Plans & Pricing

  • Agent-based pricing
  • Unlimited Agents
DX Pro
Your All-in-one Customer Service Software

$14/month

per userbilled annually

or $19/user billed monthly

Serve Your CustomerBetter than ever.

Looking for more users? Contact Sales

Features

  • Unlimited Portals with custom domains
  • Live Chat and Help Widget
  • Task/Activity Management
  • Multiple Business Hours
  • Custom Fields & Templates
  • Canned Responses
  • Multiple SLAs
  • Unlimited customers
  • Scenario Automations
  • Automations & Triggers
  • CSAT Surveys
  • Social Integrations
  • Shopify Integration
  • Audit Logs (Beta)
Are you a growing startup business or NGO?

Give us a nudge and get a FREE access to our growth program today!

DX Pro Suitable for Big Teams DX Enterprise Suitable for Enterprises

Pricing

Price / month (Billed Annually) 14 USD / agent
Price / month (Billed Monthly) 19 USD / agent

Support Channels

Emails check-sign check-sign
Portals check-sign check-sign
Contact Form check-sign check-sign

Integrations

Shopify check-sign check-sign
Live Chat check-sign check-sign
Facebook check-sign check-sign
Instagram check-sign check-sign
WhatsApp check-sign check-sign
API - check-sign

Helpdesk Features

Multiple Inboxes check-sign check-sign
Reply Address Customization check-sign check-sign
Automated Assignment check-sign check-sign
Private Notes check-sign check-sign
Ticket Templates check-sign check-sign
Canned responses check-sign check-sign
CSAT Survey check-sign check-sign
Tags check-sign check-sign
Media Attachements check-sign check-sign
Custom Agent Signature check-sign check-sign
Collaborators check-sign check-sign
Ticket Priorities check-sign check-sign
Ticket Merging check-sign check-sign
Ticket Filtering check-sign check-sign
Child Tickets check-sign check-sign
Ticket Bulk Operations check-sign check-sign
To-do List check-sign check-sign
Custom SLAs check-sign check-sign
Custom Business Hours check-sign check-sign

Task Management

Custom Task Fields check-sign check-sign
Task Timesheets (worklogs) check-sign check-sign
Sub Tasks check-sign check-sign
Private Notes check-sign check-sign
Public Comments check-sign check-sign
Task History check-sign check-sign
Link to Tickets check-sign check-sign
Task Filters check-sign check-sign

Automations

Automated Ticket Workflows check-sign check-sign
Time Triggers check-sign check-sign
Scenarios Automation check-sign check-sign

Management

Agent Roles check-sign check-sign
Agent Groups check-sign check-sign
Contacts check-sign check-sign
Acccounts check-sign check-sign

Customizations

Custom Domains - check-sign
Custom Reply to Email check-sign check-sign
Customizable Helpcenter check-sign check-sign
Custom Chat Widget check-sign check-sign
Custom Email Templates check-sign check-sign
Custom Ticket Fields check-sign check-sign
White label - check-sign

Helpdesk Reports

New Tickets check-sign check-sign
Open Tickets check-sign check-sign
Solved and Closed check-sign check-sign
Ticket Sources check-sign check-sign
CSAT Reports check-sign check-sign
First Response time check-sign check-sign
Avg Response Time check-sign check-sign
Resolution Time check-sign check-sign
Chats Summary check-sign check-sign
Ticket Volume Trends check-sign check-sign

Security

256-bit SSL secure connection check-sign check-sign
Audit Log - check-sign
Security Assistance check-sign check-sign
Email History check-sign check-sign

Product Support

Product KnowledgeBase check-sign check-sign
Chat Support check-sign check-sign
Email Support check-sign check-sign
Call Support check-sign check-sign
Product Training - check-sign
Technical Support - check-sign
Yearly Purchase Orders & Invoicing - check-sign
Dedicated Account Manager - check-sign
DX Pro
Your Complete Customer Service Software Solution

$99/monthly

for unlimited agents

or $499 annually

Serve Your CustomerBetter than ever.

