      DeskXpand helpdesk reporting provides you with the essential information you need to chart better customer experiences.

      Improve Agent Productivity

      Help your agents by giving them concise information about their workload, issues that need attention, and their performance.

      Understand Customer Behaviour

      You can also use these helpdesk analytics to predict the behavior of prospective clients based on previous customer actions.

      Stay Updated with Ticket Reports

      You can have information about the progress of the support tickets just by peeking into the in-depth ticket report.

      Optimize Ticketing with Helpdesk Reporting

      Use helpdesk reporting to optimize your ticketing system and improve the resolution time in each stage of the ticket lifecycle.

      • Support Ticket Tracking

        Know where your support tickets are and how efficiently they are moving across their lifecycle.

      • Ticket Volume Trends

        Learn from your past ticket volume reports, analyze the trends, and help your agents be prepared for what’s coming.

      • Track your Ticket Inflow

        DeskXpand helpdesk reporting lets you track your ticket inflow accurately so that your staff can manage accordingly.

      • Manage Pending Tickets

        Analyze service desk reports and take action towards pending tickets. Optimize agent ticket load and staff requirements.

      • Measure Channel Effectiveness

        Analyze the effectiveness of each channel, find out which channel needs more attention, and manage your support resources accordingly.

      Empower your Team with Essential Metrics

      Hit the Analyze button in any report and instantly dive deep into your data for crystal clear insights.

      Customer Survey Reports

      Leverage the customer survey report data to find out how your customers feel about your support process and agents.

      Admin Control Panel

      Admins can view their helpdesk analytics on customizable dashboards and achieve a well-oiled support workflow.

      Flexible Customization

      DeskXpand helpdesk reporting offers full customization. Present the data and style your service desk reports in the way most relevant to you.

      Simplified Help Desk Reports

      Uncomplicate your data and reports by using visual data, charts, pictorial formats, and so on. Simplify your data in an easy, digestible manner, before you pass it forward.

      Downloadable Reports

      With our helpdesk reporting, you can easily access the service desk reports and download them in PDF format.

      Get the Most Out of Your Data.

      Seize the power of DeskXpand helpdesk reporting and carry out a range of productivity hacks with your team to get the most out of your service desk reports.

      Track Team Performance

      Get 360-degree insights into your support team performance. Get the relevant metrics and monitor your team accordingly.

      Real-time Updates

      DeskXpand’s helpdesk reporting makes sure that you get updates as they happen. This helps you to spot problems and react faster.

      Collaborate Efficiently

      With service desk reports tailored to your support team, you’ll know exactly where to improve to make collaborations efficient.

      Group into Categories

      Group your data across specific entities and categories to make it even easier to analyze. This also ensures minimal interaction.

      Urgency Prioritization

      Allow your team to choose tickets based on urgency through helpdesk reporting. Leverage the information about the issue and how it is affecting your customer to do so.

      Connect the Dots with Robust Reporting

      Empower supervisors and administrators to make smarter decisions about team allocation, ticket assignments, and so on to improve support performance.

      Quick Glance at Agent Performance

      With DeskXpand’s service desk reports, make data accessible for everyone, so that agents can note their performance with just one glance.

      Boost Agent Preparedness

      With our service desk reports, your agents can learn from the collected data to analyze the user requirements and customer complaints.

      Make Data-Driven Decisions

      Take charge with curated reports for quick insights and anticipate how the support workflow will impact your business.

      Improve your Knowledge Base

      Analyze the customer journey to identify the most frequent issues that customers encounter with our customer support software.

      Increase Your Brand Awareness

      DeskXpand helpdesk reporting not only helps you create incomparable customer experiences but also helps improve your brand recognition and customer loyalty.

      Customer Satisfaction

      Analyze and ensure if your customers receive priority resolutions or not. Work towards making their experience better.

      Know what they Demand

      Combine quantitative and qualitative data to understand client expectations from your product and services.

      Boost Engagement

      Get insights on your knowledge base metrics. Know what are the top articles and optimize the content creation process accordingly.

      Discover on Your Own

      Choose the right helpdesk reporting software for your business. We are ISO27001 certified helpdesk reporting software experts with 14+ years of industry experience. Request a personalized demo and find out how our product can help you delight your support staff and your customers.

      Case Study

      How Jonathan Leveraged DeskXpand Self-Help Solution and Reduced His Customer Calls by 35%.

      Jonathan is an enthusiastic entrepreneur who deals with the healthcare industry. He was thinking of coming up with a new startup to help a particular territory for medical supplies and information with a B2B and B2C model.

      Learn How DX Helped Michelle to Reduce Internal Business Costs and Improve Employee’s Productivity by 23%.

      Michelle runs an online service marketplace. She’s been running it for a year now. Her business includes providing home services in multiple categories like home cleaning, artworks, furniture supplies, etc. She came to DeskXpand, to find out more about the self-service portal.

      How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score?

      Adam has an online eCommerce store of apparel. He had just started his journey in this space. Acknowledging the giant number of digital footfalls on his store, along with an increasing number of customer queries, he wanted a solution that helps him serve an incomparable customer service.

      Testimonials

      Deskxpand has been very responsive and attentive to my business needs whenever I reached out to their team. Easy to work with, knowledgeable, overall a great experience.

      Scott A Precourt

      Graphics Design and Marketing

      Deskxpand is a great tool. It has several features that help the whole team get results. Through it we can synchronize our expectations of results with reality.

      Analista de Sistemas