“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company!” This quote by Connie Edler is enough to tell us the importance of providing excellent customer service.
As customer demands evolve, it keeps getting difficult for companies to balance customer needs and their own goals. This is neither good for companies nor good for their customers. Customers who do not get timely responses won’t return to your company. In addition to this, nowadays, customers are increasingly asking for personalized services. Personalization is quickly becoming the bare minimum expectation for customers.
Apart from that, support agents constantly find themselves in a pool of repetitive questions, detracting them from answering essential queries. Support managers are on a constant lookout for strategies and methods to develop efficient plans for the support department. Manual tasks and unorganized workflows only add to the cascade of ever-increasing problems.
With DeskXpand, we’ve solved the issues surrounding the ticketing problem and have made life easier for support managers.
DeskXpand is omnichannel helpdesk software that caters to the needs of small to large businesses. It assists businesses in providing quick resolutions to their customers, simplifies support, and helps them cultivate customer-focused culture. It integrates with your company’s CRM software and helps you manage customer support from a single interface.
It is enriched with popular ticketing features that improve the overall accountability and transparency of the customer support teams. Shared inbox features help with team collaboration to address the customer needs efficiently.
The omnichannel features help deliver a more cohesive, flexible, and integrated customer experience across multiple channels through a single interface. An omnichannel helpdesk software allows you to engage with your customers across the channels of their choice and deliver support efficiently. DeskXpand’s omnichannel helpdesk software lets you manage multi-channel support from one unified interface. Support managers can set up well-orchestrated support workflows across email, self-service, and other such mediums.
With DeskXpand helpdesk software, support managers can leverage the power of knowledge base, web-based FAQs, etc. to improve your support response. This results in efficient, low-cost ticket management. Optimize your knowledge base with SEO-friendly content to make your brand informative and resourceful.
DeskXpand also helps gather and analyze customer data and metrics to get valuable insights and evaluate strategies to design better customer experiences. Analytics help you predict the behavior of prospective clients based on previous customer actions.
DeskXpand helpdesk software analytics provides you with a complete view of your support performance. It also provides essential information to chart better customer experiences. All of this with minimum clicking! You can know where your support tickets are and how efficiently they are moving across their lifecycle. Support agents can learn from their past ticket volume reports, analyze the trends, and prepare for coming.
It is embedded with the latest analytics tools that help companies gain insight into their customer support. This helps them evaluate their strategy to design better customer experiences. Lastly, but most importantly, managers can analyze the effectiveness of each channel and find out which channel needs more attention. They can track ticket inflow accurately and manage staff accordingly.
DeskXpand also lets you connect with your targeted audience on a personal level through personalization. Support managers can scale and personalize their data based on roles and preferences. The customization features let you design your interface identical to your website. This is the best way to build a cohesive brand identity. DeskXpand helpdesk software lets you do all this without having to write a single line of code.
Arnima Jain, the product owner, and lead product manager states, “The experience of the audience is much more than just providing customer support. It is about building trust and loyalty. And DeskXpand is here to provide that.” “Customer relationship executives who are either part of the front-end interaction team or the strategic support team (including payments, complaints, ideas, and deliveries) use DeskXpand,” she continues.
On talking about the major USPs of DeskXpand, she says, “Ticket management becomes incredibly efficient with DeskXpand. Everything from ticket assignment to ticket-workflow setup can be done effortlessly. Its user-friendly interface makes work simple for agents as well as end-users.” Lastly, she states that DeskXpand is flexible, feasible and a dynamic solution with a quicker turnaround time.
DeskXpand is a cost-effective, versatile, and configurable solution. It helps you extend your support globally through automated emails, notifications, and round-the-clock support. Hence, enabling brand identity and customer retention globally. DeskXpand is a part of Biztech IT Consultancy Pvt. Ltd. Their team comprises certified custom portal development experts with 14+ years of industry experience. It is ready to integrate solution available for Dynamics CRM, Salesforce, and other independent integrations. So, would you like to take a demo?