Looking for more users? Contact Sales

Features

  • Unlimited Portals with custom domains
  • Live Chat and Help Widget
  • Task/Activity Management
  • Multiple Business Hours
  • Custom Fields & Templates
  • Canned Responses
  • Multiple SLAs
  • Unlimited customers
  • Scenario Automations
  • Automations & Triggers
  • CSAT Surveys
  • Social Integrations
  • Shopify Integration
  • Audit Logs (Beta)
Are you a growing startup business or NGO?

Give us a nudge and get a FREE access to our growth program today!

MonthlySuitable for Big Teams Annually Suitable for Enterprises

Pricing

Agent Count Unlimited Unlimited
Ticket Limit 200 2500
Task Limit 200 2500
Per Ticket Cost $0.495 $0.200
Per Task Cost $0.495 $0.200

Recharge

Recharge - $49
Ticket Credit - 250
Task Credit - 250

Support Channels

Emails check-sign check-sign
Portals check-sign check-sign
Contact Form check-sign check-sign

Integrations

Shopify check-sign check-sign
Live Chat check-sign check-sign
Facebook check-sign check-sign
Instagram check-sign check-sign
WhatsApp check-sign check-sign
API check-sign check-sign

Helpdesk Features

Multiple Inboxes check-sign check-sign
Reply Address Customization check-sign check-sign
Automated Assignment check-sign check-sign
Private Notes check-sign check-sign
Ticket Templates check-sign check-sign
Canned responses check-sign check-sign
CSAT Survey check-sign check-sign
Tags check-sign check-sign
Media Attachements check-sign check-sign
Custom Agent Signature check-sign check-sign
Collaborators check-sign check-sign
Ticket Priorities check-sign check-sign
Ticket Merging check-sign check-sign
Ticket Filtering check-sign check-sign
Child Tickets check-sign check-sign
Ticket Bulk Operations check-sign check-sign
To-do List check-sign check-sign
Custom SLAs check-sign check-sign
Custom Business Hours check-sign check-sign

Task Management

Custom Task Fields check-sign check-sign
Task Timesheets (worklogs) check-sign check-sign
Sub Tasks check-sign check-sign
Private Notes check-sign check-sign
Public Comments check-sign check-sign
Task History check-sign check-sign
Link to Tickets check-sign check-sign
Task Filters check-sign check-sign

Automations

Automated Ticket Workflows check-sign check-sign
Time Triggers check-sign check-sign
Scenarios Automation check-sign check-sign

Management

Agent Roles check-sign check-sign
Agent Groups check-sign check-sign
Contacts check-sign check-sign
Acccounts check-sign check-sign

Customizations

Custom Domains check-sign check-sign
Custom Reply to Email check-sign check-sign
Customizable Helpcenter check-sign check-sign
Custom Chat Widget check-sign check-sign
Custom Email Templates check-sign check-sign
Custom Ticket Fields check-sign check-sign
White label check-sign check-sign

Helpdesk Reports

New Tickets check-sign check-sign
Open Tickets check-sign check-sign
Solved and Closed check-sign check-sign
Ticket Sources check-sign check-sign
CSAT Reports check-sign check-sign
First Response time check-sign check-sign
Avg Response Time check-sign check-sign
Resolution Time check-sign check-sign
Chats Summary check-sign check-sign
Ticket Volume Trends check-sign check-sign

Security

256-bit SSL secure connection check-sign check-sign
Audit Log check-sign check-sign
Security Assistance check-sign check-sign
Email History check-sign check-sign

Product Support

Product KnowledgeBase check-sign check-sign
Chat Support check-sign check-sign
Email Support check-sign check-sign
Call Support check-sign check-sign
Product Training check-sign check-sign
Technical Support check-sign check-sign
Yearly Purchase Orders & Invoicing check-sign check-sign
Dedicated Account Manager check-sign check-sign
Talk to
Your Support Genie!

Elevating your customer support experience starts with DeskXpand.

#happyclient

I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.

-Tristen

Xander LLC, united-states

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