A Quick Glimpse into How DeskXpand Can Help You
When it comes to enabling agents to carry out activities, you need both flexibility and security. DeskXpand’s custom roles and permissions functionality assists you with the same (even as your support team grows!).
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4 Pre-defined Agent Roles in DeskXpand
DeskXpand comes with four types of roles – admin, account admin, supervisor, and agent. Further, edit these roles by adding agent name, selecting or deselecting permissions for them, and such.
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Different Types of Permissions
When it comes to protecting your company and customers’ sensitive data, DeskXpand takes extra precautions. It enables you to grant permissions to agents for activities related to tickets, admin control, customer data, etc.
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