Software procurement is a rather complicated process. In a standard scenario, it goes through a number of touch points before and after the buying process. As a brand, we aim to make this process smoother and provide up to 30 days of money back for the majority of our products. Given below is our Refund Policy:
  1. Cardinals:
    1. If any substantial evidence is available to us that points towards “Copyright Infringement” of our product(s), you will be subjected to legal procedure and we will not be able to conduct any business with you until resolved. No refunds will be provided in such instances.
    2. While integrating our products in your ecosystem, if there are any conflicts with third party software or tools, we certainly aim to resolve these conflicts amicably. Please note that any additional development required to resolve these conflicts will be chargeable and whether to process the refund or not will be subject to our discretion.
    3. The cost for the customizations are non-refundable.
    4. In an instance where we have already processed a refund for a given product and the customer chooses to buy the same product ever again in the future, there will be no refunds for the following instances.
    5. “Change of Mind”, “Purchased for Evaluation”, “Purchased by Mistake”, and “Product No Longer in Use” are not valid reasons for the refund.
    6. You may or may not have the sufficient expertise to use the Product soon after you purchase. We provide user manuals, technical videos (optional), and technical demo (optional) to help you get comfortable with the product.
  2. While Handling Your Complaints:
    1. If you face any issues while using our products, you must allow enough time and information to fix the issue; failure to provide such information and without your cooperation,it is not possible to fix them.
    2. Once we receive your issue, we would require 4-5 business days to resolve your issue. We encourage your support to fix these issues as we would need details for the exact nature of the issue and the access of your staging/development store along with the login credentials (Admin, FTP, SSH, etc).
    3. We provide up to 30 days of money back period for all of our products in order to ensure the functionality of the product in your ecosystem. As long as you share the issues within this period and we find that the product is malfunctioning, corrupt, or does not work as described in the extension page (based on the version you have purchased) and our support team is unable to fix your issue within a timely fashion, we will process the refund once we have the same requested in an email.
    4. We expect the customer to deactivate the license and destroy all the copies of the product(s) from the servers, the purchase confirmation emails, and if there are any other copies elsewhere. If the customer chooses not to do so and continues using the product(s), he/she will be subjected to clause 1(a) of the cardinals.
  3. Product Types
    1. Purchases with Monthly SubscriptionsIf at any time during your first month of using our service you are dissatisfied, please contact us. We will try our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase. Please note, that this will only be subjected to the first monthly payment, and all the other subsequent payments will fall into (3.d) Auto Renewals Policy.
    2. Auto RenewalsFor your convenience, your monthly subscriptions will be auto-renewed until you cancel the service. Every time before your subscription auto-renews, we will send an email specifying the amount that will be charged to your credit card/paypal account. Similarly, after each renewal, we will send you a receipt via email specifying the amount that has been deducted along with the next renewal date and next renewal amount. We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. That's why you can cancel your monthly/annual subscription even after five business days of your renewal date. We will process FULL REFUND (Last Payment Only) in the event we receive communication from your official email address in 5 business days of the auto renewal payment date. If you fail to update us within this time frame: (1) For Monthly Payment - we will cancel your subscription so the auto renewal cycle will be cancelled with no refunds for payments already processed.
DeskXpand conforms to strict ISMS guidelines and it is an ISO 27001 registered company. DeskXpand is committed to providing distinguished support and setting customer experience standards above par. While we maintain these standards, we are equally focused on protecting our copyrights. We welcome any advice or suggestions to improve our products! Please note that the above Refund Policies may change from time to time. DeskXpand reserves the right to modify these policies at any time.
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